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Let's Talk
- Make Effective Feedback Your Superpower
- Narrated by: Therese Huston
- Length: 7 hrs and 34 mins
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Publisher's summary
A game-changing model for giving effective feedback to peers, employees, or even your boss - without offending or demotivating.
How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37 percent of managers dread giving feedback, and 65 percent of employees wish their managers gave more feedback.
This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:
- Start by saying your good intentions out loud: It may feel unnecessary, but it makes all the difference.
- Side with the person, not the problem: A bad habit or behavior probably is probably less entrenched than you think.
- Give reports a chance to correct inaccurate feedback: They want an opportunity to talk more than they want you to be a good talker.
This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
Critic reviews
"Giving great feedback - whether recognition, coaching or evaluation - is a game-changer when it comes to helping each other do our best work. We know that. And yet, it's incredibly difficult to do it well, in a way that's useful, fair, and strengthen relationships. Let's Talk breaks down giving feedback with the latest research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower." (Julie Zhuo, best-selling author of Making of a Manager)
"Imagine being known as the person who makes those around them both successful and happy. Mastering how to give good feedback is essential. This book helps you navigate through the competing theories to become a feedback-giving maestro." (Michael Bungay Stanier, best-selling author of The Coaching Habit and The Advice Trap)
"It's easy to go your whole career giving well-intentioned but useless feedback. This brilliant book identifies the most common mistakes managers make with surgical precision, and empowers you with ninja listening skills, emotional management techniques, and whip-smart scripts to create real behavior change and lasting trust." (Nir Eyal, best-selling author of Hooked and Indistractable)
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- Unabridged
-
Overall4.5 out of 5 stars 786
-
Performance4.5 out of 5 stars 677
-
Story4.5 out of 5 stars 674
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
-
3 out of 5 stars
-
meeeh
- By Cindy blunt on 12-04-18
By: Fran Hauser, and others
-
Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,417
-
Performance4.5 out of 5 stars 1,179
-
Story4.5 out of 5 stars 1,161
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
-
3 out of 5 stars
-
Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
-
The Power of Presence
- Unlock Your Potential to Influence and Engage Others
- By: Kristi Hedges
- Narrated by: Karen Saltus
- Length: 7 hrs
- Unabridged
-
Overall4 out of 5 stars 78
-
Performance4 out of 5 stars 66
-
Story4 out of 5 stars 66
Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
-
4 out of 5 stars
-
Useful Information, Robotic Presentation
- By Jennifer L. Sullivan on 04-22-15
By: Kristi Hedges
-
The Corner Office
- Indispensable and Unexpected Lessons from CEOs on How to Lead and Succeed
- By: Adam Bryant
- Narrated by: Oliver Wyman
- Length: 7 hrs and 21 mins
- Unabridged
-
Overall4 out of 5 stars 81
-
Performance4 out of 5 stars 66
-
Story4 out of 5 stars 66
What does it take to reach the top in business and to inspire others? Adam Bryant of The New York Times decided to answer this and other questions by sitting down with more than 70 CEOs and asking them how they do their jobs and the most important lessons they learned as they rose through the ranks. Over the course of these extraordinary interviews, they shared memorable stories and eye-opening insights.
-
5 out of 5 stars
-
Don't wait to get this book.
- By Corey B. on 02-18-17
By: Adam Bryant
-
The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- By: Richard P. Finnegan
- Narrated by: Tim Andres Pabon
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall4.5 out of 5 stars 39
-
Performance4.5 out of 5 stars 33
-
Story4 out of 5 stars 33
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
-
4 out of 5 stars
-
Great advice.
- By Kevin L. Jeter on 11-02-18
-
Great on the Job
- What to Say, How to Say It. The Secrets of Getting Ahead.
- By: Jodi Glickman
- Narrated by: Tanya Eby
- Length: 5 hrs and 36 mins
- Unabridged
-
Overall4 out of 5 stars 67
-
Performance4 out of 5 stars 56
-
Story4 out of 5 stars 54
Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to? All the while sounding smart, capable, and competent? If the answer is no, you’re not alone. Jodi Glickman founded the communication consulting firm Great on the Job to help rising stars of the business world with the same issues. Now, for the first time, the training program that Jodi uses with her top-tier clients is available in book form. Great on the Job teaches people how to talk to one another at work, every day, in every situation....
