Let's Talk

Make Effective Feedback Your Superpower

By: Therese Huston

Narrated by: Therese Huston

A game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating.

How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.

This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:

Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.

Side with the person, not the problem: a bad habit or behavior is probably less entrenched than you think.

Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.

This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.

I took so much from this

Great job! I am better equipped to handle my employees and bring them to higher heights by listening and talking with them more

Crucial Read

This is a must read for those who value emotional intelligence and support continuous improvement.

Executives with direct reports, will learn the skills and techniques on how to have fruitful evaluation and feedback conversations. The book provides stories that can be relatable. Providing pathways to make the techniques applicable in the work place and realistic. If you aren’t having productive conversations with your staff today, they reading this book should be a priority!!

Well done!

Well written, well spoken, practical explanations and relatable examples. And strangely, not the only management book that mentions diarrhea.