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Black Box Thinking
- Why Most People Never Learn from Their Mistakes - But Some Do
- Narrated by: Simon Slater
- Length: 12 hrs and 14 mins
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Publisher's summary
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail.
We all have to endure failure from time to time, whether it's underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public because of malpractice settlements with nondisclosure clauses.
For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box. Whenever there's any sort of mishap, major or minor, the box is opened, the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so the same mistakes won't happen again. By applying this method in recent decades, the industry has created an astonishingly good safety record.
Few of us put lives at risk in our daily work, as surgeons and pilots do, but we all have a strong interest in avoiding predictable and preventable errors. So why don't we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening audiobook, the answer is rooted in human psychology and organizational culture.
Syed argues that the most important determinant of success in any field is an acknowledgment of failure and a willingness to engage with it....
Critic reviews
"Mathew Syed has issued a stirring call to redefine failure. Failure shouldn’t be shameful and stigmatizing, he explains. Instead, he shows that failure can be exciting and enlightening - an essential ingredient in any recipe for success. Full of well-crafted stories and keenly deployed scientific insights, Black Box Thinking will forever change the way you think about screwing up." (Daniel Pink, author of Drive and To Sell Is Human)
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- Loren
- 11-16-15
A multi-level message, well written and well read
When you begin this book, it seems as if it will be a straight comparison between the airline safety model of reviewing and learning from accidents (open) and the medical system model for covering up mistakes (closed), and it does describe few powerful illustrative examples from each of those fields. However, it turns out to have quite a few more dimensions and lessons, For example, it also turns its focus on the criminal justice system (closed) and the political system (closed). These analyses alone would make it a good book and support a strong argument that learning from mistakes is hugely important.
However, the author takes it a step further and looks at some of the psychological reasons why all of us find it so difficult to admit mistakes (cognitive dissonance), and how we so naturally create narratives that support our original decisions. Like some of the best books in this genre, the book forces us to admit that we also are subject to the same kinds of biases that make it difficult to create and maintain "open" systems that encourage us to regularly test our ideas, even while it provides one example after another of why mistakes are essential to learning.
Simon Slater is a good narrator: pace, accent, and expression contribute to an excellent audio book.
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23 people found this helpful
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- Mark
- 04-04-16
Epic Fail
This book is all about failure. It’s about the fact that we hide and stigmatise failure when we should be embracing it - and using it to continuously improve all our enterprises by submitting them to trial and error.
He gives many excellent, moving and gripping examples of contexts where this approach was lacking and resulted in dire consequences: In the medical profession, senior doctors have very high status and self-esteem, and they don’t like to admit their errors. They use euphemisms such as ‘a complication’ or an ‘adverse event’. The author argues that the lack of openness about error means that we are deprived of the opportunity to analyse what went wrong and use this information to continuously improve our systems. He gives a graphic example of a woman who needlessly dies because a group of doctors are finding it difficult to pass a breathing tube during a routine operation. They become fixated with this task and they lose track of time, when they could have performed an emergency tracheotomy – a relatively straightforward lifesaving procedure. The nurse was there ready with the tracheotomy kit - but she only hinted instead of speaking up forcefully, because of the steep authority gradient between her and the doctors.
A second example is criminal law. Since the invention of DNA testing, it has become apparent that our jails are full of innocent people wrongly convicted. But the legal system has been slow to admit its errors and to introduce processes to fix this. Again, high status people, such as investigators and prosecutors are reluctant to admit that they are error prone.
One industry that seems to get this right is aviation. All errors are investigated thoroughly and recommendations are made to change practice. For example, in aviation there have been many crashes resulting when junior members of a team wouldn’t speak up to alert the captain of a danger, because the captain was the commander and speaking up could have resulted in severe rebuke. So the aviation industry changed the culture to a teamwork approach and encouraged all crew members to speak up. This has been a great success, and lessons from this have now been adopted in many medical settings.
In the field of sociology, there was an initiative introduced called ‘Scared Straight’ - designed to put potential delinquents off serious crime by sending them to a prison for 3 hours to spend time with hardened criminals. It appeared to work, and was subsequently adopted Worldwide. But nobody actually tested it to see if it really did work, except to send out some questionnaires. Once it was subjected to rigorous scientific testing using a randomised controlled trial it was shown that this intervention actually increased criminality in the subjects by about 25%.
The point is, you don’t know if something is going to succeed or fail unless you test it. You can’t predict whether something will work or not purely by intuition or because it seems logical – the world is just too complex and there are too many unknown variables. So you should test your idea, then change it and test it again, and so on. This process works the same way that natural selection works in evolution. The entrepreneur who invented the very successful Dyson vacuum cleaner made over 5,000 prototypes and this resulted in an excellent product – he wasn’t afraid of failure, he harnessed it as a tool to drive continuous improvement.
