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Hug Your People
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Hug Your Customers
- The Proven Way to Personalize Sales and Achieve Astounding Results
- By: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 7 hrs and 54 mins
- Unabridged
-
Overall4.5 out of 5 stars 171
-
Performance4.5 out of 5 stars 151
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Story4.5 out of 5 stars 148
Revised and updated for the first time - here is the 200,000-copy staple praised by Warren Buffett as "a gem...I wish everyone at Berkshire would follow [Jack Mitchell's] advice - we would own the world."
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business best seller, Hug Your Customers.
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5 out of 5 stars
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Interesting story packed with useful information
- By Stittsville Shopper on 04-24-15
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Selling the Hug Your Customers Way
- The Proven Process for Becoming a Passionate and Successful Salesperson for Life
- By: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 9 hrs and 38 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance5 out of 5 stars 1
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Story5 out of 5 stars 1
As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, Jack Mitchell noticed that customer service and satisfaction get a lot of lip service - but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming. You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple five-stage process that anyone can master.
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101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- By: Paul Falcone
- Narrated by: Walter Dixon
- Length: 11 hrs and 22 mins
- Unabridged
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Overall4 out of 5 stars 50
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Performance4 out of 5 stars 40
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Story4 out of 5 stars 39
Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on.
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5 out of 5 stars
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So helpful
- By Donna on 03-09-15
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What Got You Here Won't Get You There
- How Successful People Become Even More Successful!
- By: Marshall Goldsmith, Mark Reiter
- Narrated by: Marc Cashman
- Length: 9 hrs and 38 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,199
-
Performance4.5 out of 5 stars 1,626
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Story4.5 out of 5 stars 1,607
What's holding you back? Marshall Goldsmith is an expert at helping global leaders overcome their (sometimes unconscious) annoying habits and attaining a higher level of success. His one-on-one coaching comes with a six-figure price tag. But with this audiobook, you'll get Marshall's great advice without the hefty fee!
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5 out of 5 stars
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Well Worth it
- By Bob on 06-03-07
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Ask
- The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy...Create a Mass of Raving Fans...and Take Any Business to the Next Level
- By: Ryan Levesque
- Narrated by: Tom Parks
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall4.5 out of 5 stars 23
-
Performance4.5 out of 5 stars 19
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Story4.5 out of 5 stars 19
As a small-business owner, entrepreneur, or marketer, are you absolutely certain that you know what your customer wants? And even if you know what your customer wants, are you sure that you are able to clearly communicate that you offer the exact thing that they are seeking? In this best-selling book, Ryan Levesque lays out his proven, repeatable, yet slightly counterintuitive, methodology for understanding the core wants and motivations of your customer.
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5 out of 5 stars
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Two thumbs up!
- By Rick on 08-12-19
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Find Your Why
- A Practical Guide for Discovering Purpose for You and Your Team
- By: Simon Sinek, David Mead, Peter Docker
- Narrated by: Stephen Shedletzky, Simon Sinek
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall4 out of 5 stars 1,512
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Performance4.5 out of 5 stars 1,325
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Story4 out of 5 stars 1,328
Start with Why has led millions of listeners to rethink everything they do in their personal lives, their careers, and their organizations. Now, Find Your Why picks up where Start with Why left off. It tells you how to apply Simon Sinek's powerful insights so you can find more inspiration at work - and, in turn, inspire those around you. Whether you've just started your first job, are leading a team, or are CEO of your own company, the exercises in this audiobook will guide you along a path to long-term success and fulfillment - for both you and your colleagues.
-
1 out of 5 stars
-
DO NOT GET THE AUDIO BOOK GET THE BOOK BOOK
- By Jeff and Erin on 12-03-17
-
Hug Your Customers
- The Proven Way to Personalize Sales and Achieve Astounding Results
- By: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 7 hrs and 54 mins
- Unabridged
-
Overall4.5 out of 5 stars 171
-
Performance4.5 out of 5 stars 151
-
Story4.5 out of 5 stars 148
Revised and updated for the first time - here is the 200,000-copy staple praised by Warren Buffett as "a gem...I wish everyone at Berkshire would follow [Jack Mitchell's] advice - we would own the world."