-
5 out of 5 stars
-
Never thought about learning this…
- By Amazon Customer on 10-21-23
By: Jodi Glickman
-
Bring Your Whole Self to Work
- How Vulnerability Unlocks Creativity, Connection, and Performance
- By: Mike Robbins
- Narrated by: Mike Robbins
- Length: 5 hrs and 34 mins
- Unabridged
-
Overall5 out of 5 stars 58
-
Performance5 out of 5 stars 56
-
Story4.5 out of 5 stars 55
In today’s work environment, the lines between our professional and personal lives are blurred more than ever before. Whatever is happening to us outside of our workplace - whether stressful, painful, or joyful - follows us into work as well. We may think we have to keep these realities under wraps and act as if we “have it all together”. But as Mike Robbins explains, we can work better, lead better, and be more engaged and fulfilled if - instead of trying to hide who we are- we show up fully and authentically.
-
5 out of 5 stars
-
Great insight! Be Real With Yourself & Others.
- By Mervin Brown on 02-14-19
By: Mike Robbins
-
More Than a Boss
- Six Indispensable Leadership Tools For First-Time Managers
- By: Nick Brzozowski
- Narrated by: Joe Scalora
- Length: 3 hrs and 39 mins
- Unabridged
-
Overall5 out of 5 stars 32
-
Performance5 out of 5 stars 31
-
Story5 out of 5 stars 31
This is an audiobook about the basics. I won’t tell you how to become CEO or double your salary, but if your hope is to become the boss that you would have wanted, this is the audiobook for you.
-
5 out of 5 stars
-
Great tool for Managers!
- By Ali G. on 06-27-23
By: Nick Brzozowski
-
Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- By: Thomas Erikson
- Narrated by: David John
- Length: 10 hrs and 47 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,158
-
Performance4.5 out of 5 stars 934
-
Story4.5 out of 5 stars 933
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
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1 out of 5 stars
-
Should be titled "why I hate reds"
- By Dave on 08-24-20
By: Thomas Erikson
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How to Not Suck as a Manager
- 5 Facts to Bring Any Boss Out of the Basement
- By: A. P. Grow
- Narrated by: A. P. Grow
- Length: 1 hr and 15 mins
- Unabridged
-
Overall4.5 out of 5 stars 469
-
Performance4.5 out of 5 stars 378
-
Story4.5 out of 5 stars 378
Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
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5 out of 5 stars
-
How to not suck is a great book
- By Haley Hull on 09-28-20
By: A. P. Grow
-
Simply Said
- Communicating Better at Work and Beyond
- By: Jay Sullivan
- Narrated by: Jay Sullivan
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall4.5 out of 5 stars 507
-
Performance4.5 out of 5 stars 432
-
Story4.5 out of 5 stars 418
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- By Ben Daughdrill on 12-04-17
By: Jay Sullivan
-
The Confidence Effect
- Every Woman's Guide to the Attitude That Attracts Success
- By: Grace Killelea
- Narrated by: Karen Saltus
- Length: 5 hrs and 20 mins
- Unabridged
-
Overall4 out of 5 stars 89
-
Performance4 out of 5 stars 73
-
Story4 out of 5 stars 70
The Confidence Effect helps women speak out, take risks, and assume leadership positions with assurance. The book moves beyond research and statistics to focus on what's really important: how women can become more confident one step at a time. Practical strategies show how to turn job competency into the kind of authentic confidence that gets noticed. Women learn to practice the "Four Rs of Success" - relationships, reputation, results, and resilience....
