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Publisher's Summary

One of the few true leadership road maps to the summit of career success and satisfaction, featuring concise learn-and-repeat principles for entrepreneurs, leaders of large companies, managers, and executives at any level.

"Accomplished businessman Tilman Fertitta...employs his staccato baritone in this blunt primer on entrepreneurial leadership skills. Liberally dosed with braggadocio, his audio performance is consistently engaging. Clearly, Fertitta is a no-nonsense person, and this audiobook reflects his temperament." (Audiofile Magazine)

For aspiring entrepreneurs or people in business, this audiobook will help you take your company to the next level. When you finish listening, you’ll know what you’re doing right and what you’re doing wrong to operate your business, and if you’re just getting started, it will help set you up for success.

Tilman Fertitta, also known as the Billion Dollar Buyer, started his hospitality empire 30 years ago with just one restaurant. So he knows the challenges that business owners face, as well as the common pitfalls that cause them to go under. Over the years, he’s stayed true to the principles that helped him scale his business to what is believed to be the largest single-shareholder company in America, with more than four billion dollars in revenue, including hundreds of restaurants (Landry’s Seafood, Bubba Gump Shrimp Company, Morton’s Steakhouse, Mastro’s, The Chart House, Rainforest Café, and more than 40 more restaurant concepts) and five Golden Nugget Casinos. He’s also sole owner of the NBA’s Houston Rockets. In Shut Up and Listen!, he shares the key insights that made it all possible.

When entrepreneurs appear on Billion Dollar Buyer, the biggest obstacles they often face are ones they don’t suspect: not knowing your numbers, not knowing your strengths and weaknesses, or not being willing to go that extra mile with your customers. Fertitta has seen it all. He knows that what you aren’t paying attention to can either sink your business or become the very things that launch you to the top. As Fertitta says: "You might think you know what you’re doing, but I’m going to show you what you don’t know."

Fertitta shares straight-talk "Tilmanisms" around six key action items that any entrepreneur can adopt today:

  • Be the Bull
  • No Spare Customers
  • Change, Change, Change
  • Know Your Numbers
  • Follow the 95/5 Rule
  • Take No Out of Your Vocabulary

A groundbreaking, no-holds-barred audiobook, Shut Up and Listen! offers practical, hard-earned wisdom from one of the most successful business owners in the world.

©2019 Tilman Fertitta (P)2019 HarperCollins Leadership

Critic Reviews

"Tilman offers up compelling lessons on how to build and run a business. If you want to rocket your business to new heights, this is the book for you." (Scott Kelly, captain, US Navy retired, former NASA astronaut)

"Tilman's swag comes through loud and clear on every page, telling you what you need to do to be successful." (James Harden, NBA Houston Rockets Superstar and MVP)

"Tilman doesn't just understand business - he understands what the customer wants because of his rare ability to see the world through other people's eyes.'" (Michael Milken, chairman, The Milken Institute)

What listeners say about Shut Up and Listen!

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  • Overall
    5 out of 5 stars

This is truth!

Lived it and loved it. This tells you exactly where you are headed! Be wise and if you are just starting out its a must read. It served me as a confirmation in a hectic family owed business.

9 people found this helpful

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Inspiring!

Great book with valuable information. Now it's time for me to go and build my empire.

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Solid advise. Not as in-depth as I would have hoped

Solid advise. Not as in-depth as I would have hoped

Tilman is a genius!! Or should I say ‘a stable genius’!!

3 people found this helpful

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Truth Spoken

I work for a growing restaurant and this is exactly what i needed to hear to confirm we are growing in the right direction. Truth spoken and I'm listening!

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Look how smart I am.

Couldn’t finish it was so dry and boring. Was like listening to an accounting manual.

2 people found this helpful

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Shut Up and Listen- a no BS business book

I read a lot of business books. Most I find these days are rehashed from the classics.

Nothing new.

Tilman delivers the truth about business and how to succeed. It’s the same message my father in law and mentor told me as we struggled through a large development some years back. Shane- failure isn’t not an option. Get it out of your head. Never ever give up (yes- we have heard this before- but Tilman gives you strategies to work through the tough times)

Get the book. It’s well worth your time

2 people found this helpful

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Awesome Tilman

Too many hiccups in the recording, doesn’t flow. I personally expected more, felt like he was under pressure to write a book in few hours

2 people found this helpful

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Great tips!

Great experiences to apply in my own business! Thanks for writing this book and sharing what you've learned!