As you have probably guessed if you’ve read this far, I enjoyed this book. It’s interesting and as well as giving an insight into how major institutions and industries could be improved if they embraced failure, it also shares some ideas that we can all apply in our own lives.
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13 people found this helpful
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- aaron
- 02-24-16
A Book so Incredibly Well-Researched it's Painful.
This is one of those books that, if I were God, I would force everybody to read. It describes the motivation (spoiler alert: cognitive dissonance) behind many of the dumbest decisions that human beings make.
One strikingly egregious example is criminal prosecutors, and their reluctance to immediately release someone from prison, after exonerating DNA evidence has been presented, post-conviction. Cognitive dissonance. It is the great destroyer of logic and rationale and the more you learn about it, the easier it will become for you to spot it and call people out on it.
Trust me, this is a book that EVERYONE should read. Women, Men, kids of all ages, EVERYONE will appreciate its science, research, and conclusions.
It opened my eyes nice and wide.
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13 people found this helpful
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- Logizomai
- 05-07-20
Great Book, Atheist Cringe
The principles and fundamental concepts talked about in this book are great and everyone should embrace. The author adds a bunch of atheist nonsense throught that doesn't assist any of the points. Book was published in 2013 at the height of the neo-atheist movement. likely pandering for reviews/money.
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5 people found this helpful
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- Q. G. H. Berk
- 12-24-15
What an amazing book!
I had no expectation of this book. I don't even know how I came by it. One day I just picked it up and started to read it. At the opening chapter I almost put it down. What a horrible story! But I stuck with it and soon I was unable to put it down. It is likethree books into one. The goodstuff just keeps on coming. So rich with information that it is too much to take in in one go.
Wonderful book! This must have taken the author ages to write.
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5 people found this helpful
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- Michael McDonald
- 10-30-20
Eye opening
Challenges many commonly held beliefs about failure. Helps to explain many of the issues society is currently plagued with.
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3 people found this helpful
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- Aditya Sen
- 09-12-20
A masterclass!
Anyone who thinks 'learning from failures' is just management cliche should pick up this book. Anyone who dosen't should also do the same :P
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- Damian Imel
- 03-23-16
Important topics and ties in other great books
I really enjoyed this book. The concepts are very important, innovative, and current 2016. I also enjoyed how the author ties in other great books I've been meaning to read (creativity inc, taleb, )
As an avid non fiction consumer I highly recommend this book
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- Bohican_
- 03-11-16
Well worth the listen.
Fascinating content, and extremely well narrated. I think everyone can learn something from this book. I was pleasantly suprised at how engrossing it was.
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- Craig C.
- 03-12-16
Nicely crafted
The cases illustrating the principles of blame game looking backward and the learning culture going forward were very powerful. It would have been useful to look at some other fields, such as law enforcement, who are more of a mixed bag, there are investigations from within the department, but there is still very much a blame involved with litigation overseeing the process. Learning from mistakes is a fundamental principle from science. Trial and error and Fire-Aim-Shoot are other ways to state the message.
The use of detailed accounts of football (soccer) players could have been shorter without throwing in all of the team names were a little more than was necessary.
The reader's voice was trying and a little difficult to understand. But, I enjoyed the effective narrative and recommend it.
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Story
Ideas are everywhere, but those with the greatest problem-solving, business-transforming, and life-changing potential are often hard to identify. Even when we recognize good ideas, applying them to everyday obstacles - whether in the workplace, our homes, or our civic institutions - can seem insurmountable. According to Matthew Syed, it doesn't have to be this way. In Rebel Ideas, Syed argues that our brainpower as individuals isn't enough. To tackle problems from climate change to economic decline, we'll need to employ the power of "cognitive diversity".
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Very compelling insights on the value of diversity
- By Ana on 02-15-23
By: Matthew Syed
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Bounce
- Mozart, Federer, Picasso, Beckham, and the Science of Success
- By: Matthew Syed
- Narrated by: James Clamp
- Length: 7 hrs and 50 mins
- Unabridged
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Overall
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Performance
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Story
Few things in life are more satisfying than beating a rival. We love to win and hate to lose, whether it's on the playing field or at the ballot box, in the office or in the classroom. In this bold new look at human behavior, award-winning journalist and Olympian Matthew Syed explores the truth about our competitive nature: why we win, why we don't, and how we really play the game of life.
