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Publisher's Summary

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

Because the way Zingerman's teaches services is different, better, and more successful than the way others do it.

Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.

Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.

Discover:

  • Five elements of the Zingerman's approach
  • Three steps of great service
  • Five steps to handling customer complaints
  • Three ways to measure service
  • Five simple hiring tips

    Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.

  • ©2003, 2004 dse, inc.; (P)2005 Listen & Live Audio, Inc.

    What members say

    Average Customer Ratings

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    • Overall

    Painful to listen to

    I have bought thousands of audio books on tape and cds over the years. This one is by far the worst because of the author reading his book in a very, very dull tone. The content is very good, so just buy the paperback. I find it hard to believe that an author who
    writes and brags on his dedication to customer service is so oblivious to how boring his voice is. I think this audio needs to be re done by a professional narator.

    26 of 33 people found this review helpful

    • Overall
    • Performance
    • Story

    Way boring

    This might be of interest if you're a restauranteur looking for minor details about their staffing structure and the like. But for any general reader or Zingerman's fan, it's exceptionally boring - like a self-congratulatory press release.

    3 of 4 people found this review helpful

    • Overall
    • Performance
    • Story

    Required Reading

    This book is required reading in our company. Short, simple and to the point on the power of exceptional customer service, not just in impressing customers but, perhaps more importantly, in creating an environment that fosters great company culture.

    • Overall
    • Performance
    • Story

    Great Philosophy and Entertaining Listen

    If you could sum up Zingerman's Guide to Giving Great Service in three words, what would they be?

    Simple Tasty Advice

    What other book might you compare Zingerman's Guide to Giving Great Service to and why?

    Legendary Service because they both thoroughly explain how simple and yet how difficult it is to implement good service company wide.

    Any additional comments?

    I want to talk to Ari

    • Overall
    • Howard
    • Norton Shores, MI, USA
    • 01-17-10

    Worthwhile

    I thought this was useful. It's nice to see how a small business overcame the odds and made a difference. Ari doesn't doesn't brag about how he's the equivelent of the second coming like so many other business books. He readily admits that Zingerman's doesn't meet all the ideals they aspire to reach, but you can hear the sincere desire to contiously strive to be the best he and his team can be. I was also surprized to learn just how he was able to grow a tiny deli into a whoel series of related food businesses with 500+ employees and $30M in sales - all while staying in Ann Arbor, MI.