-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Categories: Business & Careers, Marketing & Sales
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Audible Premium Plus
$14.95 a month
Buy for $17.47
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
How to Be a Great Boss
- By: Gino Wickman, René Boer
- Narrated by: Peter Berkrot
- Length: 3 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 654
-
Performance4.5 out of 5 stars 546
-
Story4.5 out of 5 stars 542
In How to Be a Great Boss, Gino Wickman and René Boer present a straightforward, practical approach to help bosses at all levels of an organization get the most from their people. They share time-tested tools that have worked for more than 30,000 bosses in every industry. You can learn to be a great boss - and dramatically improve both your organization's performance and your team's excitement about their work.
-
4 out of 5 stars
-
Good refresher of the basics
- By W.M. on 01-30-18
By: Gino Wickman, and others
-
What the Heck is EOS?
- A Complete Guide for Employees in Companies Running on EOS
- By: Gino Wickman, Tom Bouwer
- Narrated by: Corey Snow
- Length: 2 hrs and 16 mins
- Unabridged
-
Overall4.5 out of 5 stars 667
-
Performance4.5 out of 5 stars 567
-
Story4.5 out of 5 stars 555
Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast listen, this book answers the questions many employees have about EOS and their company.
-
5 out of 5 stars
-
Structural benefits await
- By KyleStyle on 04-04-18
By: Gino Wickman, and others
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 401
-
Performance4.5 out of 5 stars 347
-
Story4.5 out of 5 stars 341
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
5 out of 5 stars
-
Simple, Effective Rules
- By Ryan Millar on 09-09-15
By: Lee Cockerell
-
The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Unabridged
-
Overall5 out of 5 stars 5
-
Performance5 out of 5 stars 5
-
Story5 out of 5 stars 5
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
-
5 out of 5 stars
-
Full of take away value!
- By C. McKenna on 10-05-20
-
Mentor to Millions
- Secrets of Success in Business, Relationships, and Beyond
- By: Kevin Harrington, Mark Timm
- Narrated by: Kevin Harrington, Mark Timm
- Length: 5 hrs and 30 mins
- Unabridged
-
Overall4.5 out of 5 stars 73
-
Performance5 out of 5 stars 65
-
Story4.5 out of 5 stars 64
Kevin Harrington, one of the original "sharks" of the TV hit Shark Tank, and serial entrepreneur Mark Timm take you on a journey that radically redefines what it means to truly succeed - at work, at home, and in every area of life.
-
5 out of 5 stars
-
Listen at 1.4x
- By Mark Fry on 09-26-20
By: Kevin Harrington, and others
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 673
-
Performance4.5 out of 5 stars 595
-
Story4.5 out of 5 stars 589
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
How to Be a Great Boss
- By: Gino Wickman, René Boer
- Narrated by: Peter Berkrot
- Length: 3 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 654
-
Performance4.5 out of 5 stars 546
-
Story4.5 out of 5 stars 542
In How to Be a Great Boss, Gino Wickman and René Boer present a straightforward, practical approach to help bosses at all levels of an organization get the most from their people. They share time-tested tools that have worked for more than 30,000 bosses in every industry. You can learn to be a great boss - and dramatically improve both your organization's performance and your team's excitement about their work.
-
4 out of 5 stars
-
Good refresher of the basics
- By W.M. on 01-30-18
By: Gino Wickman, and others
-
What the Heck is EOS?
- A Complete Guide for Employees in Companies Running on EOS
- By: Gino Wickman, Tom Bouwer
- Narrated by: Corey Snow
- Length: 2 hrs and 16 mins
- Unabridged
-
Overall4.5 out of 5 stars 667
-
Performance4.5 out of 5 stars 567
-
Story4.5 out of 5 stars 555
Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast listen, this book answers the questions many employees have about EOS and their company.
