Showing results by author "The Disney Institute"


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    • Be Our Guest

    • Perfecting the Art of Customer Service
    • By: The Disney Institute, Theodore Kinni
    • Narrated by: Barry Abrams
    • Length: 5 hrs and 26 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 406
    • Performance
      4.5 out of 5 stars 365
    • Story
      4.5 out of 5 stars 362

    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

    • 2 out of 5 stars
    • Too long and repetitive

    • By M. Decker on 03-11-16

    Regular price: $23.09