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Helpful Topics

Explore the Plus Catalog

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You can also view more options on the Help Center.

Answers to common questions

To update your name, email or the password on your account, visit the Settings page on the Audible website.
There are several different credit types you may have on your account. Click here for information on each type.
Your purchased title may not be showing up in your Library because the purchase was not completed. Click here for troubleshooting steps and more information.
Once you purchase a title, you can listen to it using the Audible app for iOS and Android, or by visiting your library on the Audible website. Click here for more information.

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Did you know?

As an Audible member you have a choice of two main types of membership: Audible Plus and Audible Premium Plus.
Learn more about the Benefits for each membership.
Note: Not all plans are available through third parties (e.g., Apple and Google Play subscriptions) at this time.
For additional assistance, please sign into your account and contact us using the options below.
With Audible Plus you can listen all you want to the Plus Catalog!
With Audible Premium Plus you can enjoy everything Audible Plus offers, plus 1 title per month from our selection of bestsellers and new releases - yours to keep.
Note: Not all plans are available through third parties (e.g., Apple and Google Play subscriptions) at this time.
There are several different credit types you may have on your account.
See Credits Types for more information
Occasionally a special offer will appear where you can purchase additional credits at a discounted rate.
See Buy Credits for more information.
Audible Plus and Audible Premium Plus monthly members can put their memberships on hold once every 12 months for up to 3 months.
See Pause Membership for more information.
You can switch plans at any time. Go to the Audible website by selecting the option below and choose between a Monthly or Annual plan.
See Switch Membership for more information.
Select the button below to change your password.
Enter the email address or mobile number associated with Amazon and Audible, then tap Continue.
See Reset my Password for more information.
Subscriptions can be removed from the Audible app on your device.
See Remove Subscriptions for more information.
To remove a credit card from the Audible website, go to the Payments page.
See Remove Payment Method for more information.
To permanently close your Audible and Amazon account and delete your data, go to the Close your Amazon Account page on Amazon.
See Close your Account for more information.
To request a copy of your Audible data, go to the Request My Data page on Amazon.
See Request My Data for more information.
To start listening:
  • Open your Audible app and tap Library.
  • Tap on a title to download it.
  • Tap on the title again to start listening.
See Listen to Audible for more information. Happy Listening!
Listen on your device of choice. Go to How to Listen to learn more.
See Listen to Audible for more information. Happy Listening!
See Your Audible Library for more information.
Try deleting the downloaded title and re-downloading it to start playing.
If that doesn't work, see Playback Issues for more information.
For additional assistance, please sign into your account and contact us using the options below.
If you have questions about a charge, go to Your Orders or Membership History pages on your Audible account.
See Audible Charges for more information.
For additional assistance, please sign into your account and contact us using the options below.
If you are unable to sign in, call us at:
1-(888)-283-5051 (Toll-free)
1-(206)-577-1377 (International)
Note: Please have the 9-digit code found on the Audible charge available when you contact us. E.g.: MB3TM39P0.
Adding or editing a credit card is easy! Go to Manage your credit cards page on the Audible website.
See Manage Payments for more information.
To view your Audible Membership Payment History, select the button below.
See Membership History for more information.
To view your Audible Purchase History, select the button below.
See Purchase History for more information.
To return your title, go to your Purchase History page on the Audible website.
Choose the book you want return and select Return this title. Then, select Confirm.
See Return my Book for more information.
You can purchase audiobooks using a credit card, an Audible coupon or Audible credits.
See Purchasing Books for more information.
To check your refund, go to the Refund History page on your Audible account.
See Refund History for more information.
All returns must be made within 365 days of purchase. If you run into difficulties making a return, use one of the options below to contact us and our team will be happy to help.
See Return Policy for more information.
Select the button below and follow the on-screen instructions to cancel:
See Cancel Membership for more information.
For additional assistance, please sign into your account and contact us using the options below.
  • Credits received from a membership started on the Audible website will be canceled upon membership cancellation.
  • Extra credits purchased on the Audible website will be canceled upon membership cancellation.
  • Credits received from an Audible Google Play membership or an Audible iOS app membership do not expire and will remain in your account after cancellation.
  • Extra credits purchased in the Audible Google Play app or the Audible iOS app do not expire and will remain in your account after cancellation.
Did you know you can take a 1, 2 or 3 month break in your membership? See Pause Membership for more information.
Yes. Any titles you purchase with a credit or credit card are yours to keep forever.
A few recommendations on how you can use those Credits.
Llámanos sin cargo al (888) 283-0332 o (206) 922-0156 (Internacional), o haz clic en el botón de Chat que aparece debajo de este texto. Estamos disponibles de 9:00AM a 9:00PM (ET).
Nota: Para iniciar un chat, ingresa tu pregunta en el cuadro de texto debajo de How can we help you today? y haz clic en el botón de Start Chat.
También puedes escribirnos a servicioalcliente@audible.com.
Audible offers a variety of gift options. You can gift Audible to anyone, even if they're already a member.
See Gift a Membership or Gift a Title for more information.
We are always looking to improve your experience.
Have a great idea? Share it with us by signing in to your account and using the Email button below.
You can visit our Help Center for answers to many common questions, or contact us using one of the options below.
You can buy audiobooks using an Alexa-enabled device.
See Purchase Audiobooks Using Alexa for more information.
To speak to a member of our Accessibility team, please sign into your account and contact us using the options below.
Need to talk to us? Call us at:
1-(888)-283-5051 (Toll-free)
1-(206)-577-1377 (International)
Need help signing in? Call us at:
1-(888)-283-5051 (Toll-free)
1-(206)-577-1377 (International)

Please sign in to contact us