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Publisher's Summary

Susan Scott reads her newly revised and updated New York Times and Wall Street Journal best seller about achieving success one conversation at a time.

As the master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that you must transform everyday conversations in effective ways to get your message across. In this guide Susan teaches you how to:

  • Overcome barriers to meaningful communication
  • Expand and enrich relationships with colleagues, friends, and family
  • Increase clarity and improve understanding
  • Handle strong emotions - on both sides of the table
  • Connect with colleagues, customers, and family at a deep level

By mastering the Seven Principles of Fierce Conversations, you will begin to change your life - one conversation at a time.

©2004 Susan Craig Scott (P)2017 Simon & Schuster Audio

What members say

Average Customer Ratings

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loved it

I enjoyed this book a lot. there's some life-changing information here. Be bold in your conversations and direct with people. I didn't enjoy the author's voice at first but got used to it very quickly. The end of the book drags a little bit but the information is just fantastic.

3 of 3 people found this review helpful

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Well written from a great person

Well narrated and the writer was very detailed and specific in her points. It was nice to hear a very informative and passionate piece.

3 of 3 people found this review helpful

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Life changer

This is a book that will transform your way of thinking for the better! Door will open once you apply these steps in your day to day life. Thank you.

1 of 1 people found this review helpful

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  • Tim
  • Rockford, MI, United States
  • 06-24-17

Insightful and thought provoking book

I found this book to be a great source of thought provoking ideas, actions and insights. I like the beachball concept - it has helped me become more thoughtful in dealing with people who operate very specifically in certain functions. They often have a very specific and focused view. Understanding that view can really enhance the dialog possible with them.

Overall just taking a new perspective on conversations as described here has been extremely helpful in improving my overall relationships in every aspect of my life.

1 of 1 people found this review helpful

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You’re not having conversations until you’re having FIERCE CONVERSATIONS

This book is absolutely incredible. The way in which the author Susan weaves anecdotal stories of her life throughout this profound book to make even more profound points based on her team’s coaching approach is phenomenal, real, sobering.

If you take nothing else away from this book, take away the Mineral Rights approach to having perceived difficult conversations. Everyone should be asking themselves, in EVERY situation, “What are you pretending not to know?”.

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Great way to spend drive time!

Want to read an excellent book yet can’t find a lot of time to sit and read... then listen to the audio version! I loved it! Will look for more.

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  • Winston
  • Winnipeg, MB, Canada
  • 05-11-18

Took the top spot

I have listened to a lot of books that have helped my leadership. This one tops them all. It is full of tangible tools to help have conversations that bring positive results.

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Challenging book important to business

Good info and challenging. It is worth reading or listening to. You must consider if you are a having real conversations

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Awesome

What made the experience of listening to Fierce Conversations the most enjoyable?

I have listened to this book 4+ times and each time I am learning more and more. I am asking co-workers to listen and or read this book so we can practice the strategies

What other book might you compare Fierce Conversations to and why?

I haven't read or listened to enough books to compare

Which scene was your favorite?

I love the mineral rights model. I need to practice this, that is one of the reasons I listened to the book 4 times

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Wonderful life changing book

loved it! Great words of wisdom that can be applied both at home and at work. would recommend as a required reading for your team.