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Be Our Guest
- Perfecting the Art of Customer Service
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged Audiobook
- Release date: 05-05-15
- Language: English
- Publisher: Tantor Audio
- Whispersync for Voice-ready
Regular price: $23.09
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In The Wisdom of Walt, Professor Jeffrey Barnes distills Walt Disney's vision, his knowledge, and his methods into a series of actionable lessons. Through historical vignettes about Disneyland, as well as plentiful examples and exercises, Barnes creates a framework through which you can apply Walt's wisdom to improve your career, your company, and your life.
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5 out of 5 stars
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Please listen to this audiobook from Jeff Barnes
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Publisher's Summary
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last 25 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
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Average Customer Ratings
Overall
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4.5 out of 5 stars
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5 Stars170
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Story1 out of 5 stars
- M. Decker
- 03-11-16
Too long and repetitive
This book really should have ended after the first hour. I can sum up this book in three sentences. Disney focuses on detail. They built service into their business model and executed service areas with success. And finally they continuously improve all service areas and potential service areas. Everything else is repetitive and unnecessary. There's too much story telling about Disney and not enough emphasis on business application in other industries.
5 of 5 people found this review helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- justin schweig
- 11-13-17
would recommend to everyone...
This book was recommended to me as part of a work project relating to the development of a customer service model. the book not only helped me better understand my project but customer service in general. Never before have I wanted to visit a Disney park. after reading this book I cannot wait to see Disney's methods in real life. the narrator was also great.
1 of 1 people found this review helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Anonymous User
- 04-14-18
. a must-read
one of my favorite books that I have picked up yet. It has changed my mind and Views when it comes to customer service and how to offer a better service for everyone not only me but my co-workers my customers and the business I work for. you do not have to own a business to enjoy the rewards that this book will give you
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Overall4 out of 5 stars
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Performance3 out of 5 stars
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Story3 out of 5 stars
- Momof2
- 04-14-18
Good for Disney Philosophers
Content is good, the audio version is dry. Recommend reading this one on your own.
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Overall3 out of 5 stars
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Performance3 out of 5 stars
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Story3 out of 5 stars
- Ryan James Smith
- 07-07-17
Repeats itself
Great principle, circles back a few times to many. Worth a listen none the less
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Amazon Customer
- 06-06-17
Very good overview of Disney service model
This book does a good job of overview of the Disney guest service model and how other companies have used the model.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Debbie Puckett
- 04-13-17
Great listening and learning
This book is why I love audible.com. So great to multitask and listen to such informative books.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- J. Carrero
- Cooper City, Florida
- 03-01-17
Great hidden principles
This is a must read if you want to stay in business and grow. Profit or nonprofit organization.
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Overall3 out of 5 stars
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Performance4 out of 5 stars
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Story3 out of 5 stars
- Michael
- 01-28-17
Informative but long winded
The book did a good job of explaining how Disney developed its culture of excellence, but I felt like the book was a little long winded and repetitive. I learned a few things from the book, so I do recommend it.
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story5 out of 5 stars
- CK
- 03-12-16
Excellent take on Customer (Guest) Service
"Guestology" is fantastic. I would like to apply it to the employees I manage as well as the customers we serve. Disney proves that kindness, courtesy and care will create consistent success and happiness.