Jeff Toister
AUTHOR

Jeff Toister

Jeff Toister helps customer service teams unlock their hidden potential. He is the author of “The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service,” "Customer Service Tip of the Week," and “Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service.” More than 140,000 people on six continents have taken his video-based training courses on LinkedIn Learning (a.k.a. Lynda.com). Jeff's videos on LinkedIn Learning include Customer Service Foundations and Leading a Customer-Centric Culture. He has been named one of the Top 30 customer service professionals in the world by Global Gurus and one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Jeff holds Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development. CONTACT INFORMATION Email: jeff@toistersolutions.com Web: www.toistersolutions.com Blog: www.insidecustomerservice.com Twitter: @toister Phone: 619-955-7946 Mail: 5694 Mission Center Rd #264, San Diego, CA 92108

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