Regular price: $19.93

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
OR
In Cart

Publisher's Summary

The coauthor of In Search of Excellence offers practical insights on business, management, leadership, and success. This audio program covers listening to customers, noting symbols, circulating, motivating others, and striving for top-notch quality and service.
If you like this audiobook, download the rest of Tom Peters' business titles.
©1989 Tom Peters (P)2006 Random House Audio

What members say

Average Customer Ratings

Overall

  • 3.9 out of 5.0
  • 5 Stars
    28
  • 4 Stars
    13
  • 3 Stars
    10
  • 2 Stars
    8
  • 1 Stars
    2

Performance

  • 4.2 out of 5.0
  • 5 Stars
    23
  • 4 Stars
    9
  • 3 Stars
    4
  • 2 Stars
    0
  • 1 Stars
    4

Story

  • 4.0 out of 5.0
  • 5 Stars
    21
  • 4 Stars
    10
  • 3 Stars
    5
  • 2 Stars
    1
  • 1 Stars
    4
Sort by:
  • Overall

Not Impressed

This very short Tom Peters book was not at all impressive. The basic premise of the book is simple ideas can provide you with an inroad to excellence. Given the opportunity I would not have waisted one of my credits on this book.

4 of 5 people found this review helpful

  • Overall
  • Performance
  • Story
  • Anthony
  • Rosamond, CA, United States
  • 01-16-14

Rather weak

What did you like best about The Heart and Soul of Excellence? What did you like least?

Good examples, but few and strong and not easily applicable to the diversity of jobs there are.

What did you like best about this story?

The examples.

Which scene was your favorite?

McDonalds and MBWA.

Was The Heart and Soul of Excellence worth the listening time?

Not really.

1 of 1 people found this review helpful

  • Overall

Good book, I enjoyed it.

Tom Peters really tries to capture and convey the spirit of being having a detailed to managing people, processes and results.

  • Overall
  • Performance
  • Story

Great book.

This is a simple, crlear, powerfull an usefull book. This is a good and usefull reading.

Sort by:
  • Overall
  • Performance
  • Story
  • John-Paul Lane
  • 01-15-15

Distillation of ideas from In Search of Excellence

Would you recommend this audiobook to a friend? If so, why?

Yes, good summary of core ideas from In Search of Excellence. Managers should keep their eyes open and focus on the details (thousands and thousands of details) in order to engender a never ending question for total quality.

What other book might you compare The Heart and Soul of Excellence to, and why?

Jim Collins' many books (e.g. Built to Last, From Good to Great...) would be in a similar vein.

What does Tom Peters bring to the story that you wouldn’t experience if you had only read the book?

Tom conveys his passion for and deep belief in his message, namely that the search for excellence / quality is never ending, that it starts with the smallest step, that it requires intense focus on the small details and that it can start in any organisation...today!!!

Was this a book you wanted to listen to all in one sitting?

Yes, as it is a distillation of In Search of Excellence the book is only one hour long.

2 of 2 people found this review helpful