Regular price: $12.77

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
OR
In Cart

Publisher's Summary

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

The essence of good customer service is forming a relationship with customers - a relationship that individual customers feel they would like to pursue and share with their friends.

How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly: “You will be judged by what you do, not what you say.” Its so easy to give mediocre or good customer service but it’s just as easy to give amazing service to your customers and delight them.

You will understand the simple easy steps that you must take to provide consistently brilliant service and how to get your team excited about doing it.

©2011 More Profit Less Time Pty Ltd (P)2011 More Profit Less Time Pty Ltd

What members say

Average Customer Ratings

Overall

  • 5.0 out of 5.0
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Performance

  • out of 5.0
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Story

  • out of 5.0
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
No Reviews are Available