The Service Culture Handbook
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
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The Service Culture Handbook
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Narrado por:
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Roger Wayne
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De:
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Jeff Toister
Acerca de esta escucha
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.
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-
Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- De: Micah Solomon, Herve Humler - foreword
- Narrado por: Kevin T. Collins
- Duración: 7 h y 10 m
- Versión completa
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General4.5 out of 5 stars 3
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Narración:4.5 out of 5 stars 3
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Historia4.5 out of 5 stars 3
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
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5 out of 5 stars
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Famous hospitality “bible” is a great listen
- De S. T. McCormick en 08-12-24
De: Micah Solomon, y otros
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Setting the Table
- The Transforming Power of Hospitality in Business
- De: Danny Meyer
- Narrado por: Danny Meyer
- Duración: 5 h y 33 m
- Versión resumida
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General4.5 out of 5 stars 2,197
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Narración:4.5 out of 5 stars 1,833
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Historia4.5 out of 5 stars 1,831
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
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1 out of 5 stars
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ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
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Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
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General4.5 out of 5 stars 897
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Narración:4.5 out of 5 stars 768
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Historia4.5 out of 5 stars 763
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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2 out of 5 stars
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Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- De: Jeff Toister
- Narrado por: Walter Dixon
- Duración: 5 h y 39 m
- Versión completa
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General4 out of 5 stars 13
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Narración:4 out of 5 stars 8
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Historia4 out of 5 stars 8
Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.
De: Jeff Toister
Lo que los oyentes dicen sobre The Service Culture Handbook
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Shane K.
- 05-14-24
A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
Well written information for new or growing manager. I would recommend this book if you are looking to poke around in a managment style different than what you have been using or if you are still trying to find your own style.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Anonymous User
- 12-10-23
Good Book
If your into sales and retail marketing it’s a great opportunity to Read and Great opportunity love it
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