A must-have to add to your customer service training program. Great for large or small companies.
Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy listen. Every manager should not only give a copy of this audiobook to each of their customer service reps, they should have a copy for themselves, too. The extra chapter that is targeted specifically at managers includes some valuable insights. General enough for any industry but in-depth enough to be truly useful. A no-nonsense, common sense customer service for any industry. An easy to follow listen that every customer service person should have.