Customer Change

Product List
    • Drive Growth Through Game-Changing Customer Experience
    • By: Jim Tincher
    • Narrated by: Quentin Hudspeth
    • Length: 8 hrs and 9 mins
    • Release date: 06-12-24
    • Language: English
    • Not rated yet
    • Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • The Guide For Building Your Top Performing CX Program
    • By: Jeff Sheehan
    • Narrated by: Virtual Voice
    • Length: 6 hrs and 21 mins
    • Release date: 03-01-24
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next ...

    Regular price: $4.99 or 1 credit

    Sale price: $4.99 or 1 credit

    Included in Plus membership
    • How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
    • By: Keenan
    • Narrated by: Keenan
    • Length: 5 hrs and 47 mins
    • Release date: 01-07-19
    • Language: English
    • 5 out of 5 stars 1,121 ratings
    • People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • Overthrow Conventional Business, Inspire Employees, and Change the World
    • By: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 4 hrs and 54 mins
    • Release date: 10-02-20
    • Language: English
    • 5 out of 5 stars 32 ratings
    • In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

    Regular price: $19.46 or 1 credit

    Sale price: $19.46 or 1 credit

    • How Data, AI, and Trust Change Everything
    • By: Martin Kihn, Andrea Lin
    • Narrated by: Dean Gallagher
    • Length: 8 hrs and 30 mins
    • Release date: 11-13-24
    • Language: English
    • Not rated yet
    • Become more competitive by developing a superior customer experience through data, AI, and trust.

    Regular price: $11.19 or 1 credit

    Sale price: $11.19 or 1 credit

    • Change the Game, Break the Rules & Create an Unforgettable Experience
    • By: Jesse Cole
    • Narrated by: Jesse Cole
    • Length: 5 hrs and 32 mins
    • Release date: 12-23-22
    • Language: English
    • 5 out of 5 stars 75 ratings
    • Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 374 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • How to Change the Way You Sell to Match How People Buy
    • By: Brian Signorelli
    • Narrated by: Kevin Stillwell
    • Length: 7 hrs and 14 mins
    • Release date: 06-05-18
    • Language: English
    • 4.5 out of 5 stars 48 ratings
    • Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • Leadership Behavior Strategies for Continuous Improvement in Healthcare
    • By: John Toussaint, Kim Barnas, Emily Adams - contributor
    • Narrated by: Kyle Tait
    • Length: 5 hrs and 37 mins
    • Release date: 07-14-21
    • Language: English
    • 3.5 out of 5 stars 10 ratings
    • Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • How Our Obsessions Are Changing What We Buy and Who We Are
    • By: Zoe Fraade-Blanar, Aaron M. Glazer
    • Narrated by: Josh Bloomberg
    • Length: 8 hrs and 27 mins
    • Release date: 03-21-17
    • Language: English
    • 4 out of 5 stars 23 ratings
    • As fandom sheds its longtime stigmas of geekiness and hysteria, fans are demanding more from the celebrities and brands they love....

    Regular price: $25.79 or 1 credit

    Sale price: $25.79 or 1 credit

    • Succeed in the Digital Economy by Changing the Way Your Organization Thinks
    • By: David H. DeWolf, Jessica S. Hall
    • Narrated by: David H. DeWolf, Jessica S. Hall
    • Length: 3 hrs and 47 mins
    • Release date: 08-30-19
    • Language: English
    • 4.5 out of 5 stars 31 ratings
    • The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders....

    Regular price: $14.95 or 1 credit

    Sale price: $14.95 or 1 credit

    • A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh
    • By: Stephen C. Lundin Ph.D., John Christensen, Harry Paul
    • Narrated by: Oliver Wyman
    • Length: 2 hrs and 38 mins
    • Release date: 02-26-04
    • Language: English
    • 4 out of 5 stars 44 ratings
    • Fish! Sticks employs the same kind of easy-to-use story that was used in Fish! to illustrate its three main commitments for continued success: Find IT, Live IT, Coach IT....

    Regular price: $14.81 or 1 credit

    Sale price: $14.81 or 1 credit

    • Revolutionizing Customer Engagement Through Continuous Digital Innovation
    • By: Alan Trefler
    • Narrated by: Don Sobczak
    • Length: 5 hrs and 58 mins
    • Release date: 07-27-20
    • Language: English
    • Not rated yet
    • Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies are going to die over the next few years not because of macroeconomic stress but because there is an emerging generation that is radically changing the rules of customer engagement....

    Regular price: $13.75 or 1 credit

    Sale price: $13.75 or 1 credit

    Included in Plus membership
    • How Your Customers Have Changed and What to Do About It
    • By: Chip R. Bell, John R. Patterson
    • Narrated by: Jay Webb
    • Length: 7 hrs and 20 mins
    • Release date: 01-19-12
    • Language: English
    • 4 out of 5 stars 12 ratings
    • Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

  • Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

  • Regular price: $3.89 or 1 credit

    Sale price: $3.89 or 1 credit

    • Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
    • By: Luz Hernández
    • Narrated by: Salvador Serrano
    • Length: 3 hrs and 54 mins
    • Release date: 01-10-24
    • Language: Spanish
    • 5 out of 5 stars 1 rating
    • La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes...

    Regular price: $12.03 or 1 credit

    Sale price: $12.03 or 1 credit

    • How a Shift in Mindset Can Change Everything for Your Business
    • By: Kate Colbert
    • Narrated by: Vanessa Daniels
    • Length: 6 hrs and 31 mins
    • Release date: 09-18-19
    • Language: English
    • 4 out of 5 stars 11 ratings
    • For non-marketers and marketers alike, truly thinking like a marketer requires the right framework, and this book is everything you need to make the mindset shift that can change everything for your business....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    • How One Company Changed the World by Reinventing Business
    • By: Bruce Poon Tip
    • Narrated by: Robert Petkoff
    • Length: 9 hrs and 21 mins
    • Release date: 11-06-13
    • Language: English
    • 4.5 out of 5 stars 36 ratings
    • Bruce Poon Tip reveals his unusual management secrets that not only keep his employees fully engaged but also keep his customers extremely happy....

    Regular price: $21.83 or 1 credit

    Sale price: $21.83 or 1 credit

    • Change Your "Locus of Control" by Looking for Customers NOT a Job
    • By: Mike Berg
    • Narrated by: Mike Berg
    • Length: 3 hrs and 25 mins
    • Release date: 10-24-18
    • Language: English
    • 5 out of 5 stars 1 rating
    • Automation, machine learning, and artificial intelligence are rapidly changing the way we work and make a living. Discover why having multiple streams of income that create cash flow can offer you a great lifestyle now instead of working toward a retirement that may never arrive....

    Regular price: $14.95 or 1 credit

    Sale price: $14.95 or 1 credit