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Publisher's Summary

Dr. Kerry Johnson is an international speaker, a coach, and the best-selling author of seven books, including Peak Performance and Behavioral Investing. In this audiobook he will make your telephone a profit center.

Some of the skills you'll learn are:

  • The 3 best closes to use on the phone
  • How to book appointments
  • What to say when someone says, "I'm not interested"
  • How to avoid telephone tag
  • How to get your calls returned
  • How to beat "call reluctance"

Includes a detailed reference guide.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

©2015 Kerry Johnson (P)2015 Gildan Media LLC

What members say

Average Customer Ratings

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    5 out of 5 stars
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Effective & Immediately Applicable Material

No fluff toolkit of priceless phone sales strategies. Will be using most if not all presented material immediately. I already feel much more confident about setting sales appointments over the phone just from reading this book.

3 of 3 people found this review helpful

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    5 out of 5 stars
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great information.

book helps put the calling process on paper. gives you great information to draft your own opening and scripts.

3 of 3 people found this review helpful

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Great book despite being a little outdated

What did you love best about Tele-Sales?

Amazing book. I have done phone sales for over 10 years and this book has truly helped me refine my skillset. Very in depth examples of different scenarios helping you every step of the way from the gatekeeper to the close.

What was one of the most memorable moments of Tele-Sales?

The recorded calls of Kerry applying his techniques is one of my favorite parts of the book. I would love to listen to him make cold calls for hours. He's very good at putting fear at the door and executing exactly what he tries to teach you. If you can stop and say to yourself "I'm never going to see these people if it goes poorly, so what's there to be afraid of?" and just go execute his advice as he tells you while customizing the message for your product, you'll make sales!

What about Kerry L. Johnson MBA PhD’s performance did you like?

Very kind voice, making it easy to listen to. I drive between LA and SF a lot so audiobooks are my best friend. He is easily one of the best narrators I've had the pleasure of listening to. I even turn the book on when driving only a few minutes.

Was there a moment in the book that particularly moved you?

Just the simple things you don't think about. I have never had formal sales training, it's always been my learning and adjusting so I've missed out on some key foundation of selling concepts. Such as: never asking how someone is doing when you get them on the phone. It's phony and generic and doesn't help the call. However, I have to say that Kerry offers enough great advice that I can't pick just one.

Any additional comments?

Kerry will help you learn to sell on the phone. He can't sell it for you. If you're in the position to (I know a lot of people aren't that's why they listen to audiobooks) I recommend you take notes as you listen. I had to drive while listening so I couldn't note things like I wanted to but if there's one book I've listened to that deserves avid note taking, it's this one! He has a lot of pointers as he walks you through each step of the phone-sale process. The gatekeeper, the intro, the hook, the close. TAKE NOTES!

3 of 3 people found this review helpful

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1 chapter in, and already impresses

I took my chances and purchased the book with no reviews at all, and it was a great decision as I can tell that Kerry knows what he's talking about! I'm in the telesales business for a year now and this book is exactly what I need.

11 of 13 people found this review helpful

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  • BK
  • 12-10-16

the information is dated but still mostly relevant

although I was not able to find a date for this information it appears it was from the mid 1980 s early 1990 s and I would say the information is still 80% relevant today as a sales mana
ger in the phone business in 2016.

1 of 1 people found this review helpful

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Good listen

Tele sales is hard. It is not supposed to be easy. You need to listen to audiobooks like this one and pull inspiration and wisdom from these types of audiobooks.

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Content was dated, but good

And I wish Kerry Johnson hadn't narrated it. Brutally annoying voice. Would recommend if read by someone else.

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  • Gem Avery
  • Centreville, Alabama USA
  • 03-28-17

Phenomenal...

The book had great info - key techniques on or off the phone. And the author/narrator's easy voice along with his ever present quasi chuckles make for a rather engaging listen. Two thumbs up...

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Television-sales still relevant

some of the material in the book is somewhat dated however all of the principles remain the same. Great suggestions and examples of how to pivot on the telephone still holds true today. A great book to listen to more than once to sharpen your skills. I highly recommend this book to anyone who has to obtain business via the telephone. Which is just about every business I can think of. I found it to be very helpful I will most certainly utilize the techniques explained and outlined in the book.

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book is outdated well before text was a thing

sales on the phone requires new tech not this
not a fan of the delivery its great if you wanna sell a copy machine or hear Kerry talk about business that no longer exist he is not interesting and sounds like a cartoon exaggerated stereotype of a ivy league professor I read 3 business books every month this is the only one I regret buying recently

1 of 2 people found this review helpful

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  • BBPATIL
  • 06-28-17

Excellent

Excellent ... it's useful
for beginners . Tools are essential for any business . The

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  • Karim Idriss
  • 10-15-17

Brilliant author

I am a digital marketing agency owner and I highly recommend this audiobook because i can close sales now without having to meet clients!