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Publisher's Summary

In his powerful book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile while handling the mail, and sometimes watching over the houses, of the people on his route, treating everyone he meets as a friend. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves.

We've all encountered people like Fred in our lives. In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work: how to make a real difference everyday, how to become more successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself.

By following these principles, and by learning from and teaching other "Freds", you too can excel in your career and make your life extraordinary. As Mark Sanborn makes clear, each of us has the potential be a Fred. The Fred Factor shows you how.

©2004 Mark Sanborn; (P)2006 Random House, Inc.

What members say

Average Customer Ratings

Overall

  • 4.3 out of 5.0
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Performance

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  • Overall
  • Donald
  • Waukesha, WI, USA
  • 06-10-07

What we all should strive for

The Fred Factor is on my must read list. This book provides insightful knowledge of customer service based on the simple Fred character. The story is basic but the thought that centers on each of the key points of the book are extremely deep. I enjoyed listening to this book and would highly recommend it to anyone who has to help motivating teams to “take care of the customer”.

3 of 3 people found this review helpful

  • Overall
  • Alison
  • BirchgroveAustralia
  • 04-15-09

Pure genius

This book was so uplifting and filled with fantastic wisdom about reconnecting with your own values. The main premise was remaining true to the things that are important to you, despite the conditions you are sometimes faced with - like coming into contact with challenging customers, beauracracy within your organisation, restrictive policies and procedures, and team mates who don't want to play team. If a postal worker can inspire people and deliver them amazing, personalised and touching service, I'm pretty sure I can too.

2 of 2 people found this review helpful

  • Overall
  • Performance
  • Story

Background Music Ruins Audible Experience

I purchased the audible version so I could listen in my car during my 2 hr daily commute however the background music playing during the reading is so loud and distracting that I can’t hear or focus on the words. FAIL!!

  • Overall
  • Performance
  • Story

Practical and applicable

It has actionable principles, keeps it simple and the story within the book is an easy listen

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Excellent

Very inspiring it has given me a new perspective in life Great book Great story

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  • Story

Easy listen for a commute.

Would you listen to The Fred Factor again? Why?

It was a good story. I liked the narrator.

What did you like best about this story?

The concept was fantastic.

Which character – as performed by Mark Sanborn – was your favorite?

The original Fred.

  • Overall
  • Performance
  • Story

The Fred Factor

This is a simple message that should be heeded by all. A great study for an organization or a team within the organization. Enjoy it. I did

  • Overall
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  • Story

short but enjoyable especially as a business owner

this was a quick listen but very valuable and enjoyable. I will be sharing and advising it to others!

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I'll be watching for Fred's everywhere.

I love the story the narrator was easy to listen to. and the audible was a great application to use I had no issues with the book that I've downloaded no issues with the sound quality

  • Overall
  • Performance
  • Story

the world needs more Fred's!!

This book looks at how anyone can make a difference in their world. The example of Fred the post man is an inspiration to all of us.

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  • Performance
  • Story
  • Amazon Customer
  • 09-14-16

Wishy washy

Doesn't exactly contain any new ideas about anything. Definitely not a top business book as duggedted.

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  • Jared
  • 05-26-16

Awesome

really awesome read, thoroughly enjoyed the principals and views that make up the fred mindset. Definitely worth a read