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1 out of 5 stars
-
this book is about business, not confidence
- By Amazon Customer on 11-24-18
By: Grace Killelea
-
You Already Know How to be Great
- A Simple Way to Remove Interference and Unlock Your Greatest Potential
- By: Alan Fine, Rebecca Merril
- Narrated by: Alan Fine
- Length: 7 hrs and 25 mins
- Unabridged
-
Overall4 out of 5 stars 85
-
Performance4.5 out of 5 stars 58
-
Story4.5 out of 5 stars 56
Most people who want to get better—at hitting golf shots, negotiating with clients, delivering presentations, or any other field of endeavor—seek out new information. They read a book, take a class, hire an expert tutor. But as Alan Fine has learned from many years of coaching athletes and businesspeople, this “outside-in” approach often doesn’t produce the results people want. More information becomes a distraction rather than a solution, and high performance remains elusive.
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2 out of 5 stars
-
Not great
- By Nic on 01-28-11
By: Alan Fine, and others
-
Welcome to Management
- How to Grow from Top Performer to Excellent Leader
- By: Ryan Hawk, General Stanley McChrystal - foreword
- Narrated by: Ryan Hawk
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 45
-
Performance4.5 out of 5 stars 37
-
Story4.5 out of 5 stars 37
Every year, millions of top performers are promoted to management-level jobs - only to discover that the tactics that got them promoted are not the tactics that will make them effective in their new role. In Welcome to Management, Ryan Hawk provides practical, actionable advice and tools designed to ensure that transition is a successful one.
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5 out of 5 stars
-
Excellent
- By JG on 10-15-23
By: Ryan Hawk, and others
-
What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall5 out of 5 stars 334
-
Performance5 out of 5 stars 284
-
Story5 out of 5 stars 281
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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5 out of 5 stars
-
Deaply helpful
- By Dominique on 04-28-15
-
The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- By: Kathleen Kelley Reardon
- Narrated by: Ruth Ann Phimister
- Length: 8 hrs and 7 mins
- Unabridged
-
Overall4.5 out of 5 stars 28
-
Performance4.5 out of 5 stars 25
-
Story4.5 out of 5 stars 25
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
-
5 out of 5 stars
-
This book EXCELLENT!!!
- By Amazon Customer on 01-26-24
-
Inclusify
- The Power of Uniqueness and Belonging to Build Innovative Teams
- By: Stefanie K. Johnson
- Narrated by: Amanda Dolan
- Length: 7 hrs and 7 mins
- Unabridged
-
Overall4.5 out of 5 stars 91
-
Performance4.5 out of 5 stars 80
-
Story4.5 out of 5 stars 79
Humans have two basic desires: to stand out and to fit in. Companies respond by creating groups that tend to the extreme - where everyone fits in and no one stands out, or where everyone stands out and no one fits in. How do we find that happy medium where workers can demonstrate their individuality while also feeling they belong? The answer, according to Stefanie Johnson, is to Inclusify.
-
3 out of 5 stars
-
Outdated paradigms and novice leadership perspectives
- By Jason on 08-13-22
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
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Overall4.5 out of 5 stars 1,417
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Performance4.5 out of 5 stars 1,179
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Story4.5 out of 5 stars 1,161
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
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Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
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HBR Guide to Delivering Effective Feedback
- HBR Guide Series
- By: Harvard Business Review
- Narrated by: Jonathan Yen, Liisa Ivary
- Length: 4 hrs and 37 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance5 out of 5 stars 1
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Story5 out of 5 stars 1
To help your employees meet their goals and fulfill their potential, you need to provide them with feedback. But the prospect of sharing potentially negative news can be overwhelming. How do you construct your message so that it's not only well received but also expressed in a way that encourages change? Whether you're commending exemplary work or addressing problem behavior, the HBR Guide to Delivering Effective Feedback provides you with practical advice and tips to transform any performance discussion—from weekly check-ins to annual reviews—into an opportunity for growth and development.
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Let's Talk
- An Essential Guide to Skillful Communication
- By: Mudita Nisker, Dan Clurman
- Narrated by: Emiko Susilo
- Length: 10 hrs and 12 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance5 out of 5 stars 1
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Story5 out of 5 stars 1
Communication is the bedrock of our interactions, yet few of us are taught to talk and listen in a way that fosters clarity and connection. Too often, our communication habits lead to misunderstandings, bruised feelings, damaged relationships, and avoidable conflict.
