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Publisher's Summary

If this were 1923, this book would have been called "Why Radio Is Going to Change the Game" . . .

If it were 1995, it would be "Why Amazon Is Going to Take Over the Retailing World" . . .

The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky business strategy—it's real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It's the way we communicate, the way we buy and sell, the way businesses and consumers interact online and offline. The Internet, where the Thank You Economy was born, has given consumers back their voice, and the tremendous power of their opinions via social media means that companies and brands have to compete on a whole different level than they used to.

Gone are the days when a blizzard of marketing dollars could be used to overwhelm the airwaves, shut out the competition, and grab customer awareness. Now customers' demands for authenticity, originality, creativity, honesty, and good intent have made it necessary for companies and brands to revert to a level of customer service rarely seen since our great-grandparents' day, when business owners often knew their customers personally, and gave them individual attention.

Here renowned entrepreneur Gary Vaynerchuk reveals how companies big and small can scale that kind of personal, one-on-one attention to their entire customer base, no matter how large, using the same social media platforms that carry consumer word of mouth.

©2011 Gary Vaynerchuk (P)2011 HarperCollins Publishers

What members say

Average Customer Ratings

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  • Overall

This one is just "okay"...

With all due respect to Gary Vaynerchuk, who I think is a visionary and about 24-48 months ahead of the business world as far as innovation goes... this book needs more meat. Yes, there are business examples, yes, there are some interesting and funny stories... but it just didn't recapture the magic of "Crush It" which is certainly the type of book Gary CAN do, and which I rate 5.5 stars on a 5 star scale. I hope during the time he is writing his next book refocuses his attention on the few projects he wants to do well (to include his next book), because the result of spreading himself too thin could definitely be seen and felt while I was listening to this book. Sorry, but I gotta give this book a paz.

13 of 13 people found this review helpful

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  • Scott
  • Nasu, Japan
  • 02-28-12

Gary is fun, but the book is a bit shallow

The Thank You Economy has some good things to say, to be sure, but it only really makes one point: "You must interact one-on-one with your customers using social media." And then Gary makes that same point over and over and over again. So if you "get it" and are already using social media, the book ends up not having much more to say; it's more like a long magazine article than a book. The whole second half is essentially just a serious of anecdotes about specific companies and their use of social media, which Gary then critiques superficially.

Unfortunately, once you "get it" and decide that you must use social media as he recommends, he doesn't offer much in the way of concrete advice for specific programs. He does offer a few dos and don'ts for Twitter and the like, but this sort of stuff is already all over the web.

Gary reads his own work with a folksy schtick that is admittedly fun, and he updates his own work by ad libbing new information for things that have changed since the print edition came out. Some listeners may find him cloying however, so listen to the sample, first.

Best recommended for those who have yet to see the light on social media. If you're already a convert, there's not that much here.

20 of 22 people found this review helpful

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"social media"

I listened to this book to advise my boss on why our social media is not working. I am glad I listened and definitely gained knowledge. I think this is a great book for the small business owner to read/listen and rethink the approach taken to Facebook and Twitter and others.

5 of 5 people found this review helpful

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  • Holly
  • Corpus Christi, TX, United States
  • 07-31-11

Business has changed & it's more than social media

I am the owner of an interactive agency, so I get that social media is a fundamental shift taking place in our society, and I'm really tired of reading about books that try to get other businesses to "get it." That's not what Thank You Economy is about. This book is about the underlying change in consumer behavior that makes social media critical for a business, which is people are doing business with companies that they like and love.

Gary Vee does an outstanding job of explaining how and why this shift is occurring, and gives a whole slew of examples of exactly what to do with the section on case studies.

The narration is great also. Gary goes off script like, every 3 minutes, so you feel like you're getting bonus material and information that's literally right up to the minute. I've seen him speak in person, and this is as close as you can get to that experience. (He'll also respond to you on Twitter, he's @garyvee.)

I give every new client we land at my agency this book when they come on board. I think Gary Vaynerchuk hit the nail on the head with this one.

