Showing results by author "Claus Møller"

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    • A Complaint Is a Gift

    • Recovering Customer Loyalty When Things Go Wrong, Second Edition
    • By: Janelle Barlow, Claus Møller
    • Narrated by: Susan MacNeil
    • Length: 8 hrs and 43 mins
    • Unabridged
    • Overall
      4 out of 5 stars 12
    • Performance
      4.5 out of 5 stars 6
    • Story
      4.5 out of 5 stars 5

    Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers--even when you have to say no. This second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively.

    Regular price: $15.36

    • A Complaint Is a Gift [Russian Edition]

    • Using Customer Feedback as a Strategic Tool
    • By: Janelle Barlow, Claus Moller
    • Narrated by: Stanislav Koncevich
    • Length: 7 hrs and 21 mins
    • Unabridged
    • Overall
      0 out of 5 stars 0
    • Performance
      0 out of 5 stars 0
    • Story
      0 out of 5 stars 0

    The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that discusses how to complain.

    Regular price: $6.99