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Publisher's Summary

Five years after this sleeper hit took on the world of IT and flipped it on its head, the fifth anniversary edition of The Phoenix Project continues to guide IT in the DevOps revolution. In this newly updated and expanded edition of the best-selling The Phoenix Project, co-author Gene Kim includes a new afterword and a deeper delve into the Three Ways as described in The DevOps Handbook.

Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in 90 days, or else Bill’s entire department will be outsourced.

With the help of a prospective board member and his mysterious philosophy of the Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow, streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited.

In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Listeners will not only learn how to improve their own IT organizations, they’ll never view IT the same.

©2014 Gene Kim, Kevin Behr, and George Spafford (P)2015 Gene Kim, Kevin Behr, and George Spafford

What members say

Average Customer Ratings

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Better than I thought

I am not an IT guy but a blue collar worker. There is a lot of understanding of processes that translate to everything in the business field.

I would recommend this to everyone who is in any business. It gives good examples of work and problem solving.

Take a chance and listen to, or read this book

11 of 11 people found this review helpful

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    4 out of 5 stars
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    4 out of 5 stars

Theory and Practice merged

Any additional comments?

I honestly didn't know a book like this could exist. The format really took me by surprise, but luckily, it was a pleasant one. Essentially it follows a newly promoted IT operations manager as he tries to improve the way the IT department works in his company while struggling with all the bureaucratic challenges that come with higher management positions. The really interesting part though, is that the book goes through a lot of sound theoretical concepts and we see how they're applied practically in the business.

It's still more of a novel in that it has a story and interesting characters that you see grow, which really are the driving force behind this book. The story and setting are relatively basic, but that's actually perfect since it's easier to relate to when there's all the theoretical content to get your head around. It's hard to be too critical of the characters, since again, they're mostly there to make a point and generalize the type of people that you encounter in organizations. That being said, there were some characters and events that were a little too unbelievable, which often broke the sense of realism and made you realize that you're reading a fictional story.

This kind of book would be a great source for students to study from since rarely have I seen theory and practice so closely linked in a book. Usually it's a ton of theory pushed down your throat with a sprinkling of real world examples thrown in. There's definitely some leaps and issues that would have to be addressed, but if anything, that would make it more interesting to disseminate. I'm just a bit worried now that someone reading this thinks they can turn their whole company around in three months.

32 of 34 people found this review helpful

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Wonderful!

If you work in IT, you MUST read this book! It will save your sanity! Having been in IT for my entire career, it hits closer to home than anything I've read before. It's like "The Goal" by Eli Goldratt for IT!

12 of 13 people found this review helpful

  • Overall
    4 out of 5 stars

I have no idea why I liked it.

I am not in business or IT. this couldn't be further from my field or life. but still, somehow the story was compelling enough that I read it for the pure entertainment and really enjoyed it.

13 of 15 people found this review helpful

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Must read for IT professionals

The story line in this book has been repeated thousands of time in many organizations around the world. One of the best books I have read on understanding the importance of understanding your resource constraints and how they impact your whole organization from IT to business functions. Gaining alignment and focus on the right projects is the key to driving your business forward. Book also highlights a lot of Agile principals as well. Good read. Easy to relate to the theme of the book.

8 of 9 people found this review helpful

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The most gripping novel I have read in a long time

I have been in the help desk, I have been in IT management, I have been in the upper echelons of management and business ownership.
The ideas put forth in this book are groundbreaking for today's economy and will be the groundwork for the highly agile businesses of the 21st Century.
If you want to make progress in your Enterprise and you are getting blowback from your managers, give them this book.

6 of 7 people found this review helpful

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Great Book!

This book has been a guide for me in the world of IT. I was able to learn and enjoy the book at the same time.

1 of 1 people found this review helpful

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    1 out of 5 stars
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    1 out of 5 stars

like listening to a bunch of people yell at you.

Up side, the narrator does a great job of putting emotion into the characters. Down side, most of the characters are yelling at each other and bring nasty. It was too much for me.

1 of 1 people found this review helpful

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    2 out of 5 stars
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    2 out of 5 stars

I say..., he says...I decide...

Really tedious and dry to listen to. Would be much better if there were multiple actors and the voice of the book was adapted to flow more naturally.

1 of 1 people found this review helpful

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The best audiobook I purchased

Great audiobook. A must buy for anyone in IT. You can relate to the story and learn valuable lessons from this book. The narrator also deserves an award.

1 of 1 people found this review helpful

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  • Matt Williams
  • 12-01-15

An example of Audiobooks being better

This is one of those books where reading it would have been much harder than listening to the audiobook. Listening to it being spoken makes it feel a little bit like just overhearing a conversation from a friend or colleague, which is easier to listen to than read. The book is full of office politics, and overcoming problems in an office, so if that type of thing bothers you it's one to avoid, but if you find office politics amusing - or can enjoy the absurdity of it all then it's a book you'll enjoy

9 of 9 people found this review helpful

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  • JSW
  • 05-14-15

How IT can help the business WIN

An eye opener. A good read, good therapy, a great mindset and a practical guide.

If you are a passionate practitioner of technology to achieve successful business outcomes then read this book.

6 of 6 people found this review helpful

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  • Mr Anthony Fawkes
  • 06-13-15

project management and IT

This is probably one of the best books I've ever listened to. The storytelling is great and helps give you a grounding in IT operations and project management. I whole heartedly recommend this book.