9 of 10 people found this review helpful

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  • Mike
  • Glendale, AZ, United States
  • 02-03-12

"People Don't Care How Much You Know Until They.."

know how much you care. Gary V. knows a ton and he shares it with everyone. Gary is a student of his own program, his success could be your success.
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If you are wondering why 'social media' and the internet and customer service is so important... do yourself a favor and get this Audible book. Gary educates and entertains, he will get you up to speed in an easy to understand fashion.

7 of 8 people found this review helpful

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  • Dominic
  • Whitehall, PA, United States
  • 08-14-11

READ IT!!

As much as I would not like my competitors to read this book I know a must read for EVERYONE except for those who work in the bar and nightclub industry ;)

3 of 3 people found this review helpful

  • Overall

Baby Boomers Need to Read This Book

My business partner and I are Baby Boomers and when questioned about whether to get involved in Social Media other than a website, we both thought that it would be too much trouble and it would take too much time to keep up with it. Frankly, we thought this was for kids and of no direct value for business. Then Audibles put "The Thank You Economy" in its listing and I decided to listen to it.

Am I ever glad that I did. Gary Vaynerchuck delivers it enthusiatically and, as a bonus, updates you on content that has changed since the written book was published. I now get it and have begun using Social Media as normal tools for personal and business contacts.

I recommend this book highly to anyone but especially to Baby Boomers who often have difficulty grappling with changes in communication that they might think are just for kids. As I stated recently in my Twitter account, "If social media is outside your business comfort zone, get over it before your competitor does" and "Think social media is a fad, not applicable for business? Ask kids where they consult for purchases". Well done, Gary

7 of 8 people found this review helpful

  • Overall

Excellent insight, slow ending

The majority of the book had me hooked & provided wonderful insight. I recommend it especially to those who don't use social media and, well, probably don't even think about it. The author is the narrator, reading his own work passionately, which adds to any audiobook. The book could have been more consise, ommitting some of the many examples- where even the author's voice lost some of it's enthusiasm.

2 of 2 people found this review helpful

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  • Timo
  • Birkerod, Denmark
  • 07-07-11

Love this book. Thank you Gary.

I am the CTO of a small startup company in Denmark, and I love this book. Gary is that kind of guy that can inspire me.
The internet has brought people closer together. People are communicating, and they do so faster and wider than before. And with smartphones they do it instantly.
Get in to the social media. It is here to stay, and it works. This book gives great inspiration on how it is done correctly. It has given me great ideas to improve our product and brand.
And thank you Gary for doing the audio yourself. I can just hear how much in to this stuff you are, and how much this is in your heart and soul. It makes it so much more powerful to listen to.

5 of 6 people found this review helpful

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Thank you!

Love Gary and his insight!! although i hope not ALL the processes/strategies in this book are ruined!

1 of 1 people found this review helpful

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  • Richard Mawer
  • 03-11-16

As relevant in 2016 as when it was written

Just finished this and as a massive fan of #garyvee I thoroughly enjoyed it - my main concern was how relevant something written on 2011 would be - but it is still super relevant as so many companies have still failed to view and adopt digital media in the correct way - even in 2016 - get this - listen to it and change how you do business forever - implementation is everything

1 of 1 people found this review helpful

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  • Brian
  • 08-31-11

Grasping the not so-obvious

I loved this book. Most social media books give a hum-drum of social media history and tell you much of the same things that everyone else tells you. There's some differentiation, but after reading Gary's book, I think they really miss the point.

Gary Vaynerchuk seems to have a real grasp on the real trend of what's happening in the social media revolution. The best advice I've ever received is regarding change is to ignore the technology and understand the fundamental human need that's being met. Gary does this. Social media is a way for us to engage and not just find another media to spam people with our messaging and advertising, and that's the heart of the message of this book - as I understand it.

People aren't stupid, and they don't care what you say about yourself; they want proof that what's on the label is real. No amount of hype will do this. Engagement and content will. True service, not lip service. Social media gives us the platform to value people as people, to let people see what we're really all about, and to spread the word about it.

But Gary goes further and gives you strong examples of how to combine social media with other means to create strategies that have true impact on those you're trying to reach and on what you want to accomplish. While the book doesn't have the step-by-step methodology that some want; if it did, we'd lose the essence of substance and transparency that is the heart of what social media is all about.

