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Publisher's Summary

A just culture is a culture of trust, learning, and accountability. It is particularly important when an incident has occurred or when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact and maximize learning? 

This third edition of Sidney Dekker's extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, retributive just culture, and the criminalization of human error.

Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at accountability in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an account is something you get people to pay or settle. But who will draw that line? And is the process fair? Other ways to approach accountability after an incident is to ask who was hurt; to ask what their needs are; and to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an account is something you get people to tell and others to listen to. 

If you learn to look at accountability in different ways, your impact on restoring trust, learning, and a sense of humanity in your organization could be enormous.

©2017 Taylor & Francis Group LLC (P)2018 Sidney Dekker

What listeners say about Just Culture

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culture influence on investigations

I listened to both books "Just Culture: restoring trust.." and "Field guide.." by Sidney Dekker. I recommend starting with this book because it is easier to understand and contains many good stories. Also, the writer expands on "Culture" in the filed guid book.

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case management essential

case management is a core part of safety as patients transition through the system. This is a must read!

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Very actual analysis of the psychology of safety

The book presents a very important facts based analysis of a very contemporary issue regarding justice and how much it needs to change in order to be appropriate for the current complexities and responsibilities of modern professionals and society as a whole.

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  • Miss Nikki
  • 07-29-21

Brilliantly delivered fascinating topic

loved this, written in an engaging and informative style and read aloud in just the same way, this book includes case studies and examples of a just culture and explains how to take that leap forward to create it in your own organisation

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  • Amazon Customer
  • 05-15-18

Inspirational reading for safety professionals and managers

Sidney Dekker shines a light of hope and reason into an area where unjust witch hunts and over eager enforcement have darkened our world. He is one of a handful of inspirational voices currently changing the H&S climate. Well worth a listen.

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  • Kit Rynd
  • 09-03-18

Just culture delivers

Sound reasoning and ethics drawing on real life examples from many safety critical areas make this book a compelling resource to safer and fairer operations. Highly recommended for practitioners and operators but most of all for those in roles of managing and regulating safety critical operations.

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  • Alexandra Hare
  • 09-19-21

More than a pause for thought.

Very thought provoking. The case studies were sad examples of how systems within and around an organisation fail good employees who make errors. I will read it again as the concept around why the different types of justice fail within organizations is complex. This book should be read by H&S, HR and managers.