Showing results by author "Joseph A. Michelli"

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    • The New Gold Standard

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 192
    • Performance
      4.5 out of 5 stars 166
    • Story
      4.5 out of 5 stars 166

    The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.

    • 4 out of 5 stars
    • great stories of the Ritz

    • By love it on 09-12-16

    Regular price: $17.99

    • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

    • By: Joseph Michelli
    • Narrated by: Dick Hill
    • Length: 4 hrs and 30 mins
    • Unabridged
    • Overall
      4 out of 5 stars 143
    • Performance
      4 out of 5 stars 126
    • Story
      4 out of 5 stars 128

    You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine.

    • 1 out of 5 stars
    • Completely missing two chapters

    • By Kimberly Werry on 05-01-18

    Regular price: $15.36

    • Driven to Delight

    • Delivering World-Class Customer Experience the Mercedes-Benz Way
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli
    • Length: 7 hrs and 31 mins
    • Unabridged
    • Overall
      4 out of 5 stars 51
    • Performance
      4.5 out of 5 stars 45
    • Story
      4 out of 5 stars 44

    Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

    • 5 out of 5 stars
    • It's a good book.

    • By Shayne on 05-20-17

    Regular price: $10.49

    • The Zappos Experience

    • 5 Principles to Inspire, Engage, and Wow
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 31 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 37
    • Performance
      4.5 out of 5 stars 33
    • Story
      4.5 out of 5 stars 33

    The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.

    • 5 out of 5 stars
    • Amazing!!!

    • By William on 01-27-18

    Regular price: $13.99

    • Prescription for Excellence

    • Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
    • By: Joseph Michelli
    • Narrated by: Tony Craine
    • Length: 9 hrs and 36 mins
    • Unabridged
    • Overall
      3.5 out of 5 stars 14
    • Performance
      3.5 out of 5 stars 11
    • Story
      4 out of 5 stars 10

    Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world's top authorities on the principles of creating an organizational culture dedicated to service excellence. In these best-selling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries - healthcare

    Regular price: $23.80

    • Leading the Starbucks Way

    • 5 Principles for Connecting with Your Customers, Your Products, and Your People
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 25 mins
    • Unabridged
    • Overall
      4 out of 5 stars 33
    • Performance
      4 out of 5 stars 27
    • Story
      4 out of 5 stars 28

    One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.

    • 2 out of 5 stars
    • This is a promotion for Starbucks

    • By sue on 09-02-14

    Regular price: $10.49

    • When Fish Fly

    • Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
    • By: John Yokoyama, Joseph Michelli Ph.D.
    • Narrated by: Michael Prichard
    • Length: 4 hrs and 15 mins
    • Unabridged
    • Overall
      4 out of 5 stars 41
    • Performance
      4.5 out of 5 stars 11
    • Story
      4.5 out of 5 stars 11

    In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide.

    • 5 out of 5 stars
    • When Fish Fly

    • By Jr on 09-04-04

    Regular price: $19.93

    • When Fish Fly

    • Lessons for Creating a Vital and Energizing Workplace from the World Famous Pike Place Fish Market
    • By: John Yokoyama, Joseph Michelli Ph.D.
    • Narrated by: Kevin Gray
    • Length: 1 hr and 44 mins
    • Abridged
    • Overall
      4.5 out of 5 stars 11
    • Performance
      5 out of 5 stars 5
    • Story
      5 out of 5 stars 5

    In this revealing business advice audiobook, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide.

    Regular price: $14.60