Regular price: $10.26

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
OR
In Cart

Publisher's Summary

Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?

In this landmark book, Danny shares the lessons he learned while developing the winning recipe for his way of doing business � what he calls "Enlightened Hospitality". This innovative business philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: the first and most important recipients of hospitality are the people who work for you. In descending order of priority, the next most important receivers of hospitality are guests, the community, suppliers, and investors. This way of setting priorities stands more traditional business models on their heads, but Danny considers it the foundation of every success he and his restaurants have had.

Full of behind-the-scenes history on the creation of Danny's most famous restaurants, and the anecdotes, advice, and lessons he has accumulated on his long and ecstatic journey to the top, Setting the Table is a treasure trove of innovative insights applicable to any business or organization.

©2006 Danny Meyer; (P)2006 HarperCollins Publishers Inc.

Critic Reviews

  • Audie Award Finalist, Non-fiction, Abridged, 2007

"This honest, modest book will appeal most to foodies and aspiring restaurateurs but also offers insight for entrepreneurs in any industry." (Publishers Weekly)

More from the same

What members say

Average Customer Ratings

Overall

  • 4.4 out of 5.0
  • 5 Stars
    432
  • 4 Stars
    195
  • 3 Stars
    61
  • 2 Stars
    19
  • 1 Stars
    9

Performance

  • 4.5 out of 5.0
  • 5 Stars
    361
  • 4 Stars
    146
  • 3 Stars
    47
  • 2 Stars
    11
  • 1 Stars
    4

Story

  • 4.4 out of 5.0
  • 5 Stars
    352
  • 4 Stars
    144
  • 3 Stars
    45
  • 2 Stars
    21
  • 1 Stars
    8
Sort by:
  • Overall
  • Jay
  • Oliver, British Columbia, Canada
  • 12-04-07

Solid

If you are looking for a how to book, this is not it. But it is a solid book providing a foundation of concepts that have allowed one man to succeed in an industry where many fail. i would have preferred a little more of the drier materials like the guts of the business, but over all i was impressed with it, a good read.

4 of 4 people found this review helpful

  • Overall
  • Performance
  • Story

A Book Every Restauranteur Should Read

This book is not the normal "how to" book. Instead, it explains in detail Meyer's vast experience and basically the mindset he had going into his very successful restaurant ventures starting from his very first restaurant.

A running theme in the book is how "hospitality" over rides everything else bringing a deeper meaning of being a restauranteur rather than just making money.

It's an inspiring book letting the reader take a look into what goes on in the mind of one of the most successful restauranteurs in the world.

The audiobook is high quality and having the man himself narrate the book, you can hear the difference. He's not just reading text. He experienced it.

Highly recommended for all restauranteurs.

1 of 1 people found this review helpful

  • Overall
  • Performance
  • Story

More biography than information

You didn’t love this book... but did it have any redeeming qualities?

It's great if you want a biography of Danny Meyer and his restaurants.

Any additional comments?

If you're looking for info on Danny Meyer and his restaurants, go for it. If you actually want to learn about hospitality in business, don't bother.

1 of 1 people found this review helpful

  • Overall
  • Jackie
  • Pittsburgh, PA, USA
  • 09-22-08

Inspiring listen

I love to hear about people undaunted by all the reasons something isn't a "practical" idea, who do it with passion and succeed beyond their wildest hopes. A happy, inspiring listen.

3 of 4 people found this review helpful

  • Overall
  • Performance
  • Story

Nice book about upscale restaurants in NY

Nice book about upscale restaurants in New York city. Lovely concepts of team work & leadership.

  • Overall
  • Performance
  • Story

Hospitality for the masses

I now quote Danny almost every day: "Hospitality is present when you do something FOR someone. It is not present when you do something TO them. I keep trying to translate that into healthcare every day. Thank you Danny for wonderful, helpful, insightful words.

  • Overall
  • Performance
  • Story

Couldn’t even finish it

I work in the restaurant industry so I was hoping for some new insights but it is really just him patting himself on his back for how great he is.

  • Overall
  • Performance
  • Story

Inspiring and articulate

Articulate, inspiring, and insightful. This is not a “how to” book, but rather a “how to think about it” book, which in my mind is even better given the restaurant industry’s ever-changing and unpredictable nature.

It was enjoyable to listen to and all of his thoughts were and articulated simply, yet powerfully. I Walk away with many precious nugget of actionable wisdom that I have already started to use successfully restaurants. Loved it And will probably re-read sections of it for years to come.

  • Overall
  • Performance
  • Story

gets better as it goes

for a book that is supposed to teach people customer service techniques the author often sites his intuition and gut instance as his compass with is not very helpful yo the reader trying to establish their own guide.
The beginning two hours are basically just the story of who he is and how he got there, also not very interesting or helpful. the final hours at least have some good take away points for improving your companies customer service.

  • Overall
  • Performance
  • Story

Good read

This was a good book to listen to while driving to work. He has positive insights and has a great knowledge. The only thing I didn't particularly like was the long intro about his experiences growing up in such detail.

Sort by:
  • Overall
  • Performance
  • Story
  • J. Khalaf
  • 06-07-17

Not ideal if you're after learning

The book is mostly about the author's journey to fame. There isn't much to learn here, except perhaps that hospitality should be your main focus and that you should not expand too quickly.