Working with Difficult People defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This audiobook teaches you how to:
You'll find out how to proactively manage your relationships with those who are mean and angry, suspicious, pessimistic, shy, narcissistic, overly competitive, controlling, and more.
This audio edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones.
thank you for your brilliant insights into the mind of the monsters and the demons who look like human beings...i especially loved your advice on how to deal with them....you saved my life.....
2 of 2 people found this review helpful
very poor performance, sounds fake & unrealistic. save your money and just fire everyone who is difficult.. If it's your boss who's difficult you'll find happiness elsewhere.