Customer Change
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Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- By: Jim Tincher
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Unabridged
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Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.
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Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Release date: 06-12-24
- Language: English
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Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.
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Customer Experience Management Field Manual
- The Guide For Building Your Top Performing CX Program
- By: Jeff Sheehan
- Narrated by: Virtual Voice
- Length: 6 hrs and 21 mins
- Unabridged
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Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great. Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business ...
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Customer Experience Management Field Manual
- The Guide For Building Your Top Performing CX Program
- Narrated by: Virtual Voice
- Length: 6 hrs and 21 mins
- Release date: 03-01-24
- Language: English
- Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next ...
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Included in Plus membership -
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Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- By: Keenan
- Narrated by: Keenan
- Length: 5 hrs and 47 mins
- Unabridged
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People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
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SPIN selling with more EQ mixed in
- By Amazon Customer on 09-28-19
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Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- Narrated by: Keenan
- Length: 5 hrs and 47 mins
- Release date: 01-07-19
- Language: English
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People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople....
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Release date: 10-02-20
- Language: English
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....
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Customer 360
- How Data, AI, and Trust Change Everything
- By: Martin Kihn, Andrea Lin
- Narrated by: Dean Gallagher
- Length: 8 hrs and 30 mins
- Unabridged
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Customer 360: How Data, AI, and Trust Change Everything delivers key insight and vision on using emerging technologies to delight customers and become more competitive by providing a superior customer experience. This book helps listeners attract and engage their customers across channels and throughout their journey, from acquisition and onboarding, through service, upsell, retention, and win-back.
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Customer 360
- How Data, AI, and Trust Change Everything
- Narrated by: Dean Gallagher
- Length: 8 hrs and 30 mins
- Release date: 11-13-24
- Language: English
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Become more competitive by developing a superior customer experience through data, AI, and trust.
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- By: Jesse Cole
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Unabridged
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Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.
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Great advice for business owners who want to succeed
- By My Silver Evolution on 01-08-23
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Release date: 12-23-22
- Language: English
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Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty....
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
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Business to Company???
- By S. Wheelhouse on 12-07-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
- The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- By: Brian Signorelli
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Unabridged
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Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
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Should be titled sales and sales management 101
- By James on 12-11-23
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Release date: 06-05-18
- Language: English
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Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information....
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- By: John Toussaint, Kim Barnas, Emily Adams - contributor
- Narrated by: Kyle Tait
- Length: 5 hrs and 37 mins
- Unabridged
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.
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Not a good audio book format
- By alexander schwetlick on 10-02-22
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Narrated by: Kyle Tait
- Length: 5 hrs and 37 mins
- Release date: 07-14-21
- Language: English
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care....
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Superfandom
- How Our Obsessions Are Changing What We Buy and Who We Are
- By: Zoe Fraade-Blanar, Aaron M. Glazer
- Narrated by: Josh Bloomberg
- Length: 8 hrs and 27 mins
- Unabridged
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As fandom sheds its longtime stigmas of geekiness and hysteria, fans are demanding more from the celebrities and brands they love. Digital tools have given all organizations - from traditional businesses to tech start-ups - direct, real-time access to their most devoted consumers, and it's easy to forget that this access flows both ways.
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Best book I have "read" in years
- By Boyd Stephenson on 04-23-17
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Superfandom
- How Our Obsessions Are Changing What We Buy and Who We Are
- Narrated by: Josh Bloomberg
- Length: 8 hrs and 27 mins
- Release date: 03-21-17
- Language: English
- As fandom sheds its longtime stigmas of geekiness and hysteria, fans are demanding more from the celebrities and brands they love....
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The Product Mindset
- Succeed in the Digital Economy by Changing the Way Your Organization Thinks
- By: David H. DeWolf, Jessica S. Hall
- Narrated by: David H. DeWolf, Jessica S. Hall
- Length: 3 hrs and 47 mins
- Unabridged
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The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders. David DeWolf and Jessica Hall provide you with all the tools you’ll need to revitalize your company’s methodologies, reframe its culture, and help your company thrive in the digital marketplace.
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Experimentation is key. Do it faster.
- By Anonymous User on 02-16-21
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The Product Mindset
- Succeed in the Digital Economy by Changing the Way Your Organization Thinks
- Narrated by: David H. DeWolf, Jessica S. Hall
- Length: 3 hrs and 47 mins
- Release date: 08-30-19
- Language: English
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The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders....
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Fish! Sticks
- A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh
- By: Stephen C. Lundin Ph.D., John Christensen, Harry Paul
- Narrated by: Oliver Wyman
- Length: 2 hrs and 38 mins
- Unabridged
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Fish! Sticks employs the same kind of easy-to-use story that was used in Fish! to illustrate its three main commitments for continued success: Find IT, Live IT, Coach IT, where the "IT" is each employee's own personal vision, found within the overall vision for the business. Chock full of easy-to-grasp examples, this book provides advice that is concrete and can produce immediate improvements in employee morale, customer satisfaction, and productivity, both for the short and long-term.
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Fish! Sticks
- A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh
- Narrated by: Oliver Wyman
- Length: 2 hrs and 38 mins
- Release date: 02-26-04
- Language: English
- Fish! Sticks employs the same kind of easy-to-use story that was used in Fish! to illustrate its three main commitments for continued success: Find IT, Live IT, Coach IT....