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business best seller, Hug Your Customers.
-
5 out of 5 stars
-
Interesting story packed with useful information
- By Stittsville Shopper on 04-24-15
-
Selling the Hug Your Customers Way
- The Proven Process for Becoming a Passionate and Successful Salesperson for Life
- By: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 9 hrs and 38 mins
- Unabridged
-
Overall5 out of 5 stars 1
-
Performance5 out of 5 stars 1
-
Story5 out of 5 stars 1
As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, Jack Mitchell noticed that customer service and satisfaction get a lot of lip service - but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming. You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple five-stage process that anyone can master.
-
101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- By: Paul Falcone
- Narrated by: Walter Dixon
- Length: 11 hrs and 22 mins
- Unabridged
-
Overall4 out of 5 stars 50
-
Performance4 out of 5 stars 40
-
Story4 out of 5 stars 39
Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on.
-
5 out of 5 stars
-
So helpful
- By Donna on 03-09-15
-
What Got You Here Won't Get You There
- How Successful People Become Even More Successful!
- By: Marshall Goldsmith, Mark Reiter
- Narrated by: Marc Cashman
- Length: 9 hrs and 38 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,199
-
Performance4.5 out of 5 stars 1,626
-
Story4.5 out of 5 stars 1,607
What's holding you back? Marshall Goldsmith is an expert at helping global leaders overcome their (sometimes unconscious) annoying habits and attaining a higher level of success. His one-on-one coaching comes with a six-figure price tag. But with this audiobook, you'll get Marshall's great advice without the hefty fee!
-
5 out of 5 stars
-
Well Worth it
- By Bob on 06-03-07
-
Ask
- The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy...Create a Mass of Raving Fans...and Take Any Business to the Next Level
- By: Ryan Levesque
- Narrated by: Tom Parks
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall4.5 out of 5 stars 23
-
Performance4.5 out of 5 stars 19
-
Story4.5 out of 5 stars 19
As a small-business owner, entrepreneur, or marketer, are you absolutely certain that you know what your customer wants? And even if you know what your customer wants, are you sure that you are able to clearly communicate that you offer the exact thing that they are seeking? In this best-selling book, Ryan Levesque lays out his proven, repeatable, yet slightly counterintuitive, methodology for understanding the core wants and motivations of your customer.
-
5 out of 5 stars
-
Two thumbs up!
- By Rick on 08-12-19
-
Find Your Why
- A Practical Guide for Discovering Purpose for You and Your Team
- By: Simon Sinek, David Mead, Peter Docker
- Narrated by: Stephen Shedletzky, Simon Sinek
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall4 out of 5 stars 1,512
-
Performance4.5 out of 5 stars 1,325
-
Story4 out of 5 stars 1,328
Start with Why has led millions of listeners to rethink everything they do in their personal lives, their careers, and their organizations. Now, Find Your Why picks up where Start with Why left off. It tells you how to apply Simon Sinek's powerful insights so you can find more inspiration at work - and, in turn, inspire those around you. Whether you've just started your first job, are leading a team, or are CEO of your own company, the exercises in this audiobook will guide you along a path to long-term success and fulfillment - for both you and your colleagues.
-
1 out of 5 stars
-
DO NOT GET THE AUDIO BOOK GET THE BOOK BOOK
- By Jeff and Erin on 12-03-17
-
Mental Models: 30 Thinking Tools that Separate the Average from the Exceptional
- Improved Decision-Making, Logical Analysis, and Problem-Solving
- By: Peter Hollins
- Narrated by: Russell Newton
- Length: 3 hrs and 57 mins
- Unabridged
-
Overall4.5 out of 5 stars 129
-
Performance4.5 out of 5 stars 109
-
Story4 out of 5 stars 107
Mental models are like giving a treasure map to someone lost in the woods. They provide instant understanding, context, and most importantly, a path to the end destination. Now imagine having such a map for all problems and decisions in your life. Battle information overwhelm, focus on what really matters, and make complex decisions with speed and confidence.
