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Conversational Intelligence
- How Great Leaders Build Trust & Get Extraordinary Results
- Narrated by: Karen Saltus
- Length: 6 hrs and 32 mins
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Publisher's summary
The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.
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- Length: 5 hrs and 17 mins
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In the Age of the Customer, sales effectiveness depends mightily on the buyer experience. Despite nearly universal agreement on the need for creating value in every step of the buyer’s journey, sellers continue to struggle with how to create that value and connect meaningfully with buyers. New research bridges the gap and reveals the behavioral blueprint for sellers that makes buyers more likely to meet with them - and more likely to buy from them.
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Sales leadership 101
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No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- By: Cy Wakeman
- Narrated by: Cynthia Farrell
- Length: 4 hrs and 45 mins
- Unabridged
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No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
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It's a good dose of reality, but not enough...
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By: Cy Wakeman
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Sales EQ
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- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 9 hrs and 2 mins
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The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
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Effective Approach to EQ Sales Mastery
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Power Listening
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Listening is harder than it looks - but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help you become an active listener, able to shape and focus any conversation.
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Better listening made easy
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Bring Your Whole Self to Work
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- By: Mike Robbins
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In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.
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Great insight! Be Real With Yourself & Others.
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The Art of Connection
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These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.
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Packed with powerful principles.
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Results
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Life can be a bit overwhelming sometimes, right? It can be difficult to clear your mind of a million different anxieties and focus in on the one thing you need to get done. The best-selling author of Clarity and The Little Book of Clarity goes one step further with Results by using his Clarity Coaching Model to help you de-clog your mind so you can make better decisions, prioritize, and focus on achieving those important goals.
By: Jamie Smart
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Solving Problems with Design Thinking
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Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations.
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Excellent book for design thinkers
- By Amazon Customer on 11-16-16
By: Jeanne Liedtka, and others
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Herding Tigers
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Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
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Todd Henry is always on point for brilliance
- By Amazon Customer on 11-11-18
By: Todd Henry
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Thanks for the Feedback
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- By: Sheila Heen, Douglas Stone
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The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
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Unlistenable, due to constant wet lip smacking
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What listeners say about Conversational Intelligence
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Jaimie Bell
- 10-04-19
It was OK for me, but I can see the value!
I enjoyed the listen and a few of the messages made an impact on me but overall, I just didn't get much from this book. With that being said, I do think for folks who struggle with communication or feel that their messaging is never received quite as he/she intended this would be an excellent read and valuable insight would be gained.
I read this as it was a book referenced at a leadership summit I attended not so much because I felt my communication skills were lacking so for me, the return on investment was minimal.
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- MrsSmith
- 01-10-21
Great insights, but noticeable differences
I bought the audible first, but due to the multiple illustrations I thought it good to also get the hard copy. Towards the end of the book I listened with the book open and noticed a number of instances where the audio and text were not consistent. The epilogue was significantly shorter as well. I don’t think the differences are not too significant, but worth noting when deciding between hard copy and audible.
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- Seth L Weiner
- 01-09-23
Great read
This book gives you great tips on how to be a great leader in conversations. I feel like I can apply this to my personal and professional life. I wish someone had told me about this book sooner!
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1 person found this helpful
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- P. Benson
- 02-22-17
Great content...but it's read by a computer.
What didn’t you like about Karen Saltus’s performance?
I'm sorry Karen, but this recording sounds like it was produced by a computer. I couldn't last even 5 minutes before I had to shut it off. I decided to read the book instead. Just a dreadful experience listening to this recording of otherwise great content.
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- C. House
- 03-29-18
Buy the book
The contents of the book are well researched. However, it is more beneficial to purchase or borrow the book than listening to the narrated version of this book. I had to stop listening. I give story a 3 as this is a self help book and not a fictional book.
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- Heather Robinson
- 04-26-21
Great info; Headache of narration
I really wanted to get through this book as I find the info fascinating. I had to stop it at minute 12 as I could not take the oddly robotic, monotone voice of the narrator. Will be returning, sadly.
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- Boris K
- 12-11-17
Some good points behind the words
Would you try another book from Judith E. Glaser and/or Karen Saltus?
No
Would you recommend Conversational Intelligence to your friends? Why or why not?
Maybe a summary of the book
How did the narrator detract from the book?
Yes, the narrator's tonal quality was difficult to listen to while driving, the words did not come across clearly.
If this book were a movie would you go see it?
No
Any additional comments?
This book had some critical skills and points for humanity but it was couched within so much psycho-babble and pseudo-science that it made if difficult to listen to. The author uses the term Conversational Intelligence almost every 2nd or 3rd sentence as well as "pre-frontal cortex," "amygdala," and "functional magnetic resonance imaging (F-MRI)." I'm sure her findings have some basis within science, but it feels as if the reader/listener is beaten over the head with these words to show you she is not making it up. I think all of her findings are valid and have some very useful take-aways, but it is very difficult to sort through all the extra words and find those nuggets, especially in the listening format.
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10 people found this helpful
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- Amazon Customer
- 09-27-21
Missing accompanying PDFs
This book is amazing but the accompanying PDFs stop at image 11-2 when the audio refers to image 11-3 and more.
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- G. L. Snead
- 02-07-19
Worthy of Listening, Studying and Sharing
This is one of the most important books I have read in a long time. While it is a critical read or listen for those who value exceptional leadership, it would benefit anyone who values people and relationships. It’s emotional intelligence focused intently on the science behind our interactions. It’s a skill that could change our world.
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Story
- Ezra
- 06-01-15
Great read
Strong concepts good development and good point of reference. The author does a great job of production and understanding of her concerts are and how to drive in society
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