We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access .
 >   > 
Driven to Delight Audiobook

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Regular Price:$10.49
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Publisher's Summary

New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

©2015 Joseph A. Michelli (P)2015 Brilliance Audio, Inc.

What Members Say

Average Customer Rating

4.2 (44 )
5 star
 (24)
4 star
 (9)
3 star
 (9)
2 star
 (1)
1 star
 (1)
Overall
4.2 (40 )
5 star
 (23)
4 star
 (7)
3 star
 (7)
2 star
 (1)
1 star
 (2)
Story
4.4 (41 )
5 star
 (24)
4 star
 (11)
3 star
 (5)
2 star
 (1)
1 star
 (0)
Performance
Sort by:
  •  
    Shayne 05-20-17
    Shayne 05-20-17 Member Since 2015
    HELPFUL VOTES
    10
    ratings
    REVIEWS
    76
    39
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "It's a good book."

    Very good for a writer and narrator. This book is almost purely about customer service, but it did have good information in it.

    0 of 1 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.