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Be Our Guest Audiobook

Be Our Guest: Perfecting the Art of Customer Service

Regular Price:$23.09
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Publisher's Summary

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last 25 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

©2011 Disney Enterprises, Inc. (P)2015 Tantor

What Members Say

Average Customer Rating

4.5 (204 )
5 star
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4.5 (188 )
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4.4 (189 )
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Performance
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  •  
    M. Decker 03-11-16
    M. Decker 03-11-16 Listener Since 2006
    HELPFUL VOTES
    4
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    "Too long and repetitive"

    This book really should have ended after the first hour. I can sum up this book in three sentences. Disney focuses on detail. They built service into their business model and executed service areas with success. And finally they continuously improve all service areas and potential service areas. Everything else is repetitive and unnecessary. There's too much story telling about Disney and not enough emphasis on business application in other industries.

    4 of 4 people found this review helpful
  •  
    Ryan James Smith 07-07-17 Member Since 2017
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    5
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    "Repeats itself"

    Great principle, circles back a few times to many. Worth a listen none the less

    0 of 0 people found this review helpful
  •  
    Amazon Customer 06-06-17 Member Since 2017
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    5
    4
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    "Very good overview of Disney service model"

    This book does a good job of overview of the Disney guest service model and how other companies have used the model.

    0 of 0 people found this review helpful
  •  
    Debbie Puckett 04-13-17
    HELPFUL VOTES
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    17
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    "Great listening and learning"

    This book is why I love audible.com. So great to multitask and listen to such informative books.

    0 of 0 people found this review helpful
  •  
    J. Carrero Cooper City, Florida 03-01-17
    J. Carrero Cooper City, Florida 03-01-17 Member Since 2015

    The World Changer

    ratings
    REVIEWS
    15
    2
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    Performance
    Story
    "Great hidden principles"

    This is a must read if you want to stay in business and grow. Profit or nonprofit organization.

    0 of 0 people found this review helpful
  •  
    Michael 01-28-17
    Michael 01-28-17 Member Since 2015
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    20
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    Story
    "Informative but long winded"

    The book did a good job of explaining how Disney developed its culture of excellence, but I felt like the book was a little long winded and repetitive. I learned a few things from the book, so I do recommend it.

    0 of 0 people found this review helpful
  •  
    CK 03-12-16
    CK 03-12-16 Member Since 2016
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    6
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    Story
    "Excellent take on Customer (Guest) Service"

    "Guestology" is fantastic. I would like to apply it to the employees I manage as well as the customers we serve. Disney proves that kindness, courtesy and care will create consistent success and happiness.

    0 of 0 people found this review helpful
  •  
    KBL 06-19-15
    KBL 06-19-15 Member Since 2017
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    REVIEWS
    11
    2
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    "Great look inside the magic of Disney"

    Fascinating business book and a terrific read (listen) for anyone working in customer service, customer experience, corporate strategy, and more. As a Disney fan, I really enjoyed it.

    0 of 0 people found this review helpful
  •  
    Remwes, LLC Springfield, IL 06-17-15
    Remwes, LLC Springfield, IL 06-17-15

    Doc

    HELPFUL VOTES
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    "Excellent learning experience"

    This book is an excellent learning experience upon which to build one's service delivery structure for one's company.
    I will put many of the concepts I have learned in this book into our company's Service Delivery structure.

    1 of 2 people found this review helpful

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