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Publisher's Summary

The best-selling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning.

We swim in an ocean of feedback. Bosses, colleagues, customers - but also family, friends, and in-laws - they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development - but we dread it and often dismiss it.

That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first audiobook to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers - in the workplace and in personal relationships as well.

Coauthors of the international best-seller Difficult Conversations, Stone and Heen have spent the last 10 years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The audiobook is destined to become a classic in the world of leadership, organizational behavior, and education.

©2014 Douglas Stone (P)2014 Penguin Audio

What members say

Average Customer Ratings

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Poor narration ruins yet another good read

The content in Thanks for the Feedback is useful, insightful, applicable, and valuable, and the authors write with credibility and humor. However, as with their previous book, Difficult Conversations, the content is rendered difficult to understand and therefore almost inaccessible due to poor narration (Douglas, sorry to give you this evaluative feedback: you mumble and your delivery is stilted; Sheila, your narration is somewhat better; at least you're easier to understand, if a little sing-song-y in places) and poor production (vocal pitch and modulation drop off to the point that it's impossible to hear the end of many sentences - where is the vocal coach?).

If this is ever re-recorded and re-released, I'd consider keeping it as a reference. Without a wholesale revision it's a slog to get through the first time, let alone experiencing it a second time.

Authors, if you're not trained in narration, please get someone else to read your work for you so your work presented in the best possible manner. Your audience will thank you for putting aside any ego attachment you may have in favor of accessibility.

11 of 12 people found this review helpful

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Narration is fine!

Before you decide not to buy this audiobook based on reviews citing terrible narration, just be sure to check out the audio sample. Check for yourself if you find it irritating or fine. I respect others' opinions, sure. In my opinion the narration is just fine, and certainly not sufficient to deter me away from the useful and well-presented content. It's not read by a professional narrator, but the sound quality is good, and the authors read the material clearly and with a bit of a conversational tone.
Also, the advice and explanations make this a great listen for me. Not everyone is born with, or learns naturally, a good set of tools for communicating. I need this book and have already benefitted. If you are interested in how people communicate, especially at work, and how we can sometimes be vague when we think we are being clear, and how misunderstandings can easily occur...AND how to help work around that, then you will probably like this book. Already I am grateful for this information because I don't dread my next performance review; the insights in this book have helped me reframe my expectations and given me a rationale for really listening to, and getting the most put of, feedback. Great, great audiobook!

3 of 3 people found this review helpful

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  • Sheila
  • Tampa, Florida
  • 02-22-15

Beneficial Information, Important Skill

I happened to listen to this book while participating in Toastmasters, an organization that incorporates regular feedback into its program. The book is very helpful with respect to recognizing the need to develop the ability to work well with feedback. Listening to this book helped take much of both the stress and the sting out of feedback. I am now more able to look at feedback as a positive, particularly when delivered well and early. Someone has taken the time to offer me the benefit of their opinion. I have the opportunity to consider their opinion and determine whether to agree with and act on the feedback.

Participating in a contest and honing a speech with repeated feedback definitely left me with the impression that seeking and using feedback accelerated my improvement.

This is one of those books that I have listened to over and over again. It is probably another of the occasional books that I will eventually buy in paper or e-book format because of the wealth of useful information available in the book.

I gave a well received Toastmasters speech inspired by the ideas in this audiobook.

I recommend it for assistance in developing skill in both giving and receiving feedback. I believe that listening to this book has helped me provide others with more useful feedback, delivered in a more constructive manner.

Not the greates narration ever and the book could have benefitted from more professional narration. But, there may also be some benefit from hearing the voices of the authors, perhaps to a lesser extent.

3 of 3 people found this review helpful

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Terrible Narration for an Insightful Book

Would you recommend this book to a friend? Why or why not?

Do yourself a favor and read the book instead of listening to the audio. Had the book been narrated by professionals it might have been easier to listen to. The content is good, but I found myself struggling to listen to the authors. As a result it took much longer to get through the book.

What didn’t you like about Sheila Heen and Douglas Stone ’s performance?

There are few authors that can do their work justice. The narration was the equivalent of listening to paint dry. With the right narrator this book would have been a much better listen.

Any additional comments?

Most people don't distinguish the different types of feedback. The book will make you rethink the way you approach feedback at work and with family. It is a must read for anyone who is in a supervisor position.

6 of 7 people found this review helpful

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  • Paul
  • Syracuse, NY, United States
  • 10-18-15

Everyone should read this book

I saw Sheila Heen at the Willow Creek Global Leadership Summit. (it's a place I get my reading assignments for the year)
I am impressed that everyone should read this book. I'm impressed with the ubiquitous nature of feedback. Everything is feedback and our ability to receive feedback makes us strong and wise. Inability to receive feedback makes us weaker and foolish. I am a psychotherapist in private practice. I noticed that good clients are great at receiving feedback. I also noticed that clients not helped by counseling are very poor at receiving feedback. I also learned about my style and what hinders me. I can't think of anyone who would not benefit from this book. I also liked listening to the authors read. So much more communicated when I hear their emphasis. Thanks for "Thanks for the Feedback"!!

2 of 2 people found this review helpful

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Excellent! (App would not let me give it all 5s)

Finally, a book that handles the intricacies of feedback from the receiver's perspective, while emphasizing the shared responsibility for a constructive feedback conversation! Very accessible, with a very engaging writing and narration style. Expert handling of the critical distinction between evaluation and coaching. Highly recommend for individual learners and anyone looking to create a culture of curiosity and learning in their organization! I'll be using with a group of leaders as a companion resource to a 360 process.

1 of 1 people found this review helpful

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Required reading

This book is an exceptional tool for anyone that wants to have good relationships personally and professionally.

1 of 1 people found this review helpful

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usable resource. will put it to work today@

this a manual for receiving ang giving feedback that is practicsl and put feedback in a realm of doable and preferable events. well done.

1 of 1 people found this review helpful

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  • Ana Ritter
  • East Meadow, NY United States
  • 05-16-15

Excellent

Excellent book. Interesting perspective on the different functions of feedback. Clearly depicts why giving and receiving feedback can be so complicated. Offers viable and relevant alternatives that just might work! I'm going to listen to it again and again!

1 of 1 people found this review helpful

  • Overall

Practical and Encouraging

As a boss, coach of Volunteer Leaders and Peer on diverse team I learned how important feedback is for our mission to succeed and for us to develop personally. I need to seek out coach feedback in addition and separate from performance review and wish our organization did not overlap so much in this. I cannot wait to hear Sheila Heen speak at this years Global Leadership Summit.

1 of 1 people found this review helpful