Showing results by author "Leonardo Inghilleri"

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    • Exceptional Service, Exceptional Profit

    • The Secrets of Building a Five-Star Customer Service Organization
    • By: Leonardo Inghilleri, Micah Solomon
    • Narrated by: Sean Pratt
    • Length: 5 hrs and 39 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 107
    • Performance
      4.5 out of 5 stars 91
    • Story
      4.5 out of 5 stars 92

    In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.

    In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.

    • 4 out of 5 stars
    • Excellent insight and leadership principles

    • By Jack W Kennedy III on 07-03-16

    Regular price: $19.59