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Publisher's Summary

If you are a boss who wants to do great work, what can you do about it? Good Boss, Bad Boss is devoted to answering that question. Stanford Professor Robert Sutton weaves together the best psychological and management research with compelling stories and cases to reveal the mindset and moves of the best (and worst) bosses.

This book was inspired by the deluge of emails, research, phone calls, and conversations that Dr. Sutton experienced after publishing his blockbuster best seller The No Asshole Rule. He realized that most of these stories and studies swirled around a central figure in every workplace: THE BOSS. These heart-breaking, inspiring, and sometimes funny stories taught Sutton that most bosses - and their followers - wanted a lot more than just a jerk-free workplace. They aspired to become (or work for) an all-around great boss, somebody with the skill and grit to inspire superior work, commitment, and dignity among their charges.

©2010 Robert Sutton (P)2010 Hachette Audio

Critic Reviews

"We are damned lucky to have Bob Sutton. While his every word is backed up by significant research, he writes in simple sentences that make enormous sense.... Good Boss, Bad Boss is as good as it gets. (Tom Peters, author of The Little Big Things and co-author of In Search of Excellence)

What members say

Average Customer Ratings

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  • Overall

Most pragmatic management handbook

Spend 20-years in management and you'll work your way through a tower of leadership development and management practices books. Some are insightful while most simply confirm the things you already knew. Good Boss, Bad Boss was different. Sutton provides not just conceptual truths gleaned from his research, but he gets down into the trenches and identifies specific, individual behaviors that can either help or hurt a manager or leader's efforts to perform the job. I cannot recall another book that eschewed theory and provided a practical roadmap as useful as that which Sutton provides here. Banish the Bosshole with this book.

5 of 5 people found this review helpful

  • Overall

A must for supervisors

When I wake up in the morning, I always say to myself...I will be kind to my staff.
This book strenghtened my beliefs that kindness begets kindness, respect begets respect.
One of the best books I've ever listened too. Thank you Mr. Sutton for great advice and insights.
Angie Shelton
Stanford University
Billing Supervisor

3 of 3 people found this review helpful

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  • Cynthia
  • Monrovia, California, United States
  • 01-04-15

Excelente Jefe, Mal Jefe

On Christmas Day, my new boss sent me an email asking about a 6 month old charge from a vendor. Three days earlier, he sent me an email while I was driving to a client meeting 90 minutes away. When I checked my emails before starting the meeting, I found the original email - and several strident follow ups, demanding an immediate response to the original email and an explanation for why I hadn't responded immediately. Immediately. And, just before New Years' Day, while I was on a family vacation, he had me work for hours on a project he'd already cancelled.

I could go through Roget's and pick out any number of words for the situation and how I feel about the last 10 days of the year. But, as Robert I. Sutton, PhD points out in "Good Boss, Bad Boss: How to Be the Best…. and Survive the Worst" (2010), it could have been much, much worse. At least I wasn't water-boarded as a team building exercise like one literally tortured employee in his book.

Sutton is a Professor of Management Science and Engineering in the Stanford Engineering School. He's got some great concepts - simplified as the 'No asshole rule' that, from my bottom-of-the-pile, no-one-under-me, I-never-want-to-manage-anyone perspective, work. And work well.

I don't know if my previous boss read this book or Sutton's "The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t" (2007) or just knew some parts intuitively, but he (mostly) followed them. When things worked, he left us alone. When he needed to criticize, he did so swiftly and without apology. Mostly, he deflected outside interference and let us do our jobs. These are concepts Sutton champions, along with rigorous honesty, especially in the face of problems; managing what you know and not rising to the Peter principal level; keeping your mouth shut about confidential information; and showing empathy for employees. Sutton's got specific management techniques for handling difficult situations. I've seen them in action, and they work.

As far as employee survival techniques go, I'd expected more from a book that's title includes, ". . . and Survive the Worst." For example, becoming, in the words of Roger Waters and David Gilmour of Pink Floyd "Comfortably Numb" (1979) is a great idea, but Sutton doesn't explain how to do it psychologically. It seems like it happens to a lot of employees in Sutton's book as a natural result of unremitting demoralization, so maybe I'll get there.

This is worth the read/listen if you're a manager or want to be one. In fact, take the Asshole Rating Self-Exam (ARSE) test that's available on line and read the book before becoming a manager. If you're already a manager, have someone you trust fill out the test for you. Please. Follow the recommendations so you are called 'El Jefe Mas Excelente' instead of something else. Unfortunately, though, this book isn't as helpful for us worker bees trying to survive in a restless hive.

Bob Walter was good narrator, and the pacing and editing was good.

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11 of 16 people found this review helpful

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Such a fun book!

Great read, I will do my best not to be one of the "boss-holes"!!! lol

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A must read/listen for anyone who is a boss.

This book quite literally changed the path of my life. The life lessons apply not only to being a boss, but in any aspect of your life where you deal with other people. I listen to this book at least once a year, sometimes twice, to make sure I haven't slipped into any bad habits. Anyone wanting to be a better boss, and a happier person, has something to gain from this book.

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Affirmation!

Well written! Really enjoyed this! I previously felt like my bosses behavior was pretty typical and that I was weak or unrealistic but now I know what is more in line with how I should be treated. Thanks for writing this!!!

The only thing I would say could have been improved upon was the narration. Slightly dry.

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Best Leadership Book I've Ever Read

Where does Good Boss, Bad Boss rank among all the audiobooks you’ve listened to so far?

When compared to other books on leadership or organizational behavior this one takes the top spot, hands down.

Most good books focus on a narrow aspect of leadership and provide concrete data to back up the assertion. "Good Boss, Bad Boss" covers almost everything I consider crucial to being a good leader. Too often we forget how much goes into being a "good boss". Unlike "The No Asshole Rule" (also a great read), "Good Boss, Bad Boss" covers such an array of behaviors and ways of viewing leadership that it should be standard reading for any "boss".

Have you listened to any of Bob Walter’s other performances before? How does this one compare?

I feel like I've heard a Bob Walter's performance before, but I can't place where. Regardless, his reading of "Good Boss, Bad Boss" is fantastic. His performance makes the book come to life.

Did you have an extreme reaction to this book? Did it make you laugh or cry?

When I heard the word "bosshole" I laughed out loud in my car. I'm glad I was in stop and go traffic because I had to pause the book to finish laughing.

Aside from the "bosshole" moment there are several moments I found myself laughing out loud. Robert Sutton's writing is very crisp, honest, and engaging. You'll find yourself laughing throughout this book. Robert Sutton's use of adjectives is priceless.

Any additional comments?

If you "manage" (I hate that word) or lead a team of individuals then this book should be mandatory reading. Period.

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Seemed kind of angry

It concerns me that people as described in the book exist. I've had little contact with these types over my career. Overall, the book had a very angry tone which made it harder to take seriously and absorb the material. It certainly outlines plenty of behavior "not to do", but I would hope few people would have gone that route anyway. But, then again, some must or the book wouldn't have been written!

4 of 8 people found this review helpful

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Will return because the narrator is horrible

Would you say that listening to this book was time well-spent? Why or why not?

No. I could hardly follow this old sounding narrator.

What was most disappointing about Robert I. Sutton’s story?

What I could listen of the story was ok

Who would you have cast as narrator instead of Bob Walter?

A younger, more energetic reader. Bob Walter sounds like an old and tired man.

0 of 2 people found this review helpful