adbl_ms_membershipImage_includedwith_altText_B0821SC3ZP
adbl_ms_membershipImage_includedwith_altText_B0821SC3ZP

Try our newest plan – unlimited listening to select audiobooks, Audible Originals, and podcasts.
You will get an email reminder before your trial ends.
$7.95 a month after 30 day trial. Upgrade or cancel anytime.
Buy for $6.95

Buy for $6.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Finding ways to express yourself effectively in tense situations, from negotiations with a potential client to thorny discussions with a colleague, is the key to career success. In this workshop, communications expert Phil Jones shares how three key traits - curiosity, empathy, and courage - have the power to transform any encounter into a meaningful conversation and getting what you want. 

You'll explore excerpts from three surprising titles that forever changed how Phil approaches complex conversations - and meet a precocious, telekinetic young heroine; a master of asking the right questions; and a leader who takes off their armor, embraces vulnerability, and leads with courage. 

Key Takeaways:

  • Meet in Person: Face-to-face interactions give you surprising insight and power 
  • Turn Your Vulnerability into a Strength: Tips for staying open and creating new opportunities
  • Flex Your Empathy Muscles: Simple practices to help you feel across the aisle and disarm the situation
  • Find Win-Wins: How curiosity and “micro-asks” help you get what you want 

About the Mentor:

Everyone has something to sell. Phil M. Jones believes we can influence people and get results - all while maintaining our integrity. He’s made it his life’s work to demystify the decision-making process, reframe what it means to “sell” and share communications skills that empower confidence and immediately impact our bottom line. Author of five international best-selling books, and the youngest winner of the coveted “British Excellence in Sales and Marketing Award”, Phil helps leaders and rising stars around the world have brave conversations and get what they want. 

©2019 Audible Originals, LLC (P)2019 Audible Originals, LLC.

Audible Books Explored In this Workshop

Matilda By: Roald Dahl
The Coaching Habit By: Michael Bungay Stanier
Dare to Lead By: Brené Brown

What listeners say about Three Tools for Tackling Tough Conversations

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    102
  • 4 Stars
    52
  • 3 Stars
    15
  • 2 Stars
    5
  • 1 Stars
    7
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    103
  • 4 Stars
    36
  • 3 Stars
    11
  • 2 Stars
    6
  • 1 Stars
    4
Story
  • 4 out of 5 stars
  • 5 Stars
    86
  • 4 Stars
    37
  • 3 Stars
    19
  • 2 Stars
    9
  • 1 Stars
    6

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars

Just an ad

This is just an ad for three books. Do not waste your time, it's not worth it.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Awesome

I love it. the narrator is excellent
first audible book I still finish. So awesome. I love the 3 points I will apply them. Curiosity, Empathy and Courage.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

simple and straight to the point.

A very digestible story very nice narrated and with proper hints to improve your life.

  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    3 out of 5 stars

Tools for any conversation

The content is a very brief distillation from three popular books. The brief main points presented are very good. You would need the referenced books for examples and more depth, which is fine.
My only real issue is with this books title. The advice is for making any conversation successful. I did not get any particular insight for preparing myself or my employee for a difficult conversation.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

short, juicy and to the point

very powerful thought provoking tips tricks and ideas on how to keep convos interesting. great way to utilize 30 mins

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Encouraging

I enjoyed the topic and the performance. It’s short and is a synthesis of the authors insights and those of other authors. An encouraging listen for those who could use reminding of the power of remaining in connection to self and other when engaging in conversation that involves expressing needs or requests.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Very short but very good

I was immediately pulled into this audio book when a affectionately reflected on the book Matilda. His references other books just made me buy more books. Good job

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
  • GA
  • 04-10-21

I had to take a few notes

I enjoyed listening to this audio book. I learned about the 7 questions you must ask in a conversation and it was eye opening for me. I recommend this book to anyone that is trying to learn how to tackle tough conversations!

  • Overall
    2 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    2 out of 5 stars

Poor content

Superficial book most about the author story, really not much to learn from it. Would not suggest

  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Wonderful but distracting background music

The content and narrator were wonderful and engaging. I think I learned something helpful, and I’ll probably listen to this again.
I find background music really distracts from the message and content. Happily, the background music in this program was muted a bit more than most, so I was able to make it through.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Liz
  • Liz
  • 09-30-21

quick read

although very short this book merely went on to reference 3 books 2 of which I am going to go ahead and read.

  • Overall
    3 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    3 out of 5 stars
Profile Image for D
  • D
  • 08-21-21

Could have been more direct but still great

Great advice. Sped up to 1.40x as I was getting bored with the scene setting stories.

  • Overall
    3 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for Simon
  • Simon
  • 08-21-21

ok listen

little more than a book review but pleasant enough half hours worth of listening.