Regular price: $19.59

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
OR
In Cart

Publisher's Summary

Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering “superior” service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority - to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction - and transactional service does not make a lasting positive impression or inspire loyalty.

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and more than 200 examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

©2013 Steve Curtin (P)2013 Gildan Media LLC

Critic Reviews

"Delight Your Customers goes right to the soul of what business is all about-a special connection with customers. Curtin reveals compelling principles and crafts poignant stories that can turn the light back on in the spirit of all who serve. A must-hear audiobook for anyone seeking a wake-up call to greatness and a powerful path to extraordinary." (Chip R. Bell, co-author, Managing Knock Your Socks Off Service)

More from the same

What members say

Average Customer Ratings

Overall

  • 4.0 out of 5.0
  • 5 Stars
    12
  • 4 Stars
    5
  • 3 Stars
    5
  • 2 Stars
    3
  • 1 Stars
    0

Performance

  • 4.1 out of 5.0
  • 5 Stars
    11
  • 4 Stars
    6
  • 3 Stars
    3
  • 2 Stars
    3
  • 1 Stars
    0

Story

  • 4.0 out of 5.0
  • 5 Stars
    11
  • 4 Stars
    4
  • 3 Stars
    6
  • 2 Stars
    2
  • 1 Stars
    0
Sort by:
  • Overall
  • Performance
  • Story

Best book on how to inspire Remarkable customer service ever written!

Steve Curtin has captured the true "essence" of how to inspire and deliver great customer service. Every business and every employee that has customers should read this book!

  • Overall
  • Performance
  • Story

Excellent listening!

Loved every minute of this book! The narrator was very clear and precise and made each chapter interesting. He kept your attention. I plan to listen to this again and use it as a guide in my career. Highly recommended! The examples alone make it worthwhile.

  • Overall
  • Performance
  • Story

Highly recommended!

Could not stop listenning to the book. It will be very helpful for managers or business owners.