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Publisher's Summary

Susan Scott reads her newly revised and updated New York Times and Wall Street Journal best seller about achieving success one conversation at a time.

As the master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that you must transform everyday conversations in effective ways to get your message across. In this guide Susan teaches you how to:

  • Overcome barriers to meaningful communication
  • Expand and enrich relationships with colleagues, friends, and family
  • Increase clarity and improve understanding
  • Handle strong emotions - on both sides of the table
  • Connect with colleagues, customers, and family at a deep level

By mastering the Seven Principles of Fierce Conversations, you will begin to change your life - one conversation at a time.

©2004 Susan Craig Scott (P)2017 Simon & Schuster Audio

What listeners say about Fierce Conversations

Average Customer Ratings
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  • Overall
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Well written from a great person

Well narrated and the writer was very detailed and specific in her points. It was nice to hear a very informative and passionate piece.

6 people found this helpful

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loved it

I enjoyed this book a lot. there's some life-changing information here. Be bold in your conversations and direct with people. I didn't enjoy the author's voice at first but got used to it very quickly. The end of the book drags a little bit but the information is just fantastic.

5 people found this helpful

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Unfortunately Slow and very long

I was able to listen to this on 1.95x speed... the tone of voice was also draggy sounding and not welcoming or friendly. which might if been intentional? I wanted to get so much out of this book so I kept going to the end. Didnt throw the baby out with the bath water. There are some great points she makes. Everything might if been better if it was more condensed. will probably go back and listen to "The Chapter 4" again at some point.

4 people found this helpful

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PDF file should have bees included

The view was different from the normal conversation. It was empowering and when followed, will grow self-respect. The lack of an accompanying PDF worksheet was disappointing. I am hoping I overlooked it. We trained a group of 100 VPS and Manager with success.

2 people found this helpful

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Game Changer

I have used the strategies in this book in my conversations at work, and the benefit was immediate. Given my tendency to be "nice," my message often gets diluted, so the tactics in this book have been a game changer for me.

2 people found this helpful

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Needs a PDF

I'm about halfway through the book and finding the information really helpful. The book would be great if only it has an accompanying workbook with the models written out. I enjoy listening to someone explain these types of models, but you need a list of the questions and the order in which to ask them for it to be really useful. Since at least in the printed book I can highlight a list of questions I'll probably order a copy. Unfortunately, this makes the book twice as expensive. :(

1 person found this helpful

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Good and Useful Information, and Boring

This book has excellent ideas and useful information. The material is thought-provoking and helpful. However, the message could have been conveyed in half the time. Over-the-top on verbosity and useless rambling. Susan seems likeable and someone with whom I might enjoy having a conversation. I would suggest saving the stories for an autobiography.

1 person found this helpful

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Life changer

This is a book that will transform your way of thinking for the better! Door will open once you apply these steps in your day to day life. Thank you.

1 person found this helpful

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Insightful and thought provoking book

I found this book to be a great source of thought provoking ideas, actions and insights. I like the beachball concept - it has helped me become more thoughtful in dealing with people who operate very specifically in certain functions. They often have a very specific and focused view. Understanding that view can really enhance the dialog possible with them.

Overall just taking a new perspective on conversations as described here has been extremely helpful in improving my overall relationships in every aspect of my life.

1 person found this helpful

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    5 out of 5 stars

Best leader ship Jon Keck read in 10 years, and the rock. Granny second Avenue again thank you

Susan Scott is descriptive, engaging, practical, and force!

Like a gentle Enrico Lions season slowly presents the case, with Howard yeah she orchestration hello stranger how to have hard conversations, with difficult people, with those you love, and everyone around you!

You will learn how to deal with those awkward and weird situations you rarely do anything about except avoid. With practical skills, illustrations, and clear guidance she will show you how to navigate these hard waters.

She embraces what it means to be accountable, responsible, not a victim but a victim.

You should rock this to the top of your reading list and starting today!

This is something I read several times over the next couple years just to reinforce it.