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Very eye opening
- By Joao on 06-14-10
By: Matthew Syed
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The Greatest
- The Quest for Sporting Perfection
- By: Matthew Syed
- Narrated by: Simon Slater
- Length: 9 hrs and 29 mins
- Unabridged
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Overall
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Performance
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Story
What can Roger Federer teach us about the secret of longevity? What do the All Blacks have in common with improvised jazz musicians? What can cognitive neuroscientists tell us about what happens to the brains of sportspeople when they perform? And why did Johan Cruyff believe that beauty was more important than winning? Matthew Syed, the Sports Journalist of the Year 2016, answers these questions and more in a fascinating, wide-ranging and provocative book about the mental game of sport.
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Repetitive, and very long winded.
- By A M on 11-05-17
By: Matthew Syed
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How to Fly a Horse
- The Secret History of Creation, Invention, and Discovery
- By: Kevin Ashton
- Narrated by: Kevin Ashton
- Length: 10 hrs and 52 mins
- Unabridged
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Overall
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Performance
-
Story
As a technology pioneer at MIT and as the leader of three successful start-ups, Kevin Ashton experienced firsthand the all-consuming challenge of creating something new. Now, in a tour-de-force narrative 20 years in the making, Ashton leads us on a journey through humanity's greatest creations to uncover the surprising truth behind who creates and how they do it.
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A refreshing take on creation and innovation
- By Alfred on 01-31-15
By: Kevin Ashton
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Secret Tradecraft of Elite Advisors
- Covert Techniques for a Remarkable Practice
- By: David C. Baker
- Narrated by: David C. Baker
- Length: 3 hrs and 5 mins
- Unabridged
-
Overall
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Performance
-
Story
The Business of Expertise, David’s previous book, set the stage by suggesting a narrow focus and then capitalizing on the patterns that emerge from repeated application of your expertise. This book builds on that work by suggesting how to craft a consulting practice with those insights.
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Enjoyed it a lot.
- By Anonymous User on 06-13-23
By: David C. Baker
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An Astronaut's Guide to Life on Earth
- What Going to Space Taught Me About Ingenuity, Determination, and Being Prepared for Anything
- By: Chris Hadfield
- Narrated by: Chris Hadfield
- Length: 8 hrs and 45 mins
- Unabridged
-
Overall
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Performance
-
Story
Colonel Chris Hadfield has spent decades training as an astronaut and has logged nearly 4000 hours in space. During this time he has broken into a Space Station with a Swiss army knife, disposed of a live snake while piloting a plane, and been temporarily blinded while clinging to the exterior of an orbiting spacecraft. The secret to Col. Hadfield's success - and survival - is an unconventional philosophy he learned at NASA: prepare for the worst and enjoy every moment of it.
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Chris Hadfield Is The Real Thing!
- By Kathy in CA on 08-16-16
By: Chris Hadfield
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Rebel Ideas
- The Power of Diverse Thinking
- By: Matthew Syed
- Narrated by: Matthew Syed
- Length: 8 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Ideas are everywhere, but those with the greatest problem-solving, business-transforming, and life-changing potential are often hard to identify. Even when we recognize good ideas, applying them to everyday obstacles - whether in the workplace, our homes, or our civic institutions - can seem insurmountable. According to Matthew Syed, it doesn't have to be this way. In Rebel Ideas, Syed argues that our brainpower as individuals isn't enough. To tackle problems from climate change to economic decline, we'll need to employ the power of "cognitive diversity".
-
-
Very compelling insights on the value of diversity
- By Ana on 02-15-23
By: Matthew Syed
-
Bounce
- Mozart, Federer, Picasso, Beckham, and the Science of Success
- By: Matthew Syed
- Narrated by: James Clamp
- Length: 7 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
Few things in life are more satisfying than beating a rival. We love to win and hate to lose, whether it's on the playing field or at the ballot box, in the office or in the classroom. In this bold new look at human behavior, award-winning journalist and Olympian Matthew Syed explores the truth about our competitive nature: why we win, why we don't, and how we really play the game of life.
-
-
Very eye opening
- By Joao on 06-14-10
By: Matthew Syed
-
The Greatest
- The Quest for Sporting Perfection
- By: Matthew Syed
- Narrated by: Simon Slater
- Length: 9 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
What can Roger Federer teach us about the secret of longevity? What do the All Blacks have in common with improvised jazz musicians? What can cognitive neuroscientists tell us about what happens to the brains of sportspeople when they perform? And why did Johan Cruyff believe that beauty was more important than winning? Matthew Syed, the Sports Journalist of the Year 2016, answers these questions and more in a fascinating, wide-ranging and provocative book about the mental game of sport.
-
-
Repetitive, and very long winded.
- By A M on 11-05-17
By: Matthew Syed
-
How to Fly a Horse
- The Secret History of Creation, Invention, and Discovery
- By: Kevin Ashton
- Narrated by: Kevin Ashton
- Length: 10 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
As a technology pioneer at MIT and as the leader of three successful start-ups, Kevin Ashton experienced firsthand the all-consuming challenge of creating something new. Now, in a tour-de-force narrative 20 years in the making, Ashton leads us on a journey through humanity's greatest creations to uncover the surprising truth behind who creates and how they do it.
