Organizations are only as productive as the interactions that take place between individuals, teams, and divisions. This audiobook is a short, engaging guide for dramatically improving the quality of these interactions. The four "keys" that Judith Katz and Frederick Miller provide offer a framework and a common language for creating an open, honest, and supportive workplace, one where people aren’t afraid to speak up and where everyone feels respected.
The four keys are: "Lean into Discomfort" - Be willing to move beyond your comfort zone and help create an environment in which others feel the same way. "Listen as an Ally" - Try to find ways you can support fellow employees’ ideas. "Share Your Intent and Intensity" - Make it crystal clear how committed you feel to any idea you raise. "Share Street Corners" - Your perspective (your corner) is only one point of view. Actively encourage people from other "corners" to offer their perspectives.
I did not enjoy this book and found it to be lacking in substance. I can see how this might apply to some organizations, but the book did not leave that open to interpretation suggesting that it is a prevalent attitude in the majority. I can say with certainty that is not the case at several of the jobs I've held.
The writing style was painfully irritating. I kept telling myself that if I heard the phrase "lean into discomfort" one more time I was going to throw the book across the room! I understand that repetition helps to retain information, but it seems like it was a filler to make the book longer.