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Publisher's Summary

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.

You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.

While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.

You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

©2010 The Teaching Company, LLC (P)2010 The Great Courses

What members say

Average Customer Ratings

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  • Brendan
  • Waukegan, IL, United States
  • 09-21-13

Excellent Frameworks

I thoroughly enjoyed this course. The lecturer is an excellent narrator and sounds very empathetic and understanding. He breaks down the topic into very logical lectures, each focused around very useable frameworks. He frequently references outside studies, but doesn't get bogged down in the details, making it relate to the issue at hand. There are some dramatic enactments of examples which are sometimes cheesy, but overall add to the course. This audiobook is good from start to finish (arguably getting better as it goes), rather than many books, where it's one good idea re-hashed 50 times.

59 of 60 people found this review helpful

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Delivers what it promises

The course is slightly long and some real life examples are in my opinion a bit unrealistic. These are maybe the only flaws in this otherwise excellent course. The narrator is very good and delivers his points in a way that's easy to remember.
I definitely recommend these lectures.

21 of 21 people found this review helpful

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Surprisingly Good

This was my "backup book" for a long time. That's what I keep on my player for the times when I need a break from the story I'm *really* listening to, or when I get caught away from the computer with nothing else on hand.

The first few hours are very basic information. Nothing new, and a little boring. Still worth listening to just to refresh yourself. Since I usually reversed 30 minutes or so every time I listened, I didn't get very far into the series.

Then I hit Lecture 7. Things started to get very, very interesting. This is where it goes beyond the usual business book advice. It gets practical. And enlightening. And gut-punching. There are points where I think, "I do that! Why do I do that? When did I start doing that? How can I stop?"

The illustrations (audio clips) are contrived and overacted and cheesy. The format (introduction of each lecture and applause at the end) gets tedious. But a little fast-forward solves that problem.

I think this will stay my backup book for a long time to come.

14 of 14 people found this review helpful

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Very interesting and valuable information.

I absolutely loved this lecture. It was frank and jam packed with extremely valuable information. I found the lecturer's habit of summing up really helpful.

** My only quibble is that there were no accompanying materials. It would have been great to have a synopsis of the key topics and at least a few key points for each topic. And it was disappointing not to have one. **

I, like most folks I imagine, listened to these lectures while driving and could not make notes. And as this is a 12+ hour lecture series, it is not practical for me to sit down at a desk to re-listening and make notes. Truth be told, I would really rather not have to do this at all. I'd rather the publisher did it for me.

Since the lecturer covered a lot of fascinating points and was not shy to summarize them for us, why, Great Courses, could you not provide your clients a written summary? Please re-consider.

63 of 68 people found this review helpful

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Very useful, practical and simple

Well structured and presented. Immediately relates to daily situations and offers great advice. Presented with passion and experience, highly recommended.

8 of 8 people found this review helpful

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Everyone should listen

This has been a very enlightening coarse. Lots of insight into working through conflicts and how to handle them gracefully. I wish I had listened to this years ago.

13 of 14 people found this review helpful

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Theory and Practice on Conflict Management

This lecture is a combination of theory and practice for conflict management. For example, the professor gave a history of how the Greeks used rhetoric to resolve disagreements (as opposed to using brute force). The type of information isn't necessary for dealing with conflict but some people might appreciate the background and know there are more civilized ways to resolve a disagreement. There are also examples of people using different styles to handle conflict. The professor then returns to those examples with better techniques to create win-win solutions.

10 of 11 people found this review helpful

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Excellent Course. Will re-listen.

This was very informative, useful content to manage conflicts in my marriage, as well as in my work environment.

The pacing of the narrator was excellent. It made for an easy and attentive listen.

4 of 4 people found this review helpful

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Must read

The course is fantastic. It can really help everybody, all the time. It is completely worth it.

2 of 2 people found this review helpful

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Outstanding class series

This was an excellent course. Highly practical and engaging. I loved the scenarios provided as well as the advice given.

