Verbal Judo, Updated Edition

The Gentle Art of Persuasion

By: George J. Thompson PhD, Jerry B. Jenkins, Lee Fjelstad - foreword, Pam Thompson - foreword

Narrated by: Keith Szarabajka

When you react, the event controls you. When you respond, you're in control.

Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view - and take the lead in most disputes.

This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of human interaction:

• People feel the need to be respected
• People would rather be asked than be told
• People have a desire to know why
• People prefer to have options over threats
• People want to have second chances

Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you'll be able to have your say - and say what you mean.

©2010 George J. Thompson (P)2017 Blackstone Audio, Inc.

More than helpful, life changing.

I needed this book more than I thought I did when I purchased it. Very helpful, well written and easy to follow. I would say Im only listening to two chapters, then I find myself eight chapters in.

Amazing book on communication

Very detailed, organized efficiently, and expert information that everyone should read. The narrator has good intonations and matches what I imagine the speaker to sound like. Cheers!

Everybody could use this book

I can think of a dozen people off the top of my head that NEED to read this book. The book is a well planned and laid out learn how to communicate appropriately and effectively book. If you want people to really "hear" what you are saying, you have to get them to listen to you. Dr. Thompson gives us the tools to do just that and makes it easy to understand. I will be reading this book several more times- this art takes practice! An unconscious competent I am not. Thank you Dr. Thompson.

Useful information to talk to difficult people

We all have to talk to difficult people from time to time. This book will give you some good tools to deal with them. Keep cool and keep control.

This is now new management required reading!

I am re-starting my LLC business this week and I have been listening to a few audiobooks I felt may be helpful along the way. I decided that this is going to be made a mandatory requirement for all management hires as they come in. I will include an audible.com membership to managers and give this book to them to make sure that they understand their roles in my business. It is imperative to the success of one's business on how they speak AND listen to their customer base. This book will help ANYONE who listens and puts to use its theories into practice. I have been in customer service fields for over 30 years. I have seen cases like he describes in almost every place I have worked. The way he handled them later in the book was very wise. His teachings will help you get repeat business and satisfied customers.