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Publisher's Summary

In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure their loyalty. As a result, their book The Experience Economy is now a classic, embraced by listeners and companies worldwide and available in more than a dozen languages.

Though the world has changed in many ways since then, the way to a customer’s heart has not. In fact, the idea of staging experiences to leave a memorable - and thus a lucrative - impression is now more relevant than ever. With a torrent of brands attacking consumers from all sides, how do you make yours stand out?

Welcome to the new experience economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential customers. It offers rich new examples - including the US Army, Heineken Experience, Autostadt, American Girl Place, and others - to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.

Includes a bonus pdf with graphics.

©2011 B. Joseph Pine II and James H. Gilmore (P)2012 Blackstone Audio, Inc.

Critic Reviews

“[An] updated and wonderfully relevant book.” (AdAge)
“One of the best business books of the twentieth century, now renewed for the challenges of the twenty-first. Pine and Gilmore provide businesses everywhere with a road map for reenergizing their customer experiences.” (Tom Kelley, general manager, IDEO)

What members say

Average Customer Ratings

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Too many case studies for an audiobook

85% aged case studies. Better experience as printed book where you can just skip to the relevant 15%

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An indespensible tool.

I was profoundly impacted by this book in 1999 when the ideas were brand new. This updated version is outstanding. Many things that were discussed in general in the earlier version were handled in much greater detail and a in more accessible way for this version. As an entrepreneur I'm excited to go apply it all.

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Tansform your services to an experience!

An excellent book about changing your business offerings from services to experiences and even transformations.

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Enlightening

Highly technical performing arts approach to the evolution of markets and businesses serving their needs & wants. Best if read before or during listening. Many excellent graphics provide better context.

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  • kaisbadran
  • 12-08-15

rare and a good intro

If you are looking for an introduction to experience based economy. worth starting with