Selling Luxury

Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

By: Robin Lent, Alain-Dominique Perrin, Genevieve Tour

Narrated by: Jo Anna Perrin

Connect with affluent customers, create unique experiences through impeccable service, and close the sale.

What does it take to sell high-end luxury creations to the richest clients in the world?

In Selling Luxury, Robin Lent and Genevieve Tour, with 30 years of combined experience, share their savoir faire. You'll also pick up tips from multimillion-dollar luxury sales professionals who will help you understand the complexities of the universe of luxury. Selling Luxury will show you how a salesperson can acquire sales ambassador status by offering the impeccable service associated with the world's most prestigious brands.

©2009 Robin Lent and Geneviève Tour (P)2012 Audible, Inc.

Great for any business not just luxury

They touched on good points they can be used in pretty much any customer service field not just luxury

Helps you drive value

Being in software sales, people often shut down around pricing. This book helped me to reframe my mindset, and sales scripting, so I could instead focus on selling to the value instead of the cost.

I’m Sandler trained & sell like a friend and this book teaches the same effective techniques.

4 stars since book is a bit repetitive by way of the stories since it was often about tangible items like jewelry. I had to listen over weeks to get through it…but that may just be me.

Great foundation for anyone working in retail sales, or customer service, not only high end...

No book by itself is enough to tell you all you need in our complex word, but this book does address many of the issues facing retail sales professionals and does a great job doing it.

The chapters are succinct, thought provoking, I recommend giving this a read or a listen if you are in any kind of sales or customer service.

the 90% of what people don't do

these are the basics everyone needs to know. pick them up now and start mak8ng sales

Great book

Helpful tips overall for people in the luxury sales business regardless of your product of choice