Crucial Accountability, Second Edition
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
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Narrated by:
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Kerry Patterson
About this listen
Hold anyone accountable. Master performance discussions. Get results.
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly - often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers - diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:
- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just demanded that you meet a deadline you know you can't meet - and he clearly doesn't want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, or pay later.
- Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.
Praise for Crucial Accountability:
"Revolutionary ideas...opportunities for breakthrough" (Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of The One Minute Manager)
"The most recommended and most effective resource in my library." (Stacey Allerton Firth, vice president, Human Resources, Ford of Canada)
"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad O'Brien, CNN news anchor and producer)
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." (Mike Murray, VP Human Resources and Administration, retired, Microsoft)
©2014 VitalSmarts, LLC (P)2014 McGraw Hill-Ascent AudioListeners also enjoyed...
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- Unabridged
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Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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Deaply helpful
- By Dominique on 04-28-15
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How to Keep People from Pushing Your Buttons
- By: Albert Ellis Ph.D., Arthur Lange Ed.D., Kristene A. Doyle - foreword Ph.D.
- Narrated by: Tom Parks
- Length: 6 hrs and 54 mins
- Unabridged
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Rational-Emotive Behavior Therapy (REBT), created by world-renowned therapist Dr. Albert Ellis, provides you with realistic, simple, proven techniques that will significantly reduce your stress levels and help you react effectively, whether the circumstances are professional or personal.
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Watch out for self-inflicted button pushing
- By Marcheta on 02-15-17
By: Albert Ellis Ph.D., and others
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- By: Marie G. McIntyre PhD
- Narrated by: Margaret Strom
- Length: 9 hrs and 10 mins
- Unabridged
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Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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Amateur.
- By Christie on 08-11-18
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Feeling Good Together
- The Secret to Making Troubled Relationships Work
- By: David D. Burns MD
- Narrated by: Alan Sklar
- Length: 8 hrs and 38 mins
- Unabridged
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Based on 25 years of clinical experience and new, groundbreaking research involving more than 1,000 individuals, Feeling Good Together is filled with helpful examples and tools, such as the Relationship Satisfaction Test, the Blame Cost-Benefit Analysis, the Relationship Journal, Five Secrets of Effective Communication, the Intimacy Exercise, and more. Using these techniques, Dr. Burns shows you how to resolve virtually any kind of relationship conflict almost instantly.
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Best yet for communications Skills
- By Jeffrey J. Ardo on 03-20-10
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Necessary Endings
- The Employees, Businesses, and Relationships That All of Us Have to Give Up in Order to Move Forward
- By: Henry Cloud
- Narrated by: Henry Cloud
- Length: 7 hrs and 15 mins
- Unabridged
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While endings are a natural part of business and life, we often experience them with a sense of hesitation, sadness, resignation, or regret. But consultant, psychologist, and bestselling author Dr. Henry Cloud sees endings differently. He argues that our personal and professional lives can only improve to the degree that we can see endings as a necessary and strategic step to something better.
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A Good One
- By Philips Adeniyi on 03-26-12
By: Henry Cloud
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You Already Know How to be Great
- A Simple Way to Remove Interference and Unlock Your Greatest Potential
- By: Alan Fine, Rebecca Merril
- Narrated by: Alan Fine
- Length: 7 hrs and 25 mins
- Unabridged
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Most people who want to get better—at hitting golf shots, negotiating with clients, delivering presentations, or any other field of endeavor—seek out new information. They read a book, take a class, hire an expert tutor. But as Alan Fine has learned from many years of coaching athletes and businesspeople, this “outside-in” approach often doesn’t produce the results people want. More information becomes a distraction rather than a solution, and high performance remains elusive.
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Not great
- By Nic on 01-28-11
By: Alan Fine, and others
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- By: Kathleen Kelley Reardon
- Narrated by: Ruth Ann Phimister
- Length: 8 hrs and 7 mins
- Unabridged
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Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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This book EXCELLENT!!!
- By Amazon Customer on 01-26-24
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
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People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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great listen
- By RB Player on 03-30-18
By: Trevor Throness
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Trust Works!
- Four Keys to Building Lasting Relationships
- By: Ken Blanchard
- Narrated by: Dan Woren
- Length: 2 hrs and 10 mins
- Unabridged
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New York Times best-selling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in audiobook form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.
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Not for me!
- By Michael Perkowski on 11-24-16
By: Ken Blanchard
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Magic Words
- The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
- By: Tim David
- Narrated by: Walter Dixon
- Length: 3 hrs and 26 mins
- Unabridged
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Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement - skills that are also effective in the workplace. By applying seven "magic" words in a business setting, David offers tools for effective and persuasive communication.
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Very essential
- By Gerardo A Dada on 01-21-16
By: Tim David
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Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- By: Anthony Mersino PMP
- Narrated by: Ramon De Ocampo
- Length: 8 hrs and 57 mins
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Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
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Fantastic Book!
- By Anonymous User on 04-09-21
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Corporate Confidential
- 50 Secrets Your Company Doesn’t Want You to Know - and What to Do About Them
- By: Cynthia Shapiro
- Narrated by: Vanessa Daniels
- Length: 6 hrs and 22 mins
- Unabridged
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Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them. Shapiro pulls no punches, giving listeners an inside look at a secret world of hidden agendas they would never normally see: a world of insider information and insights that can save a career.
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Bad advice
- By Colin Priest on 11-14-20
By: Cynthia Shapiro
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Influencer, Second Edition
- The New Science of Leading Change
- By: Joseph Grenny, Kerry Patterson, David Maxfield, and others
- Narrated by: Joseph Grenny
- Length: 8 hrs and 10 mins
- Unabridged
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From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.
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Very enlightening
- By Bryan Rael on 08-23-24
By: Joseph Grenny, and others
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Herding Tigers
- Be the Leader That Creative People Need
- By: Todd Henry
- Narrated by: Joe Hempel
- Length: 6 hrs and 26 mins
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Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
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Todd Henry is always on point for brilliance
- By Amazon Customer on 11-11-18
By: Todd Henry
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Crucial Influence, Third Edition
- Leadership Skills to Create Lasting Behavior Change
- By: Joseph Grenny, Kerry Patterson, David Maxfield, and others
- Narrated by: Joseph Grenny
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- Unabridged
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