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Publisher's Summary

When you react, the event controls you. When you respond, you're in control.

Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view - and take the lead in most disputes.

This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of human interaction:

  • People feel the need to be respected
  • People would rather be asked than be told
  • People have a desire to know why
  • People prefer to have options over threats
  • People want to have second chances

Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you'll be able to have your say - and say what you mean.

©2010 George J. Thompson (P)2017 Blackstone Audio, Inc.

What members say

Average Customer Ratings

Overall

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Story

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  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    3 out of 5 stars

Kept thinking it was already started

This book kept explaining why verbal judo is a good concept and how this book would guide readers through it. It did this over and over again. I would think, "haven't we already been doing that?" Also, most of the stories are about using verbal judo as a police officer, which is not really applicable in the work world. I wish there were more business scenarios.

156 of 162 people found this review helpful

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    2 out of 5 stars
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    2 out of 5 stars

TMA--Too many acronyms

I generally dislike self help books, and this is a good reminder of why. The author spends too much time congratulating himself on becoming a self help guru and not enough time helping the listener to understand the techniques he is teaching. He should have more empathy! The acronyms are not memorable.

The accents used for the perps will bother some people.

19 of 19 people found this review helpful

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    5 out of 5 stars
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    5 out of 5 stars

Practical & Entertaining!

I was happy to see that Audible version was available. Dealing with difficult people has been one of my greatest life challenges. This book is full of simple practical techniques that I've been able to put into regular use, with noticeable positive results. Mr. Thompson teaches the material with a lot of entertaining life stories that illustrate Verbal Judo techniques in action. Well worth the purchase!

29 of 30 people found this review helpful

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    1 out of 5 stars
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    2 out of 5 stars

they took their own horn for the whole book!

I'm grateful I only spent $3 on this book. When you read it skip to chapter 4 is where the book starts and you don't have to hear the introduction of them saying how wonderful they think they are. The book itself drags on even if they're Point may have success to it, their pride and self-promotion overtakes any positive influences book may have. Don't buy it!

73 of 78 people found this review helpful

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    4 out of 5 stars
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    4 out of 5 stars

Starts slow, gets better

This book starts slow and initially seems more of an infomercial than anything. However, after the introduction and first few chapters are out of the way, it becomes interesting and very instructive. There are lots of probably useless acronyms and lists. Best to just understand and apply the principles. Some of the accents used in the quotes are a bit off putting.

48 of 51 people found this review helpful

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    2 out of 5 stars
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    3 out of 5 stars

Meh... wish I could get my credit back.

started well
ran out of steam quickly
filler stores were too similar

The narrator was irritating and used questionable accents that felt racist. There is no need to read a Bruce Lee quote in a offensive Chinese accent. Just read the freaking quote.

39 of 42 people found this review helpful

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    3 out of 5 stars
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    3 out of 5 stars

Despite the author's efforts, this is a cop book

I've heard a lot about verbal judo over my years working around law enforcement personnel. Time and time again, they would tell me how verbal judo applies to everyone, not just law enforcement, and that I should take a class or read the book. Since I believe in the power of communication, I finally gave the audio book a try.

Here is my takeaway - This is a book for law enforcement enforcement officers, plain and simple.

I don't blame the author for solely using police examples, that was his trade for many years after all. Where I do fault the author is the way he spends all of his time talking about police, and then haphazardly throws out a, "but this works for business too!" and then tries to sell it to the business world. Sorry, talking someone into dropping a knife has literally come up in the office.

The author boasts how he learned to use catchphrases where he'd say things like "preciate that" deliberately chopping up words to try to show empathy without making himself feel as though he's taking s*** from criminals. Clearly it worked well for the author as a cop on the street, but I find it to be passive aggressive and I don't believe it belongs in the boardroom.

While I believe in the overall message of this book (don't be an a-hole), if you're in business world looking for a communication book, I'd look elsewhere.

6 of 6 people found this review helpful

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    4 out of 5 stars
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Content great , narration distracting

The material was excellent. The Narrators use of mock voices went from distracting to uncomfortable

35 of 43 people found this review helpful

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Not extensive but good

Could have been completed in less time... And get into the point... Stories are interesting.

14 of 17 people found this review helpful

  • Overall
    5 out of 5 stars

Better Than Grad School

Another leadership book with more lessons than graduate school. Great supplemental reading for leadership, management, or public policy pursuers. Highly recommend. (Yes a few redundancies but that helps to make the points stick!)

2 of 2 people found this review helpful