Never Split the Difference

Negotiating as if Your Life Depended on It

By: Chris Voss, Tahl Raz

Narrated by: Michael Kramer

Brought to you by Penguin.

THE HUGE INTERNATIONAL BESTSELLER

A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

'My pick for book of the year.' Forbes

'Who better to learn [negotiation] from than Chris Voss, whose skills have saved lives and averted disaster?' Daily Mail

'A business book you won't be able to put down.' Fortune

© Chris Voss 2016 (P) Penguin Audio 2019

Critic reviews

Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between. It's relevant to all interactions I have with all humans, and that's testament to why it has sold so many copies worldwide. (Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast)

Never Split The Difference is a guide to negotiation drawing on the lessons Voss learned when he was working as the FBI's lead hostage negotiator . . . he has the most amazing stories about dealing with criminals and terrorists. I love that all of his insights are really practical in day-to-day life too. (Jake Humphrey, presenter and co-author of HIGH PERFORMANCE)

Filled with insights that apply to everyday negotiations.

A brilliant book.

Negotiation, as someone once said, is 'the art of letting someone else have your own way'. It's an art well worth learning. And who better to learn from than Chris Voss, whose skills have saved lives and averted disaster?

As an FBI hostage negotiator, Chris Voss has come face-to-face with all sorts of criminals, including kidnappers, bank robbers, and terrorists. In this book, he teaches negotiation tactics that you can use even if your life depended on it.

A stupendous book.

A master of persuasion.

It's rare that a book is so gripping and entertaining while still being actionable and applicable, especially with business books. Every few pages I read, I found myself writing down negotiation tips and ideas I wanted to test with our sales team and clients.

Every so often, you read a book that becomes a part of you. For some, it's a childhood-defining series like Harry Potter. Others find themselves in poetry or memoirs. My recent pivotal read was Chris Voss's Never Split the Difference . . . He showed me the importance of selling solutions to customers' problems rather than simply features. Along the way, he refined my communication style in everything from high-stakes negotiations to cold emails.

Intriguing and Interesting

Interesting insights that are broken down and made very easily digestible to anyone. If you have any curiosity regarding negotiation then this book is definitely a must-read.

Informative and Helpful

This was easy to listen to and very informative. Helpful information that can change the trajectory of many things

Practical and engaging

Powerful examples from a tough and uncompromising field presented in an engaging and digestible way. I couldn’t put it down!

Very inspiring

The book is well-structured and guidelines are easy to follow. It is eye opening. It would be great if there would be a version narrated by the Author himself.

I Bow in Awe.

As a die hard FBI fan, I was sold from the get go. So imagine my delight when I found the information wasn't just a rehash of heroic stories, but bursting with useful guidance on negotiations for both life and death situations and everyday life goals. I just love it when I'm right. Again! A massive thanks to Chris for sharing his expertise with mere mortals such as myself.