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Publisher's Summary

From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust - and the speed at which it is established with clients, employees and constituents - is the essential ingredient for any high - performance, successful organization.

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.

©2008 Stephen M.R. Covey (P)2008 Franklin Covey Co.

What listeners say about The Speed of Trust

Average Customer Ratings
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  • Overall
    3 out of 5 stars

Good Information, Hard to Listen to

Covey describes trust as being based on character and competence, where character is required and competence is situational. He uses financial terms as a concrete way to convey the cost of low trust and the benefit of high trust, describing the former as a trust tax and the latter as a trust dividend. The quickest way to make a withdrawal, he insists, is to violate a behavior of character, and the quickest way to make a deposit is to demonstrate a behavior of competence. He goes on to detail seven low trust taxes (redundancy, bureaucracy, politics, disengagement, turnover, churn, and fraud) and seven high trust dividends (increased value, accelerated growth, enhanced motivation, improved collaboration, stronger partnering, better execution, and heightened loyalty).

Covey also outlines what he characterizes as five waves of trust: self-trust, relationship trust, organizational trust, market trust, and societal trust. For each of these waves, he applies the concept of the four cores (integrity, intention, capabilities, and results) and the thirteen behaviors of high-trust leaders (talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, deliver results, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, and extend trust). The book includes a multitude of practical applications and pushes the reader to reflect on his or her own behavior.

Despite the fact that I have recommended this book, I do so with some caveats. Although I generally like it when an author reads the book, that was not the case for this one. Covey is a Harvard MBA, but I was astounded at the number of mispronunciations. His reading style has a hesitating tempo to it that comes across as patronizing, and his incessant family examples are over the top. He's a business man, not a family therapist. Those examples got very tiresome. Still, there are nuggets in the book.

77 people found this helpful

  • Overall
    2 out of 5 stars

Disappointed

I have listened to ~30 audible selections over the past year. Though I had read reviewers' comments concerning poor narration, I never thought a bad narrator could undermine the content of a book so greatly.

Mr. Covey is probably a really nice guy, but is simply a poor reader. The choppy, uneven flow made me wish I would have purchased the book rather than listening to it.

Recommendation: Please listen to the sample audio prior to purchasing. (I will from now on.)

65 people found this helpful

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    3 out of 5 stars
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    4 out of 5 stars

Better at 1.3x Speed

This was a decent book and series of concepts, which I will have the opportunity to try. However, it screams for and would be better enjoyed with a better tempo. The pace made it difficult to stay engaged.

7 people found this helpful

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    2 out of 5 stars
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    2 out of 5 stars

Some good information in there, but is too long

This book wasn’t for you, but who do you think might enjoy it more?

This book has some great information. But it could be about 2/3rds shorter.A lot of information is repeated, and I couldnt' finish it.

7 people found this helpful

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    5 out of 5 stars
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    5 out of 5 stars

Outstanding!

This book is a game changer! No other book, or person, has helped me realize that my approach to trust saw it as an illusion I was creating. I had no self trust, and then wondered why people didn't trust me. This bok helped me realize why I must have self -trust, and how I could get it... fast!

This bok will change your life... if you let it!

4 people found this helpful

  • Overall
    4 out of 5 stars

Very true!

This book was a pleasant surprise. There is much truth to what Covey says in this book, both about how trust changes everything and how to increase your "trust" quotient in life and in the office. It is also interesting how the principles in this book apply to virtually everything in life: Marriage, Church and Family, relationships between nations, etc..... This was recommended by my boss and I'm truly glad I read (or more accurately listened to ) it. Well worth your time!

22 people found this helpful

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    5 out of 5 stars
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    5 out of 5 stars

Behavior

The reason things are told over and over is because our mindset sometimes is a period instead of comma which is continual journey.
Yes, we (humanity) have all kinds of family habits that make us related to our families, yet to give everyone a perspective and be diligent in our own core values: we because we are all in this together need to forgive and to trust; be brave and overcome the mountains of our lives. Thank you, Stephen, for the last hour of this audiobook: It gave me a release. -Jeremy

2 people found this helpful

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    4 out of 5 stars

not bad

I liked it enough, but 7 Habits was better in my opinion. this is actually written by the son.

2 people found this helpful

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    1 out of 5 stars
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    1 out of 5 stars

most annoying voice I've ever heard!!!!

First off the voice reading this is like listening to nails on a chalk board. He has some sort of weird speech impediment, plus you can hear the spit in his mouth, its like he has cotton mouth the entire time.

secondly, the whole book talks non stop about how important trust is. save yourself the money and time....trust is important. Now send me your money.

1 person found this helpful

  • Overall
    2 out of 5 stars
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    5 out of 5 stars

The book is great, the narrator is terrible

The content of the book is absolutely great, game changer knowledge and mental models to acquire when focusing on building trust.

The narrator however, has a very stressful voice, always intense, as if he was about to pounce on you at any time yelling “TRUST TRUST TRUST! The 4 Cores! The 13 behaviors! Speed and cost!”