-
5 out of 5 stars
-
Super helpful and grateful for this book!
- By montse costello on 02-05-24
By: Mudita Nisker, and others
-
Listen Like You Mean It
- Reclaiming the Lost Art of True Connection
- By: Ximena Vengoechea
- Narrated by: Ximena Vengoechea
- Length: 7 hrs and 57 mins
- Unabridged
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Overall4.5 out of 5 stars 77
-
Performance4.5 out of 5 stars 67
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Story4.5 out of 5 stars 66
For many of us, listening is simply something we do on autopilot. We hear just enough of what others say to get our work done, maintain friendships, and be polite with our neighbors. But we miss crucial opportunities to go deeper - to give and receive honest feedback, to make connections that will endure for the long haul, and to discover who people truly are at their core. Fortunately, listening can be improved - and Ximena Vengoechea can show you how.
-
5 out of 5 stars
-
Isolating Introvert
- By Konie on 04-09-22
-
Giving Effective Feedback
- HBR 20-Minute Manager Series
- By: Harvard Business Review
- Narrated by: James Edward Thomas
- Length: 57 mins
- Unabridged
-
Overall4.5 out of 5 stars 2
-
Performance4 out of 5 stars 2
-
Story4 out of 5 stars 2
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.
-
5 out of 5 stars
-
Examples of feedback styles.
- By picky79 on 01-24-24
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Getting Along
- How to Work with Anyone (Even Difficult People)
- By: Amy Gallo
- Narrated by: Amy Gallo
- Length: 7 hrs and 44 mins
- Unabridged
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Overall4 out of 5 stars 51
-
Performance4 out of 5 stars 35
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Story4 out of 5 stars 34
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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5 out of 5 stars
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Practical and effective techniques for navigating difficult interactions in the workplace
- By Michael G. Neece on 11-28-22
By: Amy Gallo
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
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Overall4.5 out of 5 stars 1,417
-
Performance4.5 out of 5 stars 1,179
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Story4.5 out of 5 stars 1,161
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
-
Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
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HBR Guide to Delivering Effective Feedback
- HBR Guide Series
- By: Harvard Business Review
- Narrated by: Jonathan Yen, Liisa Ivary
- Length: 4 hrs and 37 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance5 out of 5 stars 1
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Story5 out of 5 stars 1
To help your employees meet their goals and fulfill their potential, you need to provide them with feedback. But the prospect of sharing potentially negative news can be overwhelming. How do you construct your message so that it's not only well received but also expressed in a way that encourages change? Whether you're commending exemplary work or addressing problem behavior, the HBR Guide to Delivering Effective Feedback provides you with practical advice and tips to transform any performance discussion—from weekly check-ins to annual reviews—into an opportunity for growth and development.
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Let's Talk
- An Essential Guide to Skillful Communication
- By: Mudita Nisker, Dan Clurman
- Narrated by: Emiko Susilo
- Length: 10 hrs and 12 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance5 out of 5 stars 1
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Story5 out of 5 stars 1
Communication is the bedrock of our interactions, yet few of us are taught to talk and listen in a way that fosters clarity and connection. Too often, our communication habits lead to misunderstandings, bruised feelings, damaged relationships, and avoidable conflict.
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5 out of 5 stars
-
Super helpful and grateful for this book!
- By montse costello on 02-05-24
By: Mudita Nisker, and others
-
Listen Like You Mean It
- Reclaiming the Lost Art of True Connection
- By: Ximena Vengoechea
- Narrated by: Ximena Vengoechea
- Length: 7 hrs and 57 mins
- Unabridged
-
Overall4.5 out of 5 stars 77
-
Performance4.5 out of 5 stars 67
-
Story4.5 out of 5 stars 66
For many of us, listening is simply something we do on autopilot. We hear just enough of what others say to get our work done, maintain friendships, and be polite with our neighbors. But we miss crucial opportunities to go deeper - to give and receive honest feedback, to make connections that will endure for the long haul, and to discover who people truly are at their core. Fortunately, listening can be improved - and Ximena Vengoechea can show you how.