-
5 out of 5 stars
-
Structural benefits await
- By KyleStyle on 04-04-18
By: Gino Wickman, and others
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 401
-
Performance4.5 out of 5 stars 347
-
Story4.5 out of 5 stars 341
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
5 out of 5 stars
-
Simple, Effective Rules
- By Ryan Millar on 09-09-15
By: Lee Cockerell
-
The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Unabridged
-
Overall5 out of 5 stars 5
-
Performance5 out of 5 stars 5
-
Story5 out of 5 stars 5
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
-
5 out of 5 stars
-
Full of take away value!
- By C. McKenna on 10-05-20
-
Mentor to Millions
- Secrets of Success in Business, Relationships, and Beyond
- By: Kevin Harrington, Mark Timm
- Narrated by: Kevin Harrington, Mark Timm
- Length: 5 hrs and 30 mins
- Unabridged
-
Overall4.5 out of 5 stars 73
-
Performance5 out of 5 stars 65
-
Story4.5 out of 5 stars 64
Kevin Harrington, one of the original "sharks" of the TV hit Shark Tank, and serial entrepreneur Mark Timm take you on a journey that radically redefines what it means to truly succeed - at work, at home, and in every area of life.
-
5 out of 5 stars
-
Listen at 1.4x
- By Mark Fry on 09-26-20
By: Kevin Harrington, and others
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 673
-
Performance4.5 out of 5 stars 595
-
Story4.5 out of 5 stars 589
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Get a Grip
- An Entrepreneurial Fable - Your Journey to Get Real, Get Simple, and Get Results
- By: Mike Paton, Gino Wickman
- Narrated by: T. David Rutherford
- Length: 8 hrs and 5 mins
- Unabridged
-
Overall4.5 out of 5 stars 838
-
Performance4.5 out of 5 stars 726
-
Story4.5 out of 5 stars 728
Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan’s mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. It just wasn’t fun anymore.
-
5 out of 5 stars
-
Very Good Companion Book to "Traction"
- By Mike on 07-26-17
By: Mike Paton, and others
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
-
Overall4.5 out of 5 stars 573
-
Performance5 out of 5 stars 508
-
Story4.5 out of 5 stars 508
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
4 out of 5 stars
-
Needs to have a downloadable PDF for the exercises
- By Anonymous User on 01-31-19
By: Joey Coleman
-
Giftology
- The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention
- By: John Ruhlin
- Narrated by: Drew Birdseye
- Length: 2 hrs and 8 mins
- Unabridged
-
Overall4.5 out of 5 stars 770
-
Performance4.5 out of 5 stars 660
-
Story4.5 out of 5 stars 651
Radical generosity is the against-the-grain secret weapon of real influencers, and it will allow you to boost referrals, retention rates, and ROI like few other strategies. But be warned, gifts with strings attached backfire. There is a right, and wrong, way to give. John Ruhlin has gifted on behalf of everyone from Forbes Magazine to the Fortune 500, and his tactics lead to appreciative responses and wide-open check books. Give wholeheartedly to Giftology and reap the rewards of an expanding business and fruitful relationships, professional and personal alike.
-
2 out of 5 stars
-
Great concept but left me wanting more
- By Brett on 01-27-17
By: John Ruhlin
-
The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- By: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 2
-
Performance5 out of 5 stars 1
-
Story5 out of 5 stars 1
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
By: Jeff Toister
-
Who Not How
- The Formula to Achieve Bigger Goals Through Accelerating Teamwork
- By: Dan Sullivan, Dr. Benjamin Hardy
- Narrated by: Dr. Benjamin Hardy
- Length: 5 hrs and 24 mins
- Unabridged
-
Overall5 out of 5 stars 385
-
Performance4.5 out of 5 stars 330
-
Story4.5 out of 5 stars 327
The world's foremost entrepreneurial coach shows you how to make a mindset shift that opens the door to explosive growth and limitless possibility - in your business and your life.
-
5 out of 5 stars
-
Leadership practical!