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5 out of 5 stars
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A toolkit everyone can benefit from.
- By Henry Reimert on 06-22-19
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Good to Great
- Why Some Companies Make the Leap...And Others Don't
- By: Jim Collins
- Narrated by: Jim Collins
- Length: 10 hrs and 1 min
- Unabridged
-
Overall4.5 out of 5 stars 12,459
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Performance4.5 out of 5 stars 10,394
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Story4.5 out of 5 stars 10,325
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
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3 out of 5 stars
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Good info, over-the-top narration
- By Anaxamaxan on 08-31-10
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Leaders Eat Last
- Why Some Teams Pull Together and Others Don't
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 8 hrs and 5 mins
- Unabridged
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Overall4.5 out of 5 stars 14,222
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Performance4.5 out of 5 stars 12,467
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Story4.5 out of 5 stars 12,385
Why do only a few people get to say "I love my job?" It seems unfair that finding fulfillment at work is like winning a lottery; that only a few lucky ones get to feel valued by their organizations, to feel like they belong. Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders are creating environments in which people naturally work together to do remarkable things.
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4 out of 5 stars
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Excellent message but poor solution
- By Troyus on 09-03-14
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Everyone Communicates, Few Connect
- What the Most Effective People Do Differently
- By: John Maxwell
- Narrated by: Wayne Shepherd
- Length: 2 hrs and 54 mins
- Abridged
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Overall4.5 out of 5 stars 1,398
-
Performance4.5 out of 5 stars 1,181
-
Story4.5 out of 5 stars 1,163
You have a good idea but can't convince your peers of its merit. You crafted a groundbreaking strategy, but the teamtrudges on in the same old way. Certain people move forward in their career while you seem to be stuck. If this describes you or someone you know, the problem is not the quality of what you have to offer. The problem is how you connect with people to create the results you desire. Here, John Maxwell takes listeners through the Five Connecting Principles and the Five Connecting Practices of top-notch achievers.
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2 out of 5 stars
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Not complete
- By maria on 03-26-17
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You Do You
- How to Be Who You Are and Use What You've Got to Get What You Want
- By: Sarah Knight
- Narrated by: Sarah Knight
- Length: 4 hrs and 55 mins
- Unabridged
-
Overall4 out of 5 stars 1,117
-
Performance4.5 out of 5 stars 996
-
Story4 out of 5 stars 995
From the New York Times best-selling author of The Life-Changing Magic of Not Giving a F*ck and Get Your Sh*t Together comes more straight talk about how to stand up for who you are and what you really want, need, and deserve - showing when it's okay to be selfish, why it's pointless to be perfect, and how to be "difficult". Being yourself should be easy, yet too many of us struggle to live on other people's terms instead of our own. Rather than feeling large and in charge, we feel little and belittled.
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2 out of 5 stars
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Review of You Do You: How to Be Who You Are...
- By Handy Cathi on 12-28-17
-
Building a StoryBrand
- Clarify Your Message So Customers Will Listen
- By: Donald Miller
- Narrated by: Donald Miller
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 7,467
-
Performance4.5 out of 5 stars 6,611
-
Story4.5 out of 5 stars 6,582
Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services.
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3 out of 5 stars
-
Starts to Feel Like One Big Ad for Authors Product
- By ManBearPig on 12-06-17
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Profit First
- Transform Your Business from a Cash-Eating Monster to a Money-Making Machine
- By: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 8 hrs and 35 mins
- Unabridged
-
Overall5 out of 5 stars 3,215
-
Performance5 out of 5 stars 2,872
-
Story4.5 out of 5 stars 2,851
The author of cult classics The Pumpkin Plan and The Toilet Paper Entrepreneur offers a simple, counterintuitive cash management solution that will help small businesses break out of the doom spiral and achieve instant profitability.
