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Publisher's Summary

In his powerful book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile while handling the mail, and sometimes watching over the houses, of the people on his route, treating everyone he meets as a friend. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves.

We've all encountered people like Fred in our lives. In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work: how to make a real difference everyday, how to become more successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself.

By following these principles, and by learning from and teaching other "Freds", you too can excel in your career and make your life extraordinary. As Mark Sanborn makes clear, each of us has the potential be a Fred. The Fred Factor shows you how.

©2004 Mark Sanborn (P)2006 Random House, Inc.

What listeners say about The Fred Factor

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  • Overall
    5 out of 5 stars

Pure genius

This book was so uplifting and filled with fantastic wisdom about reconnecting with your own values. The main premise was remaining true to the things that are important to you, despite the conditions you are sometimes faced with - like coming into contact with challenging customers, beauracracy within your organisation, restrictive policies and procedures, and team mates who don't want to play team. If a postal worker can inspire people and deliver them amazing, personalised and touching service, I'm pretty sure I can too.

4 people found this helpful

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Background Music Ruins Audible Experience

I purchased the audible version so I could listen in my car during my 2 hr daily commute however the background music playing during the reading is so loud and distracting that I can’t hear or focus on the words. FAIL!!

3 people found this helpful

  • Overall
    5 out of 5 stars

What we all should strive for

The Fred Factor is on my must read list. This book provides insightful knowledge of customer service based on the simple Fred character. The story is basic but the thought that centers on each of the key points of the book are extremely deep. I enjoyed listening to this book and would highly recommend it to anyone who has to help motivating teams to “take care of the customer”.

3 people found this helpful

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A customer mentioned this philosophy to me..

After a customer recently said I have the Fred factor, I was curious so I found the book and listen to it. By nature I really enjoy serving people. After Listening to the Fred factor I would agree I am a Fred. It humbles me to serve other people. As they say if you were focused on serving other people there is no Room for complaint.

Enjoy,

Jerry Kelly, Phoenix, A z

1 person found this helpful

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Great message!

A great book with a great message! Inspiration to make the world a better place, loved it!

1 person found this helpful

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Everyone should listen/read this book!

Loved this book! Every human being should read it. The world would be amazing it is was full of "Freds".

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Background music doesn’t play the whole time

Great audio book and book in general! Great quality. Background music is only in the very beginning. Highly recommend.

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FRED

Ese libro me inspiró a ser más como Fred. Es muy interesante. Lo recomiendo mucho.

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YES! Again!

I read this book when it was first published and loved it too l through and through! I enjoyed it so much that, as I was visiting my mother in the hospital, I gave a copy to one off the nurses who demonstrated exactly this Fred-like spirit. I came across another gentleman earlier this year who went far beyond any description of his job and helped me find something that his company had no access to, even though that category of product was their specialty, and he went so far as to build a solid relationship, over the phone, no less! He reminded me of this book, so I asked if he'd ever read it. He said he'd not heard of it, so I asked for his mailing address.

Suffice it to say that this book has made a lasting impression on me like only a handful have done.

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loved the concept and application.

the redundancy of the word Fred got to me. otherwise loved the concept and how it was applicable

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  • Tim
  • 09-14-16

Wishy washy

Doesn't exactly contain any new ideas about anything. Definitely not a top business book as duggedted.

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  • Jared
  • 05-26-16

Awesome

really awesome read, thoroughly enjoyed the principals and views that make up the fred mindset. Definitely worth a read