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Publisher's Summary

Difficult doesn't mean impossible.

We've all encountered them: the bullies, the wet blankets, the yea-sayers that never come through. More often than not, we're left fumbling for words, stumbling toward the door...frustrated, enraged or just plain depressed.

Dr. Robert M. Bramson, a psychologist and management consultant, will show you that it is possible to remain sane, dignified and optimistic when dealing with even the most Difficult People. With these lively, insightful dramatizations, you'll learn how to:

  • Identify difficult types, from the too-good-to-be-true to the too-hot-to-handle, from the perennial gossip to the eternal clam.
  • Master the step-by-step procedures that will neutralize any negative or hostile encounter.
  • Understand your own style of thinking and how it affects your ability to deal effectively with each type.

    Maybe you can't turn "Gloomy Gus" into "Pollyanna"...but with the help of Dr. Bramson, you'll prevent the difficult from becoming impossible - and end "relation frustrations" for good!

  • ©1986 Robert M. Bramson, Ph.D (P)1986 Simon and Schuster Inc.

    What members say

    Average Customer Ratings

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    Sort by:
    • Overall
      4 out of 5 stars
    • Michael
    • Atlanta, GA, USA
    • 03-06-09

    Entertaining and Informative

    While some of the scenarios may be slightly outdated for today's business environment, the techniques are still valid and useful today.

    One fun note while listening was that I quickly found traits about myself that can be considered "difficult" to others and ways that I can look at improving myself.

    4 of 4 people found this review helpful

    • Overall
      1 out of 5 stars
    • Jason
    • Great Falls, MT, USA
    • 01-12-10

    How do I get a refund?

    Don't waste your money. This book only states the obvious. Outdated and hardly practical examples.

    2 of 3 people found this review helpful

    • Overall
      4 out of 5 stars
    • Performance
      4 out of 5 stars
    • Story
      5 out of 5 stars

    It serves the purpose greatly, an awesome read!

    loved it, appreciated the illustrations. I would read it again and highly recommend it to people who are trying to learn to read different types of people.

    • Overall
      5 out of 5 stars
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      5 out of 5 stars
    • Story
      5 out of 5 stars

    Tools

    Really enjoyed the book. It gave me the equipment to respond to people that are harsh. And feel confident with my new and obtained knowledge.

    • Overall
      3 out of 5 stars
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      4 out of 5 stars
    • Story
      2 out of 5 stars

    Good concepts, easy to remember categories

    Would you try another book from Robert Bramson and/or Robert Bramson?

    There was nothing new, yet the way it is presented created a good map for me to better categorize and more effectively deal with difficult people.

    • Overall
      5 out of 5 stars
    • Igor
    • Middletown, NY, USA
    • 07-08-09

    Very Good book

    Excellent book! Gets straight to the point on how to handle all these "crazy" difficult people we have to deal with. Highly recommend it..