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Build for Change
- Revolutionizing Customer Engagement Through Continuous Digital Innovation
- By: Alan Trefler
- Narrated by: Don Sobczak
- Length: 5 hrs and 58 mins
- Unabridged
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Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies across the globe are going to die over the next few years not because of macroeconomic stress but because there is an emerging generation that is radically changing the rules of customer engagement.
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Build for Change
- Revolutionizing Customer Engagement Through Continuous Digital Innovation
- Narrated by: Don Sobczak
- Length: 5 hrs and 58 mins
- Release date: 07-27-20
- Language: English
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Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies are going to die over the next few years not because of macroeconomic stress but because there is an emerging generation that is radically changing the rules of customer engagement....
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Included in Plus membership -
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Wired and Dangerous
- How Your Customers Have Changed and What to Do About It
- By: Chip R. Bell, John R. Patterson
- Narrated by: Jay Webb
- Length: 7 hrs and 20 mins
- Unabridged
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Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.
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Great perspective!
- By Brian on 02-28-13
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Wired and Dangerous
- How Your Customers Have Changed and What to Do About It
- Narrated by: Jay Webb
- Length: 7 hrs and 20 mins
- Release date: 01-19-12
- Language: English
- Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world....
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- By: Cindy Koebele
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Unabridged
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. Whether it's giving gifts or making time to chat, remembering names or sharing meals, there are a thousand small ways you can take your business connections beyond the financial and into the personal. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless.
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Spot on and useful
- By JerryS on 09-20-18
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Release date: 08-21-18
- Language: English
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless....
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Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
- By: Anne M. Bacal
- Narrated by: Nick Dolle
- Length: 21 mins
- Unabridged
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Almost every business depends on its customers, and yours is probably no different. Without the customer, there is no order, and without the order, there is no profit. It’s easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good as it can be is now much easier with this audiobook, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence.
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Great for businesses!
- By BookWorm on 12-21-19
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Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
- Narrated by: Nick Dolle
- Length: 21 mins
- Release date: 02-06-19
- Language: English
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Making sure your customer service is as good as it can be is now much easier with this audiobook, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence.
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- By: Luz Hernández
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Unabridged
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La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.
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Buen libro mal audio
- By Anonymous User on 05-02-24
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Release date: 01-10-24
- Language: Spanish
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La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes...
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Think Like a Marketer
- How a Shift in Mindset Can Change Everything for Your Business
- By: Kate Colbert
- Narrated by: Vanessa Daniels
- Length: 6 hrs and 31 mins
- Unabridged
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The secret to taking your business from mediocre to meaningfully different? Thinking like a marketer. It's also the secret to moving your organization from status quo to success story, and from busy to profitable. In an accessible, practical new guidebook, acclaimed marketing expert Kate Colbert offers fresh insights into the actions and attitudes that can accelerate your business success, sharpen your daily work, and balance your efforts to create value for customers while capturing value for the bottom line.
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huge waste of time
- By Brian Hedden on 06-02-24
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Think Like a Marketer
- How a Shift in Mindset Can Change Everything for Your Business
- Narrated by: Vanessa Daniels
- Length: 6 hrs and 31 mins
- Release date: 09-18-19
- Language: English
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For non-marketers and marketers alike, truly thinking like a marketer requires the right framework, and this book is everything you need to make the mindset shift that can change everything for your business....
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Looptail
- How One Company Changed the World by Reinventing Business
- By: Bruce Poon Tip
- Narrated by: Robert Petkoff
- Length: 9 hrs and 21 mins
- Unabridged
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Much in the same vein as Delivering Happiness, Looptail combines both Bruce Poon Tip's extraordinary first-person account of his entrepreneurial instincts to start and develop G Adventures, a highly-successful international travel adventure company, and along the way, he reveals his unusual management secrets that not only keep his employees fully engaged but also keep his customers extremely happy.
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Lesson on how going against the grain pays off
- By Demetrius Walker on 07-23-19
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Looptail
- How One Company Changed the World by Reinventing Business
- Narrated by: Robert Petkoff
- Length: 9 hrs and 21 mins
- Release date: 11-06-13
- Language: English
- Bruce Poon Tip reveals his unusual management secrets that not only keep his employees fully engaged but also keep his customers extremely happy....
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The "Tectonic Shift" of Employment
- Change Your "Locus of Control" by Looking for Customers NOT a Job
- By: Mike Berg
- Narrated by: Mike Berg
- Length: 3 hrs and 25 mins
- Unabridged
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Automation, machine learning, and artificial intelligence are rapidly changing the way we work and ultimately how we will make a living. Discover why having multiple streams of income that create cash flow can offer you a great lifestyle now instead of working toward a retirement that may never arrive. Hear the stories of people who are making this happen and why you need to start now to take control of your life and income.
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Look at finding your next job in a new way
- By Steven on 11-11-18
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The "Tectonic Shift" of Employment
- Change Your "Locus of Control" by Looking for Customers NOT a Job
- Narrated by: Mike Berg
- Length: 3 hrs and 25 mins
- Release date: 10-24-18
- Language: English
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Automation, machine learning, and artificial intelligence are rapidly changing the way we work and make a living. Discover why having multiple streams of income that create cash flow can offer you a great lifestyle now instead of working toward a retirement that may never arrive....
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Please try againRegular price: $14.95 or 1 credit
Sale price: $14.95 or 1 credit
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