Jay Baer
AUTHOR

Jay Baer

Jay Baer is a marketing and customer service expert, and the New York Times best-selling author of six books.

He is President of the global consulting firm Convince & Convert, and has advised some of the most iconic organizations in the world, including Nike, Allstate, The United Nations, Oracle, and 35 of the FORTUNE 500.

A 7th generation entrepreneur, Jay is also an inductee into the CPAE Professional Speakers Hall of Fame.

He's an avid tequila collector and a certified barbecue judge, and recommends you enjoy both while reading his latest book, Talk Triggers.

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Best Sellers

    • Talk Triggers

    • The Complete Guide to Creating Customers with Word-of-Mouth
    • By: Jay Baer, Daniel Lemin
    • Narrated by: Jay Baer, Daniel Lemin, Ted Wright
    • Length: 5 hrs and 34 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 10
    • Performance
      4.5 out of 5 stars 9
    • Story
      4.5 out of 5 stars 8

    Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin....

    • 5 out of 5 stars
    • What a Talk Trigger

    • By Yvonne on 10-10-18

    Regular price: $21.00

    • Hug Your Haters

    • How to Embrace Complaints and Keep Your Customers
    • By: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 116
    • Performance
      4.5 out of 5 stars 105
    • Story
      4.5 out of 5 stars 105

    Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

    • 1 out of 5 stars
    • Such a waste of time

    • By hadi maghsoudi on 03-19-16
    • How to Embrace Complaints and Keep Your Customers
    • By: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Release date: 03-01-16
    • 4.5 out of 5 stars 116 ratings

    Regular price: $19.59

    • Youtility

    • Why Smart Marketing Is About Help Not Hype
    • By: Jay Baer
    • Narrated by: Marcus Sheridan, Jay Baer
    • Length: 4 hrs and 51 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 258
    • Performance
      4.5 out of 5 stars 208
    • Story
      4.5 out of 5 stars 209

    Jay Baer's Youtility offers a new approach that cuts through the clutter: marketing that is truly, inherently useful....

    • 4 out of 5 stars
    • Good Framing, Examples and Supporting Concepts

    • By Adam Helweh on 10-13-13

    Regular price: $17.49

    • Youtility for Real Estate

    • Why Smart Real Estate Professionals are Helping, Not Selling
    • By: Jay Baer, Erica Campbell Byrum
    • Narrated by: Jay Baer, Erica Campbell Byrum
    • Length: 1 hr and 51 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 34
    • Performance
      4.5 out of 5 stars 27
    • Story
      4 out of 5 stars 27

    How real estate professionals can build trust and dominate their competition by creating truly useful marketing....

    • 5 out of 5 stars
    • Riveting

    • By DANIEL M. on 10-20-16

    Regular price: $3.49

    • Youtility for Accountants

    • Why Smart Accountants Are Helping, Not Selling
    • By: Jay Baer, Darren Root
    • Narrated by: Jay Baer, Darren Root
    • Length: 1 hr and 18 mins
    • Unabridged
    • Overall
      4 out of 5 stars 6
    • Performance
      4.5 out of 5 stars 5
    • Story
      5 out of 5 stars 4

    Based on the New York Times best seller Youtility, this is the playbook for modern marketing effectiveness in the accounting industry....

    Regular price: $3.49

    • The Now Revolution

    • 7 Shifts to Make Your Business Faster, Smarter and More Social
    • By: Jay Baer, Amber Naslund
    • Narrated by: Erik Synnestvedt
    • Length: 6 hrs and 9 mins
    • Unabridged
    • Overall
      3.5 out of 5 stars 13
    • Performance
      3.5 out of 5 stars 10
    • Story
      5 out of 5 stars 9

    Today, business moves at the speed of thought....

    • 3 out of 5 stars
    • Get the Authors Narrating

    • By Bobby on 11-03-11

    Regular price: $20.99

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