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Publisher's Summary

The control-freak, the narcissist, the slacker, the cynic...

Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it.

Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually "want" to contribute results, not cause headaches. Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations. You'll learn how to:

  • Master the necessary mindset
  • Explain the problem calmly in a short feedback session
  • Get a commitment to change, and follow up
  • Coach others to replicate the process
  • Develop the situational awareness required to spot trouble even earlier in the future

Every manager has "problem people". What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.

©2017 Alan Willett. (P)2016 Brilliance Audio, all rights reserved.

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Average Customer Ratings

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Not all books are audible

The book is not bad. Overall it’s good. Lots of good information.

It’s just that some books are meant or benefit more from old fashioned reading than an audible version of listing a series of lists of things to do. Not the performance fault, nor author, just the format of the book, I believe, is not the most suitable for this type of media. It was good. Not 5 star. 4 is good.

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I found this book to bo very helpful.

I found this book made me consider things about myself I hadn't considered. . .

0 of 2 people found this review helpful

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  • Amazon Customer
  • 01-19-17

Nothing new

Struggle to finish. Nothing new and no real insights into how to deal with the problems that the book suggests.

1 of 1 people found this review helpful