-
-
A refreshing take on creation and innovation
- By Alfred on 01-31-15
By: Kevin Ashton
-
Secret Tradecraft of Elite Advisors
- Covert Techniques for a Remarkable Practice
- By: David C. Baker
- Narrated by: David C. Baker
- Length: 3 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Business of Expertise, David’s previous book, set the stage by suggesting a narrow focus and then capitalizing on the patterns that emerge from repeated application of your expertise. This book builds on that work by suggesting how to craft a consulting practice with those insights.
-
-
Enjoyed it a lot.
- By Anonymous User on 06-13-23
By: David C. Baker
-
An Astronaut's Guide to Life on Earth
- What Going to Space Taught Me About Ingenuity, Determination, and Being Prepared for Anything
- By: Chris Hadfield
- Narrated by: Chris Hadfield
- Length: 8 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
Colonel Chris Hadfield has spent decades training as an astronaut and has logged nearly 4000 hours in space. During this time he has broken into a Space Station with a Swiss army knife, disposed of a live snake while piloting a plane, and been temporarily blinded while clinging to the exterior of an orbiting spacecraft. The secret to Col. Hadfield's success - and survival - is an unconventional philosophy he learned at NASA: prepare for the worst and enjoy every moment of it.
-
-
Chris Hadfield Is The Real Thing!
- By Kathy in CA on 08-16-16
By: Chris Hadfield
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Mindshift
- Break Through Obstacles to Learning and Discover Your Hidden Potential
- By: Barbara Oakley PhD
- Narrated by: Barbara Oakley PhD
- Length: 9 hrs and 50 mins
- Unabridged
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Overall
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Performance
-
Story
Mindshift reveals how we can overcome stereotypes and preconceived ideas about what is possible for us to learn and become. At a time when we are constantly being asked to retrain and reinvent ourselves to adapt to new technologies and changing industries, this book shows us how we can uncover and develop talents we didn't realize we had - no matter what our age or background.
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Learning by anecdote
- By Mark B. on 08-11-17
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Calling Bullshit
- The Art of Skepticism in a Data-Driven World
- By: Carl T. Bergstrom, Jevin D. West
- Narrated by: Patrick Zeller
- Length: 10 hrs and 17 mins
- Unabridged
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Overall
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Performance
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Story
Misinformation, disinformation, and fake news abound, and it’s increasingly difficult to know what’s true. We are fairly well equipped to spot the sort of old-school bullshit that is based in fancy rhetoric and weasel words, but most of us don’t feel qualified to challenge the avalanche of new-school bullshit presented in the language of math, science, or statistics. In Calling Bullshit, Professors Carl Bergstrom and Jevin West give us a set of powerful tools to cut through the most intimidating data.
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Where is the pdf?
- By Nikhil Khanna on 08-07-20
By: Carl T. Bergstrom, and others
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Factfulness
- Ten Reasons We're Wrong About the World - and Why Things Are Better Than You Think
- By: Hans Rosling, Anna Rosling Rönnlund, Ola Rosling
- Narrated by: Richard Harries
- Length: 8 hrs and 51 mins
- Unabridged
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Overall
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Performance
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Story
Factfulness: The stress-reducing habit of carrying only opinions for which you have strong supporting facts. When asked simple questions about global trends - what percentage of the world's population live in poverty; why the world's population is increasing; how many girls finish school - we systematically get the answers wrong. In Factfulness, professor of international health and global TED phenomenon Hans Rosling, together with his two longtime collaborators, Anna and Ola, offers a radical new explanation of why this happens.
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Great Read not for Listening
- By carlos gomez on 06-01-18
By: Hans Rosling, and others
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Smarter Faster Better
- The Secrets of Being Productive in Life and Business
- By: Charles Duhigg
- Narrated by: Mike Chamberlain
- Length: 10 hrs and 23 mins
- Unabridged
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Overall
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Performance
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Story
Drawing on the latest findings in neuroscience, psychology, and behavioral economics - as well as the experiences of CEOs, educational reformers, four-star generals, FBI agents, airplane pilots, and Broadway songwriters - this painstakingly researched book explains that the most productive people, companies, and organizations don't merely act differently. They view the world, and their choices, in profoundly different ways.
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Read the last chapter first
- By A. Yoshida on 04-29-16
By: Charles Duhigg
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Decisive
- How to Make Better Choices in Life and Work
- By: Chip Heath, Dan Heath
- Narrated by: Kaleo Griffith
- Length: 9 hrs and 9 mins
- Unabridged
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Overall
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Performance
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Story