- By andy hough on 10-25-20
By: Dan Sullivan, and others
-
No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
- Narrated by: Cynthia Farrell
- Length: 4 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 474
-
Performance4.5 out of 5 stars 409
-
Story4.5 out of 5 stars 407
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
-
5 out of 5 stars
-
You are the obstacle
- By 212consulting on 12-12-17
By: Cy Wakeman
-
The Vision-Driven Leader
- 10 Questions to Focus Your Efforts, Energize Your Team, and Scale Your Business
- By: Michael Hyatt
- Narrated by: Michael Hyatt
- Length: 4 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 253
-
Performance5 out of 5 stars 213
-
Story4.5 out of 5 stars 212
In The Vision-Driven Leader, New York Times best-selling author Michael Hyatt offers six tools for crafting an irresistible vision for your business, rallying your team around the vision, and distilling it into actionable plans that drive results.
-
5 out of 5 stars
-
Helpful and Challenging
- By Addison Roberts on 03-31-20
By: Michael Hyatt
-
The 21 Irrefutable Laws of Leadership
- Follow Them and People Will Follow You
- By: John C. Maxwell
- Narrated by: Henry O. Arnold, John C. Maxwell - foreword
- Length: 8 hrs and 31 mins
- Unabridged
-
Overall5 out of 5 stars 265
-
Performance5 out of 5 stars 222
-
Story5 out of 5 stars 220
What would happen if a top expert with more than 30 years of leadership experience were willing to distill everything he had learned about leadership into a handful of life-changing principles just for you? It would change your life. John C. Maxwell has done exactly that in The 21 Irrefutable Laws of Leadership. He has combined insights learned from his 30-plus years of leadership successes and mistakes with observations from the worlds of business, politics, sports, religion, and military conflict. The result is a revealing study of leadership delivered as only Maxwell can.
-
5 out of 5 stars
-
EXCELLENT 🌟🌟🌟🌟🌟
- By Dr. James Reynolds on 08-23-20
By: John C. Maxwell
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill - contributor
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
-
Overall5 out of 5 stars 892
-
Performance5 out of 5 stars 783
-
Story5 out of 5 stars 779
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
-
5 out of 5 stars
-
Challenging and Inspiring
- By Kim R. on 09-25-19
By: Horst Schulze, and others
-
The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- By: Robert Spector, breAnne O. Reeves
- Narrated by: Eric Pollins
- Length: 6 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 113
-
Performance4.5 out of 5 stars 99
-
Story4.5 out of 5 stars 100
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
-
5 out of 5 stars
-
Inspiring
- By Carrie Brinton on 01-02-19
By: Robert Spector, and others
-
How I Built This
- The Unexpected Paths to Success from the World's Most Inspiring Entrepreneurs
- By: Guy Raz
- Narrated by: Guy Raz
- Length: 10 hrs and 31 mins
- Unabridged
-
Overall5 out of 5 stars 594
-
Performance5 out of 5 stars 530
-
Story5 out of 5 stars 529
Great ideas often come from a simple spark: A soccer player on the New Zealand national team notices all the unused wool his country produces and figures out a way to turn them into shoes (Allbirds). A former Buddhist monk decides the very best way to spread his mindfulness teachings is by launching an app (Headspace). A sandwich cart vendor finds a way to reuse leftover pita bread and turns it into a multimillion-dollar business (Stacy’s Pita Chips).
-
5 out of 5 stars
-
GET THIS BOOK!
- By Mattye LaSuer on 01-16-21
By: Guy Raz
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 142
-
Performance4.5 out of 5 stars 118
-
Story4.5 out of 5 stars 118
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
4 out of 5 stars
-
Excellent insight and leadership principles
- By Jack W Kennedy III on 07-03-16
By: Leonardo Inghilleri, and others
Publisher's Summary
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your customers have an effect on the world at large? John DiJulius will show you just that!
Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own customer service revolution and make price irrelevant.