I had to take a break from this audiobook, I just couldn’t stand listening to him for more than a couple days in a row; even thought I was really enjoying the content

1 person found this helpful

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  • Amazon Customer
  • 11-25-17

Valuable lessons, great examples...

We trust doctors to perform surgery on our hearts. But can they be trusted with babysitting our kids?

Stephen M.R. Covey explains the character and competence side of trust.
How we on personal, relationship, work, global marketplace and society depend - and unknowingly live by - the integrity, intent, capabilities and results of ourselves and others.

Easy to listen to - great to hear the authors voice!

Everybody, children, parents, presidents and janitors should recieve a 1 hour summary of these principles. And when ready to delve deeper, listen to/read this book.

1 person found this helpful

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    4 out of 5 stars
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    3 out of 5 stars
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  • Mark M
  • 10-16-17

The book is great but the reader...

Reading should have been outsourced to a professional. The story and the content is really valuable and good!

1 person found this helpful

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    5 out of 5 stars
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  • Nneoma
  • 07-06-20

lovely tips on building trust account.

I enjoyed reading every bit of it. Though tempted to stop but stories attached to theory kept roping me back and forth.
It was worth the time

  • Overall
    1 out of 5 stars
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    2 out of 5 stars
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    1 out of 5 stars
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  • Amazon Customer
  • 01-27-20

Who's who of name-dropping and throw away quotes

What a frustrating book!
There is the promise of some really helpful insights but the delivery is a self-congratulatory back-slapping and name dropping that became too annoying to listen to.
It could also be hours shorter by getting to the point.

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    1 out of 5 stars
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    4 out of 5 stars
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  • Edward Vella
  • 07-10-19

It's a great book however audio quality is poor

There are severa instances where the audio is popping, I had to return it because of that.

  • Overall
    3 out of 5 stars
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    3 out of 5 stars
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    3 out of 5 stars
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  • Juan Fandino
  • 11-07-18

Not what I expected

To be fair, I paid little attention and thought it was his father the author, none the less gave it a fair shot and listened to it until the end. Some few things can be rescued but then it is quite dull.

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    5 out of 5 stars
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  • James
  • 05-30-18

An excellent book.

This book is extremely well read and written. It speaks to something that is lacking in modern society.

Everyone would benefit by this book.

  • Overall
    4 out of 5 stars
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    4 out of 5 stars
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    3 out of 5 stars
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  • Albert
  • 04-08-17

good read

i bought the audiobook however i felt the narrator could do better. but still lots of helpful insights into the topic of trust

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  • Amazon Customer
  • 05-16-18

The best Covey title

The Speed of Trust has been carefully researched and for once you can read a book that you can feel the situations apply to your. Not just relating to a multi-million dollar situation.

2 people found this helpful

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    5 out of 5 stars
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    4 out of 5 stars
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  • Tp
  • 11-15-18

eye opening book

I love the content.it added knowledge on to my work life and team work. but the narrator spoke like a robot. could've been better narrated.

1 person found this helpful

  • Overall
    3 out of 5 stars
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    1 out of 5 stars
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    4 out of 5 stars
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  • Anonymous User
  • 02-16-21

decent yet unlistenable content

Unlistenably dull and bland narration with a pace comparable to a bad late night show host's Donald Trump impersonation. I mean no disrespect to them, just a very poor choice of narrators across the board. Read the book instead.

  • Overall
    2 out of 5 stars
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    1 out of 5 stars
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    1 out of 5 stars
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  • Amazon Customer
  • 02-15-21

Sound ideas, however unnecessary long.

Sound ideas, however 90% of the value of this book exists within the first 150 words.

  • Overall
    4 out of 5 stars
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    4 out of 5 stars
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    3 out of 5 stars
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  • Cherry Ji
  • 02-06-21

The story telling aren’t convincing

I like the contenta that covers a lot of knowledge
The storytelling is not attractive, most of them were read as facts and no details of the reasoning given. they are dry and boring.

Dislike the female voice which appears cold , machine alike and brutal in the middle of main book .

  • Overall
    4 out of 5 stars
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    5 out of 5 stars
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    4 out of 5 stars
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  • Julian Rich
  • 11-25-20

I liked the twist he gave to his fathers work.

First half of the book felt repetitive but the book became more engaging as the chapters moved along. I felt the last few chapters carried the major value of the book.

  • Overall
    1 out of 5 stars
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    2 out of 5 stars
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    3 out of 5 stars
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  • Amazon Customer
  • 10-26-20

a very long way of talking about trust

too many rules and not my favorite voice of narrator - this could have been summarized in three chapters and focus could be content in smaller number of "rules".

  • Overall
    2 out of 5 stars
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    2 out of 5 stars
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    2 out of 5 stars
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  • Anonymous User
  • 08-11-19

meh

did not finish. author relies heavily on his father's success and approaches theories with heavy idealism.