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5 out of 5 stars
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Isolating Introvert
- By Konie on 04-09-22
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- Length: 57 mins
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Overall4.5 out of 5 stars 2
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Performance4 out of 5 stars 2
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Story4 out of 5 stars 2
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.
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5 out of 5 stars
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Examples of feedback styles.
- By picky79 on 01-24-24
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Getting Along
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Overall4 out of 5 stars 51
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Performance4 out of 5 stars 35
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Story4 out of 5 stars 34
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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5 out of 5 stars
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Practical and effective techniques for navigating difficult interactions in the workplace
- By Michael G. Neece on 11-28-22
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Feedback (and Other Dirty Words)
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- By: M. Tamra Chandler, Laura Dowling Grealish
- Narrated by: Natalie Hoyt
- Length: 4 hrs and 20 mins
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Overall4.5 out of 5 stars 23
-
Performance4.5 out of 5 stars 21
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Story4.5 out of 5 stars 21
A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved. Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn't be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow.
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5 out of 5 stars
-
Conversations at work and in life
- By Amazon Customer on 08-05-19
By: M. Tamra Chandler, and others
-
A Complaint Is a Gift, 3rd Edition
- How to Learn from Critical Feedback and Recover Customer Loyalty
- By: Janelle Barlow
- Narrated by: Anna Crowe
- Length: 6 hrs and 28 mins
- Unabridged
-
Overall5 out of 5 stars 1
-
Performance5 out of 5 stars 1
-
Story5 out of 5 stars 1
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.
By: Janelle Barlow
-
Feedback
- By: Dennis E. Taylor
- Narrated by: Ray Porter
- Length: 32 mins
- Original Recording
-
Overall4.5 out of 5 stars 5,100
-
Performance5 out of 5 stars 4,546
-
Story4.5 out of 5 stars 4,519
If the past is prologue - what if the prologue never happened? When a team of scientists attempts to rewrite history, the story of the present turns out to have an ending they didn’t see coming. Over and over.
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5 out of 5 stars
-
That was amazing
- By Amazon Customer on 11-20-20
By: Dennis E. Taylor
-
Difficult Conversations
- How to Discuss What Matters Most
- By: Douglas Stone, Bruce Patton, Sheila Heen, and others
- Narrated by: Douglas Stone, Bruce Patton, Sheila Heen
- Length: 11 hrs and 54 mins
- Unabridged
-
Overall4 out of 5 stars 12
-
Performance4 out of 5 stars 11
-
Story4 out of 5 stars 11
We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.
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1 out of 5 stars
-
Too much filler, and the narration was mumbled
- By Bill on 03-08-24
By: Douglas Stone, and others
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Radical Candor: Fully Revised & Updated Edition
- Be a Kick-Ass Boss Without Losing Your Humanity
- By: Kim Scott
- Narrated by: Teri Schnaubelt
- Length: 11 hrs and 55 mins
- Unabridged
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Overall4.5 out of 5 stars 1,447
-
Performance4.5 out of 5 stars 1,144
-
Story4.5 out of 5 stars 1,138
The idea is simple: You don't have to choose between being a pushover and a jerk. Using Radical Candor - avoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy - you can be kind and clear at the same time. Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class.
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5 out of 5 stars
-
Odd Beginning in Revised Ed but Stick with it
- By nonscelus on 12-05-19
By: Kim Scott
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The Coaching Habit
- Say Less, Ask More & Change the Way You Lead Forever
- By: Michael Bungay Stanier
- Narrated by: Daniel Maté
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall4.5 out of 5 stars 5,944
-
Performance4.5 out of 5 stars 5,028
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Story4.5 out of 5 stars 4,961
In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how - by saying less and asking more - you can develop coaching methods that produce great results.
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3 out of 5 stars
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What's on your mind?
- By A. Yoshida on 08-11-16