Showing results by narrator "Joseph A. Michelli"

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    • The New Gold Standard

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 230
    • Performance
      4.5 out of 5 stars 199
    • Story
      4.5 out of 5 stars 200

    The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.

    • 4 out of 5 stars
    • great stories of the Ritz

    • By love it on 09-12-16

    Regular price: $19.99

    • Driven to Delight

    • Delivering World-Class Customer Experience the Mercedes-Benz Way
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli
    • Length: 7 hrs and 31 mins
    • Unabridged
    • Overall
      4 out of 5 stars 60
    • Performance
      4.5 out of 5 stars 52
    • Story
      4 out of 5 stars 51

    Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

    • 5 out of 5 stars
    • It's a good book.

    • By Shayne on 05-20-17

    Regular price: $19.99

    • The Zappos Experience

    • 5 Principles to Inspire, Engage, and Wow
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 32 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 40
    • Performance
      4.5 out of 5 stars 35
    • Story
      4.5 out of 5 stars 35

    The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.

    • 5 out of 5 stars
    • Amazing!!!

    • By William on 01-27-18

    Regular price: $19.99

    • Leading the Starbucks Way

    • 5 Principles for Connecting with Your Customers, Your Products, and Your People
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 25 mins
    • Unabridged
    • Overall
      4 out of 5 stars 37
    • Performance
      4 out of 5 stars 31
    • Story
      4 out of 5 stars 32

    One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.

    • 2 out of 5 stars
    • This is a promotion for Starbucks

    • By sue on 09-02-14

    Regular price: $19.99