3 of 4 people found this review helpful

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  • Amazon Customer
  • 10-19-17

Gary us the best!

It was incredible, even though it's a couple years old. I enjoyed the f*** out of it. And love that Gary is the reader. Recommended.

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  • Josh
  • 08-26-17

"And another one !!" 🙌🏽

Another great audiobook by Gary Vee !! Gary never fails to open our eyes and realise the new ways of winning.

This book is a "Major Key 🔑".

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  • Anonymous User
  • 08-11-17

Just Amazing

if you own a business listen to this audiobook now and you will thank me

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  • Angel Z.
  • 04-11-17

The Essence of Nowadays Business

A brilliantly tight and inside of Social Media, Business Leadership and Customer service.
Highly recommend for Start ups and any kind of business leaders.

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  • Amazon Customer
  • 12-28-16

Great content and passion

A good book, recommend listening to gain an insight into the importance of customer care and how to action that through social media.

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  • Phoenix
  • 11-04-16

Awesome!

Totally loving it! Will be listening to this continuously for a long time to come!

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  • Dale Lord
  • 06-06-16

There's a good book in there somewhere

Would you recommend this book to a friend? Why or why not?

If you can persevere through Gary's (not insubstantial) ego and the poor narration there's a good book at the heart of this. It may be quite old, for a social media book, but it still holds true that many businesses need to alter the way in which they deal with customer relationships online.

Who might you have cast as narrator instead of Gary Vaynerchuk?

Any seasoned voice over actor would have been preferable to Gary's attempt. There were a good number of times that Gary was clearly struggling to narrate clearly. Whilst some may find his exuberance appealing I found that his speed reading and continual "going off script" was very distracting. I understand that he's very passionate about his work but I'm afraid it just didn't work for me.

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  • Marc
  • 03-26-16

Still a game changing book

Timeless advice that can and should help any business or entrepreneur to build a company the right way.

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  • Glenn Twiddle
  • 11-25-15

i wish i wrote it

the best book on the topic i have ever read. i live it's principles daily and despite what Gary said at the end in 2015 this book is NOT out of date and frankly the business world hasnt even scratched the surface of the potential here

2 of 2 people found this review helpful

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  • Brett
  • 01-24-17

Gary Veeeeeeee is a STAR

Amazing marketing intelligence. even though the book is a bit old its still relative to helping you change your business and plan for the next wave of Social media and internet change. Evolve or die. Thank you Gary Vee

1 of 1 people found this review helpful

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  • joshroa
  • 09-29-16

great

this is very helpful and I would definitely recommend it for anyone else looking to understand social media and how we should communicate on particular platforms

1 of 1 people found this review helpful

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  • Michael
  • 07-30-16

Inspiring and motivating

Ready to take my business to the next level. Through all these wise, inspiring and powerful words...ready to crush it!

1 of 1 people found this review helpful

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  • Simon J. Baker
  • 09-18-15

Gary V delivers in style!

Loved it. Great real world stories and an old skool look at life in the digital era.

1 of 1 people found this review helpful

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  • Amazon Customer
  • 11-12-17

Written in 2010, but still relevant in 2017

For anyone who wants to understand what social media marketing is really about - customers and conversations, not push marketing and sales

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  • Athina
  • 11-03-17

So good to listen to!

I love how Gary speaks - so engaging and easy to listen to! Of all the audio Books I've listened to this was the one I most enjoyed listening to because he makes it easy and engaging!
Also great content! So recommend his work!

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  • Amazon Customer
  • 10-11-17

Good

Gary knows how to deliver good content. Fun with value. Easy read. Gary keeps you entertained throughout.

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  • Ezra
  • 09-03-17

This book will self destruct by 2015

What a book.

Gary's next book I will consume within 24 hours of it being released.

Super emotional and practical.

Loved it!!

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  • Damian
  • 10-11-16

That Gary V Value!

Thoroughly enjoyed this Gary V! Plenty of off scripts moments adds greater value! Highly recommend!

1 of 2 people found this review helpful