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Publisher's Summary

A groundswell is sweeping through your customers. Right now, they are writing about your products on blogs and recutting your commercials on YouTube. They're defining you on Wikipedia and ganging up on you in social-networking sites like Facebook. These are all elements of a social phenomenon - the groundswell - that has created a permanent shift in the way the world works. Most companies see it as a threat.

It's time to see it an opportunity.

In Groundswell, two of Forrester Research's top analysts tell listeners how to turn the force of customers connecting to their own advantage. With 25 vivid cases from around the world - from health care to retail to consumer goods to business services - Li and Bernoff show how leading companies are gaining insights, generating revenue, saving money, and energizing their own customers. Whether listeners are in marketing, research, support, sales, development, or even running the whole enterprise, there's targeted advice here for them, backed up with real-world ROI to prove it works.

Groundswell is based on hard consumer data and experience with dozens of companies. The listener will hear how the marketers of Procter & Gamble proved that subtle marketing within a community was four times as effective as television...how Best Buy taps into the intelligence of over a thousand of its employees with its own social network...how Dell has transformed itself by embracing customer insights in nearly every department...and how a South African winery boosted its sales tenfold by tapping into the power of bloggers, YouTube, Facebook, and every other tool in the social technology arsenal.

This trend cannot be ignored. Listeners must learn how to ride the wave. There's no going back.

©Forrester Research; (P)2008 Gildan Media Corp

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  • Overall

I tried...so help me I tried.

This book covers great material and is extremely thorough. But DO NOT buy the audio version. I am an unabridged audio book fanatic and I find that once in a while an author can read the material and pull it off (Michael Gerber and Jeff Jarvis for example).

I am sorry to be this blunt but I feel like I wasted money on this audio purchase. The biggest part of an audio book’s quality is its narration and this audio books narration should have been done by a professional narrator, not the author.

I would read this one not listen to it.

8 of 8 people found this review helpful

  • Overall
  • Pamela
  • Gates Mills, OH, United States
  • 06-18-08

Very Thorough & Informative

This book is quickly becoming THE authority in marketing circles on the revolution of social media. Consumers are changing the way companies do business, and the major reason is because they now have a voice on the internet.

This book was written by the folks at Forrester after a very thorough review of the industry. It is sprinkled with fascinating case studies and real life examples of mistakes and successes to inspire other marketers like myself.

I highly recommend this audiobook and am now becoming a passionate advocate of the world of social media due to listening to this book.

7 of 8 people found this review helpful

  • Overall

Awful narration

I was so looking forward to listening to this book. I travel a lot, so I plugged in my iPhone and hit the road only to be SEVERELY disappointed. The information is probably good but the narrator (author) is wooden. He reads as if he is reading a report in front of his 7th grade class. In this case it would have been good to hire professional talent. I won't finish this audiobook, which means I wasted my money. I'll buy it though, and read it myself.

6 of 7 people found this review helpful

  • Overall
  • Performance
  • Story

Big Impact on My Thinking

I read this book mostly with an eye towards assigning it in the e-commerce and Web 2.0 classes I teach. An excellent primer on social technologies and their impact on marketing, research, customer relations and corporate culture. I wish the authors had license to take a more critical stance...as they are consultants for Forrester Research (Li has since left) and therefore appear sensitive against offending. This is not the book to learn about Web 2.0 technologies if you are already immersed - but perhaps one to give (or assign) to those folks who need to understand the basics of the trends and tools - and begin to see Web 2 can impact cultures.

2 of 2 people found this review helpful

  • Overall
  • Mario
  • Allen, TX, United States
  • 10-29-10

Interesting material ... if you can listen

Bueller ... Bueller... Okay, maybe it's not that bad but listening to the narrator (and author) is challenging. Although fairly new to non-fiction audio books, I know there is better (e.g. Freakonomics). The material is interesting and well laid out in general. At 30+ min in, it is just hard to maintain focus with the monotonously pleasant tones spiked with too rare periodic inflections, rhythm changes, etc given Mr Bernoff's particular voice.

2 of 2 people found this review helpful

  • Overall
  • Joshua
  • Holly Springs, NC, USA
  • 03-13-09

Good read for those getting started

I needed more information on social media to help an organization step into new media. I am a art director, web master, marketer and found this helpful and is a book I will listen to at least twice. Very slow start, though. The author also carries on a bit. Voice quality is good, but a bit boring. Wish I had a physical book to bookmark and highlight some of the details.

2 of 2 people found this review helpful

  • Overall
  • Roy
  • Beaumont, TX, United States
  • 09-18-10

A Great Introduction

This book is for managers who are asking "should I get into the virual community?" Charlene Li and Josh Bernoff start at the beginning and walk each reader through the current electronic mine field. If you have some understanding of what is happening with (say) Facebook, the first couple of chapters will drag some. Otherwise, this is one great timely tome. They inform the ready about RSS, wikis, blogs and emergent media. There is a lot of hand holding here so listen without fear.

The good news is that this book is timely so read it now. The bad news is, perhaps, they spend little time speculating about where this media will go. That is not what I would have them to do because (1) they have done a wonderful service telling us where we are and (2) this book will be outdated soon and I need them to spend time bringing out their next book.

The writing is to the point, easily followed, and without digressions. The reading by co-author Josh Bernoff is very good.

1 of 1 people found this review helpful

  • Overall
  • Michael
  • atlanta, GA, USA
  • 02-02-10

Great grounding on social media..

Stays away from the tool focused obsession in social media and instead focuses on the core impact and underlying phenomenon of this huge culture changing trend. The message transcends the tools of today(which constantly change) and will be just as meaningful when a whole new set of tools kicks in..i disagree about the narration not being good..i liked hearing the author, he was connected to the content and had plenty of energy and conviction in his reading...a professional narrator might read professionally but not have a clue about what they were reading...

1 of 1 people found this review helpful

  • Overall

Excellent

If you want to read one book about how your business can benefit from the web, this is it. In the midst of all hype, these guys offer a simple and obvious, yet powerful method to figure out what your company should do. As the authors say, so many people get involved with web 2.0 just because "everyone is there", without knowing whether and why they should be there, too. The book also offers multitudes of useful examples.

1 of 1 people found this review helpful

  • Overall

Good read

I work as a part time webmaster and liked the book. It wasn't much new information but it sort of puts everything I already knew in better perspective.

I suggest reading it.

1 of 1 people found this review helpful