Four Seasons

The Story of a Business Philosophy

By: Isadore Sharp

Narrated by: Jeff Semple

Length: 8 hrs and 13 mins

Publisher's summary

The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his inspiring memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father's three-man construction business.

Sharp learned the hotel business by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Today, Four Seasons is widely recognized as the world leader in comfort and luxury—in fact, it sets the standard by which every luxury hotel is measured.

©2009 Four Seasons Hotels Limited (P)2023 Tantor

A must-read for anyone in the hotel game!

Mr. Sharp’s story is inspiring and a great recruitment tool for the Four Seasons brand.

A few interesting tidbits about business.

The first third of the book, about evolving, the style of guest relations, was fairly interesting. But the last 2/3 are mostly self promotion and self congratulations. The reader seemed unfamiliar with various words from time to time, an odd choice for a person bragging about a hotel chain whose service aspires to perfection.