Chip R. Bell
AUTHOR

Chip R. Bell

The author of 22 books, Chip's newest book is "Kaleidoscope: Delivering Innovative Service That Sparkles. He is also of such bestsellers as "Sprinkles: Creating Awesome Experiences Through Innovative Service", "The 9 1/2 Principles of Innovative Service", "Take Their Breath Away" (with John Patterson), "Managers As Mentors: Building Partnerships for Learning" (with Marshall Goldsmith), "Service Magic" and "Managing Knock Your Socks Off Service" (with Ron Zemke).

He has served as consultant, trainer or keynote speaker on innovative service to such major organizations as GE, Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Caterpillar, Eli Lilly, Verizon Wireless, USAA, Merrill Lynch, Hertz, Accenture, Home Depot, Harley-Davidson and Victoria's Secret. He is a keynote speaker on topics such as customer loyalty, brand loyalty, and creating innovative service experiences. Global Gurus has ranked him for the last three straight years among the top three keynote speakers in the world on customer service, with two years in the top slot.

The Chip Bell Group was in 2014 ranked #6 in North America among mid-sized consulting firms for leadership development. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and served as a guerrilla tactics instructor at the Army Infantry School.

He has appeared live on CNBC, CNN, Fox Business Network, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Businessweek, Forbes, Wall Street Journal, USA Today, Inc. Magazine, Entrepreneur Magazine, CEO Magazine, WSJ, MarketWatch, Leader to Leader and Fast Company.

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Best Sellers

    • Managers as Mentors

    • Building Partnerships for Learning (Third Edition)
    • By: Chip R. Bell, Marshall Goldsmith
    • Narrated by: Mark Peckham
    • Length: 6 hrs and 38 mins
    • Unabridged
    • Overall
      4 out of 5 stars 10
    • Performance
      4 out of 5 stars 8
    • Story
      4 out of 5 stars 8

    This hands-on guide takes the mystery out of effective mentoring, teaching leaders to be the kind of confident coaches integral to learning organizations....

    Regular price: $13.96

    • Managing Knock Your Socks Off Service

    • By: Chip R. Bell, Ron Zemke, David Zielinski
    • Narrated by: Sean Pratt
    • Length: 7 hrs and 26 mins
    • Unabridged
    • Overall
      4 out of 5 stars 8
    • Performance
      4 out of 5 stars 2
    • Story
      4 out of 5 stars 2

    Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts....

    Regular price: $20.99

    • Wired and Dangerous

    • How Your Customers Have Changed and What to Do About It
    • By: Chip R. Bell, John R. Patterson
    • Narrated by: Jay Webb
    • Length: 7 hrs and 20 mins
    • Unabridged
    • Overall
      4 out of 5 stars 11
    • Performance
      4 out of 5 stars 11
    • Story
      4 out of 5 stars 11

    Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world....

    • 5 out of 5 stars
    • Great perspective!

    • By Brian on 02-28-13

    Regular price: $19.95

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