1 person found this helpful

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I would work for this man just to hear his stories

Great listen (and great read, I bought both formats). No BS business owner who tells it like it is. Will likely listen to it again.

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I would highly recommend this book!

very simple practical and easy to understand.
this book will encourage you and give you some of the principles you can apply to your business
love it A++++

1 person found this helpful

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  • Aaron
  • 09-21-19

Genuine lessons from the mouth of a self-made billionaire

With all the rubbish out there from wannabes claiming how they make £100k and if you buy their course you can do that too...yeah right.

This is a really refreshing and incredibly rare opportunity to get really useful teachings from a billionaire. Not just as a well prepared book but he has given up time that few would to read the book himself in his own honest way.

I had just thrown in the towel on a business 2 years down the line after a serious issue where we’ve had to take a company to court to claim back £40,000. Tiny to some but it was my life savings.

I think he’s given me the boost I needed to realise there is still more to be done and not give up.

Unless you’re Warren Buffet or Richard Brandon et al, you’re not qualified to ignore what he has to say.

Stop listening to the small timers with their quirky gimmicks and give this a listen.

Thank you.

4 people found this helpful

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  • Remy
  • 07-20-20

Easy read. I love his no BS attitude.

Really enjoyed this book especially as a budding entrepreneur who’s hoping to go into the same line of business as Tillman.

I agree with him that we are all in one way associated with hospitality irrespective of our fields of work. If there was one take away which I highly agree with is

It is nice to be important but more important to be nice.

I particularly like the story of him saying he went in his own bins at one of his restaurants to pick out cutlery that had been thrown by one of his employees.

This is a story of a man determined to always challenge himself and never settled for just enough.

1 person found this helpful

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  • Amazon Customer
  • 12-29-19

A great listen

A no nonsense no frills account of how he made a success of his business life. With the voice of Tilman Fertitta adding authenticity to the narration in his distinct straight to the point no nonsense way, made this audio book a real joy as well as an education.

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  • Anonymous User
  • 03-16-21

fantastic

This book is so inspiring. Straight forward and simpel. At the same time powerful
5plus out of 5

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  • Moosa
  • 01-02-21

Simple but key messages from Tilman

Enjoyed listening to audio book, the key messages from Tilman are very basic yet really impactful when you relate them to business and life. Highly recommend it to those starting up a new business. Well structured and supported with many examples.

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  • Carl
  • 10-11-20

An insightful book by a bona fide billionaire

I have "Shut up and listen" in both audio and hardback formats.
Elusively obvious narrative delivered in a no-nonsense, simplified language that anyone can understand.
There is no "secret sauce". The secret sauce is to put the customer at the heart of everything you do and work your *ss off!

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  • MR D Shukla
  • 09-22-20

great book solid insights

really enjoyed listening to tilman - just getting into the restaurant space to lots to learn and his mindset is perfect for it

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  • Kindle Customer
  • 08-08-20

great book!

loved the chapter when Tilman advised "Never Give up and keep punching " simple yet profound advice as so many have given up too early on.

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  • Anna Z.
  • 05-25-20

excellent piece of read. it is relevant to anyone

Very good read. it is relevant to any business owners - new and established ones.

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  • "maggie_888_2000"
  • 05-10-20

Boring and predictable

The obvious is stated over and over throughout. This book could have been summed up in a single chapter.

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  • Giuseppe
  • 01-14-20

Strong and straight to the point

Tilman Fertitta is a real business Man. I found that within this book there are lots of golden nuggets especially for people who want to start their own business.
His approach to hospitality and any other business is clear and simple to apply. Loved it.

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  • John Nassif
  • 11-09-19

John Nassif review

great pure business advice thats practical. great job
strong stories to back it up also the advice

1 person found this helpful

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  • Anonymous User
  • 10-17-20

Everything you need to know - highly recommend!

Tilman is a stickler for the detail and anyone who runs a business, is entrepreneurial or in a leadership position managing a time will gain plenty of value from this. It isn’t the most in depth book you could expect, but the relevance and points he makes are definitely there in spades.

Highly recommend!!

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  • Anonymous User
  • 09-26-20

I’m not sure whether to give this book a four or five star review

He makes it sound so simple. Quite a bit of it seems to be obvious stuff but I really wonder whether succeed in business is actually as easy as he makes it out to be. I suspect not, unless one gets really lucky...

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  • Anonymous User
  • 01-02-20

Down to earth, easy to understand!!!

Easy to follow. A lot of great practical advice. Cuts through all the BS. Excellent reading.