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2 out of 5 stars
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Save time and watch a Youtube video on the system
- By Chris Cruz on 03-01-19
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Necessary Endings
- The Employees, Businesses, and Relationships That All of Us Have to Give Up in Order to Move Forward
- By: Henry Cloud
- Narrated by: Henry Cloud
- Length: 7 hrs and 15 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,471
-
Performance4.5 out of 5 stars 1,256
-
Story4.5 out of 5 stars 1,246
While endings are a natural part of business and life, we often experience them with a sense of hesitation, sadness, resignation, or regret. But consultant, psychologist, and bestselling author Dr. Henry Cloud sees endings differently. He argues that our personal and professional lives can only improve to the degree that we can see endings as a necessary and strategic step to something better.
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2 out of 5 stars
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Better editing required
- By Lawrence on 03-06-12
-
Start with Why
- How Great Leaders Inspire Everyone to Take Action
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 7 hrs and 18 mins
- Unabridged
-
Overall4.5 out of 5 stars 13,370
-
Performance4.5 out of 5 stars 11,669
-
Story4.5 out of 5 stars 11,598
Start with Why shows that the leaders who've had the greatest influence in the world all think, act, and communicate the same way - and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with why.
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2 out of 5 stars
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a 15 minutes book turned into few hours
- By Doron Rice on 02-22-18
-
Crushing It!
- How Great Entrepreneurs Build Their Business and Influence-and How You Can, Too
- By: Gary Vaynerchuk
- Narrated by: Gary Vaynerchuk, Rich Roll, Amy Schmittauer
- Length: 8 hrs and 2 mins
- Unabridged
-
Overall4.5 out of 5 stars 11,361
-
Performance4.5 out of 5 stars 10,110
-
Story4.5 out of 5 stars 10,049
Four-time New York Times best-selling author Gary Vaynerchuk offers new lessons and inspiration drawn from the experiences of dozens of influencers and entrepreneurs who rejected the predictable corporate path in favor of pursuing their dreams by building thriving businesses and extraordinary personal brands. In this lively, practical, and inspiring audiobook, Gary dissects every current major social media platform so that anyone, from a plumber to a professional ice skater, will know exactly how to amplify his or her personal brand on each.
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3 out of 5 stars
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Disappointing considering the author
- By danee on 08-06-18
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Radical Candor
- Be a Kick-Ass Boss Without Losing Your Humanity
- By: Kim Scott
- Narrated by: Kim Scott
- Length: 9 hrs and 23 mins
- Unabridged
-
Overall4.5 out of 5 stars 4,940
-
Performance4 out of 5 stars 4,294
-
Story4.5 out of 5 stars 4,249
From the time we learn to speak, we're told that if you don’t have anything nice to say, don’t say anything at all. When you become a manager, it’s your job to say it--and your obligation. Author Kim Scott was an executive at Google and then at Apple, where she developed a class on how to be a good boss. She has earned growing fame in recent years with her vital new approach to effective management, Radical Candor. Radical Candor is a simple idea: to be a good boss, you have to Care Personally at the same time that you Challenge Directly.
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4 out of 5 stars
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Very good content, rough narration
- By Matt Lavallee on 02-03-18
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Rocket Fuel
- The One Essential Combination That Will Get You More of What You Want from Your Business
- By: Gino Wickman, Mark C. Winters
- Narrated by: Mark C. Winters
- Length: 4 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 787
-
Performance4.5 out of 5 stars 690
-
Story4.5 out of 5 stars 682
Visionaries have groundbreaking ideas. Integrators make those ideas realities. This explosive combination is the key to getting everything you want out of your business. It worked for Disney. It worked for McDonald's. It worked for Ford. It can work for you. From the author of the best-selling Traction, Rocket Fuel details the integral roles of the visionary and integrator and explains how an effective relationship between the two can help your business thrive.
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4 out of 5 stars
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Real world advice
- By Ricci Stivers on 09-05-16
Publisher's Summary
So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary:
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4.5 out of 5 stars
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5 Stars11
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