4 of 4 people found this review helpful

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  • Simon
  • 07-27-16

Thoughtful Parallels

This book novelises quite successfully a journey of discovery as an IT Manager raises his sights and game to focus on the organisation not the tool. As one character says 'it is not rocket science' but even the obvious point land in unfamiliar ways and I found myself comparing the story to my own organisation. This has a wider application than just IT. It was a pleasure to consider these ways of thinking in the setting of a pretty good novel ableit that some characters seem broadly drawn. That said - the characters were drawn the way you see your colleagues and the story is told first person. A good read and listen.

2 of 2 people found this review helpful

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  • Pawan
  • 07-12-16

A perfect introduction to DevOps

Very well written and naratted.... A great way to explain the problem and then solve it step by step......

2 of 2 people found this review helpful

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    5 out of 5 stars
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  • M. E. Gideon
  • 07-08-15

Excellent fable on the role of I.T.in business.

Well worth the listen. Could apply to other functions too but to a lesser extent

2 of 2 people found this review helpful

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  • Mr. Anthony Dawson
  • 02-08-17

How true

Would you listen to The Phoenix Project again? Why?

I plan on listening to this audiobook regularly to remind me how to turn a horror into a joy. This book probably sums up most IT companies and their bad practices and how to make them right - this book is a reminder of how to do things properly

Who was your favorite character and why?

Eric is the saviour of this book. He makes comparisons to non-IT departments and shows that a department is just a department - and IT is not sacred at all.

What about Chris Ruen’s performance did you like?

Chris Ruen's delivery was excellent. He wasn't just reading. He got into all the characters - it was super.

1 of 1 people found this review helpful

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  • N. D. Holt
  • 10-11-16

Perhaps not for everyone...

While I have enjoyed this book and would highly recommend it, I am sure that it will not be to everyone’s liking.

I'm a software engineer with a strong technical background, and as such I understood easily all the technical references being made. As I was listening to the first couple of chapters I was aware that it may well be a book that has a smaller target audience in that respect.

If you have a technical or busienss background, this is an enjoyable, well written, and insightful book, bringing together the concepts of Agile, Scrum, Lean processes, and Constraints in a thoroughly entertaining manner.

Having just finished the book, I am sure I'll be listening to it again more than once

1 of 1 people found this review helpful

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    5 out of 5 stars
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  • Amazon Customer
  • 07-27-15

Amazing

From large IT into lean principles and devops. What a wonderful book.

Powerful story and messages about triumph in the face of adversity and the application of common sense and team work

3 of 4 people found this review helpful

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  • Amazon Customer
  • 05-29-15

Awesome

This should be required reading for anyone working in IT or In a senior business role.

3 of 4 people found this review helpful

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  • Ruby
  • 06-11-15

Interesting story

It is an interesting story and people can gain insights on process management. Narrative is good - worth to listen!

1 of 1 people found this review helpful

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  • Anonymous User
  • 11-28-18

Perfect for today's companies, particularly banks.

I loved it! I really wish have heard it before! I live and suffer it every day in my last company.

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  • raj
  • 11-05-18

excellent read, highly recommended

great book, highly recommended for anyone implementing devops and be agile in modern organizations. every character reflects someone in my organization

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  • Alex
  • 11-01-18

Brilliant audio book

First of all, I should say that Chris Ruen did an amazing job of narrating this book.

Second, the book itself is very well written and the story is pulling you in.
It will be especially for those interested in IT management and modern approach to product/IT delivery.
It does not exactly teach you in details on how to manage IT operations but rather gives you a 'view on a life of IT operations' with some interesting ups and downs. Recommended!

  • Overall
    2 out of 5 stars
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  • Trent
  • 06-19-18

Long Winded

So far two hours in and no substance. This book is too long winded. Finding myself having to force myself to listen.

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    5 out of 5 stars
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  • Pete
  • 02-26-18

Interesting format - engaging story

Where does The Phoenix Project rank among all the audiobooks you’ve listened to so far?

Telling a classic tale of triumph against the odds in the context of enterprise info tech was an ambitious idea. I loved it to the end.

Which scene did you most enjoy?

It was great hearing the 'penny drop' in the heads of characters that worked 'in the business' that IT wasn't something separate.

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  • Warren Moore
  • 12-16-17

it's worth your time and money.

lovit it. will read it again. This time as a text book for getting things done right.

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    5 out of 5 stars
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  • Becci
  • 10-17-17

Practical, great story on applying Lean I.T.

The audiobook format was great for this book. It’s a relaxed narrative. 5* for lean fanatics with a happy ending.

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    5 out of 5 stars
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  • Alexander
  • 09-10-17

It's worth listening to twice!

The story is surprisingly engaging for the subject. It fuses relatable characters and an interesting plot with solid advice for Dev ops.

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    5 out of 5 stars
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  • Anonymous User
  • 08-14-17

Entertaining engaging invaluable

Who has ever worked in IT and hasn't been there?...
Such a very entertaining and informative way of putting together words and ideas that surround the complexity that is faced by businesses and IT groups, especially as things scale. The more people that get involved, the personalities that get involved, and The Tangled Web that we create with people and systems is phenomenal and so is this book for pointing it out so entertainingly.
I listened to the audio book and was spellbound by the uncanny similarity to so many projects in organisations that I've worked for. Who can't relate to the characters and their plight?
I didn't write down the dropped names and processes and ideas that we're mentioned in the first time I listened but I'm pretty sure I'll be certain to do it the second time around or when I go and get myself the paperback copy as well. It's gotta be worth it...