2 of 2 people found this review helpful

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  • Jim
  • 05-20-14

Clear, comprehensive and practical

This is a topic I work with quite a lot and I was looking for something that got its arms around the subject as a whole. Prof Dues delivers a very clear and helpful overview of the subject with practical tips about how to put the lessons to work, examples from his own work which bring the theories to life and short dramatic illustrations of concepts to life. Despite its length my attention never flagged because his delivery is excellent and there are so many useful theories and tactics on offer throughout. My personal highlight is the section dealing with the interplay of goals relating to topic, relationship, identity and process which form a major part of all conflicts but there are plenty more. I was primarily interested in this from a work perspective but the lectures also deal with personal relationships and raising kids to be effective at conflict management in their own lives.

Very highly recommended

6 of 6 people found this review helpful

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  • E Mwangi
  • 04-02-16

Fantastic book

Everyone should read this book, especially if you are in management or leadership. I have learnt so much that will benefit both my personal life & work life. I have already recommended this book to my husband, three colleagues, a friend and I will continue to recommend it. Thank you Michael for writing such a wonderful book it has changed my life.

1 of 1 people found this review helpful

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  • A Najak
  • 08-07-16

extremely detailed & in depth training on conflict

highly recommend has really opened my eyes into how to resolve conflict going forth. essential reading

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  • Elegaer
  • 07-03-16

Excellent

Would you consider the audio edition of The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond to be better than the print version?

Excellent and interesting view of a completely new topic for me. Much to think about and apply in life and work. Great lecturer.

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  • John
  • 03-08-16

Nicely structured, logical progression.

With a friendly and appealing tone, Prof Dues structures his 35 years of wisdom into really pleasurable listening. I enjoyed walking into town while listening to one or more lectures then taking the time to note what I would like to pass on to my teams and others. Good summaries too after each one reminding us of the say, say, say structure and how effective that is.
Prof Dues sets a good example.

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  • Leissa
  • 01-24-16

Great book

Very well structured and supported by dramatized examples that help understand how to apply the guidance provided. I warmly recommend it because it simply explains easy to follow guidance to be better at approaching conflicts at home or work. It's not theoretical it's practical. Many thanks to Professor Dues

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  • VRUNNER
  • 01-12-16

fantastic listen highly recommend

outstanding read / listen. I have reccomended it to many of my learners already.

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  • M.D.
  • 12-01-15

Well worth listening to

Where does The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond rank among all the audiobooks you’ve listened to so far?

I usually listen to courses based more around physics - this is new territory for me. I found it surprisingly compelling listening.

What other book might you compare The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond to, and why?

I haven't really listened to any other books of this genre.

What about Professor Michael Dues’s performance did you like?

The delivery was comfortable and well-paced, with a good mix of advice and anecdotes.

Any additional comments?

I would recommend this to anyone, even if they are not into the 'softer' sciences.

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  • Kemi
  • 11-26-15

I would recommend it!!

overall loved it and will apply it in daily life. some parts were not particularly relevant but it did not take anything away from the overall experience

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  • Cheryl
  • 06-19-15

Awesome

Excellent lectures, not just for students. We all need to participate in improved conflict communications. This is the way to a better future.

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  • Lori
  • 12-02-15

Great Lecturer, Easy Listen

This is the first time I have tried an educational book. I chose this one purely to help with life skills and communication with my work mates. I was surprised at how easy this was to listen to, the lecturer really held my attention throughout. Each lecture has an acted dramatization, and the characters progressed as the key points in the lectures where applied to their conflict. This made it easy to hold my attention, as (like any good book) I wanted to know how the stories ended. I will definitely listen to this again, and can already think of situations in my own life where I can apply this information. Also, this book comes with a 100+ page PDF file with lecture notes. Happy listener :)

3 of 3 people found this review helpful

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  • Dan
  • 10-12-17

If everyone listened to this...

the world would be better. I'm listening specifically for business use and it's given me heaps of ideas for managing conflict at work!

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  • Rajesh
  • 07-19-17

Excellent resource

Loved the treatment of the subject. Excellent guidelines for practicing conflict management. I have started applying the principles, and have been able to realise results already. Take baby steps and internalise the stuff, and more power to you